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December 2023 by Rebecca Bilka
Ed Azzano and the ladies in the front desk to the men who do the work- an ABSOLUTELY 20 out of 10! Fast reliable service that is helpful all along the way. They all are second to none! Would highly recommend!
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December 2023 by Topher Carrington
Avoid this company at all costs. Rarely, have I ever encountered a company with such awful customer service representatives. To a person, over the course of a week, all of them were rude and unpleasant. This stems from the fact that these representatives have very little communication with the crew doing the repair work. We were told three days in a row, late in the day, that our car just had to go through the "final scan". This was the full explanation of the car's repair status. Do yourself a huge favor and choose a company with better reviews and much higher standards of communicating with customers.
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December 2023 by Griffin
I submitted an online estimate request for my Tesla and quickly received pricing back. Unfortunately, the price was almost 50% higher than the other two estimates I received. I called via phone in an effort to discuss the estimate with the man who wrote it, Aleksei Keller, and after the receptionist spoke with him, she told me Aleksei was "too busy" to talk about it and that "calling back later wouldn't help." Incredibly unprofessional. Spam out estimates with no regard for accurate pricing and then refuse to discuss with the customer. What a way to run a business. Shame on you, Aleksei Keller.
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December 2023 by Louis Gonzalez
My car interior was dirty. The outside of my car has more swirls on it like they wipe it down with a dirty towel. Even on the area they fixed. I’m had to wait and additional 30mins for them to do a rush clean job. Why tell me my car is ready if I still have to wait. No communication, workers rush on the job quality sucks I was very very disappointed that’s why I writing a review
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December 2023 by Sammy Marcus
Deeply disappointed to the fact they refused to remove my rare license plate because the original front plate was stolen! They claimed we could damage your trunk and your insurance will not pay for! I took the car home and replace it myself it was 5 minutes job! sadly and obviously they didn't even try!!! so sad for the dishonesty!
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October 2023 by Sarah krause
My vehicle ( Snow White) is finally looking cute again after she was hit last month. Gerber texted updates every step of the way . Kudos to the Skokie location ( Tesla Certified ) as they did a great job ? ??. Also to the GM Edward and RD Randy for all their help. Gerber has 900 locations nationwide and I would definitely recommend their work ❤️. I wouldn’t trust anyone else with my princess ?.Services: Painting
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October 2023 by Tom Casale
Ed from Gerber came through and resolved an issue for us. He went above and beyond to take care of our vehicle. It's good to know that there are places you can still go where people make an effort to get things right.Services: Painting
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September 2023 by Lisa Edwards
Awesome, professional service. Gerber is prompt with working with insurance claims, and they always itemize their work
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July 2023 by Rae Rae
Update: Car is back and she looks and acts new. I can not believe they disregard this type of work. My only issue is out of there hands with a supply from a manufacturer. I hope to never come back but if there is a problem with my car these are the people to take it to again.I dont even have my car back yet and the customer service is beyond expectations.Services: Auto glass repair
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June 2023 by Xpert E.
I have them work on my rear bumper and minor dent on lift gate. They did not do a good job. I can see paint drip and mold are glue in flush and they my car around the blocks for what reason it's there for a paint job. am afraid to go back. I would not recommend
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June 2023 by April Mayweathers
I really don't have anything to say yet. I haven't gotten my car back, but the customer service was extremely beautiful. Right? On point, they made to feel very comfortable and at home.
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May 2023 by Mitch Cohen
I had some what I call "hick ups" meaning I had issues but they went away. They did an outstanding job fixing my glass. Would recommend them to everyone!Service: Auto glass repair
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April 2023 by Eric Kraft
My mom brought her new car here to have a windshield replacement performed on a recommendation from her insurance company just shy of a year ago. They used aftermarket glass and the job looked poorly done. The glass repair barely lasted a few months before it cracked and spidered out.When her vehicle was returned after taking it back to the same place that performed the original bad work, and the job looks like poorly done, rushed work again. The previous work done by this location didn't even last a year, no warranty was honored, and I'm sure the sub-par glass used will have the same problem come next winter.At least they acknowledged the install was bad this time by offering to repair the rushed, improper mounting that left the top corners of the seal bubbled and surely not water tight. So because they did admittedly bad work again now she needs to waste a whole day again with this location three weeks from now when they have time to, maybe, do things right this next attempt...After paying her full deductible for this work I would expect factory parts be used and the seal be installed properly. Now not following up on the original $500 poor installation that barely lasted a few months has cost her another $500.It's very concerning that the small area that's visible had been installed so unprofessionally. And how short-lived the prior install was can attest to the poor quality of the rest of the work. Save your money and time by getting your work done somewhere else where hopefully you'll only have to pay once for the job to get done right.
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April 2023 by John Simmons
Excellent job! This was an insurance claim for a cracked windshield and I originally scheduled this to be done with Safelite. But, they cancelled. I switched to Gerber and considered myself lucky. The Tech and staff were very professional and got me out of there in reasonable time! The job looked like it was well done. I would go back there again.Service: Auto glass repair
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March 2023 by sphinx855
Did not get my car repaired here, but leaving a one star because I was quoted $2350 to repair my rocker panel when it cost me $450 to repair elsewhere. Between trying to paint an entire panel instead of the area needed and tacking up unnecessary work such as computer diagnostic scans for a rocker panel, I would highly recommend not going here. Ever.