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December 2023 by LP
They save the day. Felt very comfortable and extended their service by giving me options to protect my self. Thank you !
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March 2023 by Tom Adams
We joined the mirgration from Chase to FAB and it has been FABulous. Great people, every accommodation we had at Chase and not all those extra fees. I can't believe that our two Chase checking accounts were going to cost us $600 per year. With First American - $0
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August 2022 by Sehrush Khan
I would like to say something about Rupel patel she is Excelient banker of mine and she always help me she is phenomenal person and banker if you need help ask about her
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April 2022 by Mariko Ventura
I have been a customer since the early 80's when i banked at Vernon Hills branch. Now I am banking at the Skokie Branch. I believe everyone has been great except lately there has been a change. .
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November 2021 by Marc F.
Not a good bank at all.Very poor customer service.Manager is the same in this branch.
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April 2021 by Steve L.
Cancelled all my accounts when FAB changed its HSA so you couldn't transact in the branch and needed to inconveniently do it online. Moved my money to Byline Bank and FAB wasted my time and that is not ok. Horrid decision not based on customer service. BS money saving measure that screws consumers.
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February 2021 by Ivan M.
Very poor customer service. I have been charged a $500 penalty fee for closing an account I have never used nor extracted a penny but apparently had a fee fir closing nobody warned me about. They position this as a free account / credit line I could use any time in case I needed it, but ending costing me $60 a year. When I asked to close it as I didn't use it, they charged the 500 bucks and when I asked for refund they said "you should have read what you signed for" (on the many pages I sign with all the small numbers it was impasible to notice, the sales person who convinced me to open this account didn't tell me anything). Really bad experience. Stay away from this bank
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July 2020 by Diane DiFrancesco
These people are the best! Will do whatever you need. Connie's the best!!
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June 2020 by Ela Georgieva
Banking with this branch for more than 15 years.Amazing service!
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January 2020 by Stacy Rivera
Amazing customer service! EVERYONE is friendly and so helpful.
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December 2018 by Joel B.
Being a client of the bank for 40 plus years says one thing these guys are good. The bank is conveniently located and the staff is always helpful. The parking in Skokie is a little tight but I always find a space. They know there clients and it's always great to walk in and be greeted. First American is a great bank with many locations I highly recommend them.
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June 2018 by E K C.
i've been hearing a series of commercials for this place and i just had to write a review. i grant you that my experience is a few years old, but refinancing my home with this bank was the single worst financial experience i have had in my entire life. disorganized, misinformation--you name a thing that could go wrong and it did. i will never, ever go near this place for anything again.
