-
April 2024 by Saad Khan
Gabby was super nice. Love my new shoes. Will definitely come again.
-
March 2024 by Gaby
I don't know the name of the saleswoman who was working there tonight but when I walked in it was completely empty. And when the she finally appeared out nowhere and greeted us, it seemed really hostile and forced. And from reading the reviews I bet it was the same sales clerk too. It was a white woman with ink black hair and black rimmed glasses. But she lost a sale with me because of her rude and snobby attitude, she kept rearranging whatever shoe I picked up and she kept giving us the stink eye. So, it definitely made us feel very uncomfortable and she also got upset with us because when we opened the door to leave. It got stuck wide open and she huffed and puffed and yelled at us like we did it on purpose. So, I don't know what's the deal with sales clerks these days but they've definitely gotten really bold with their attitude. And I for one won't shop anywhere with that kind of poor customer service. As another reviewer mentioned, I had a better experience shopping at Clarks instead of here.
-
January 2024 by Jesus Ramirez
Online order returned in store with no issues.Leaving the review because the other reviews make it sound like they’ll deny returns.
-
December 2023 by Hekuran Heki
No formal greeting or acknowledgment by sales representatives. This review is intended for management or the corporate office. It is a sad store.
-
December 2023 by DeLia Micu
Wow, I don’t recall the last time I had such a hostile store visit. No greeting when we walked in the empty store but a puzzled look - are you kidding? It’s not like I’m walking into your home unannounced. Anyway, the entire time the two ladies working tonight were giving me the silent treatment and stared at me trying on a shoe like I was about to rob them ?♀️Good thing we decided to go to Clark’s too and ended up buying 2 pair of shoes.2 stars cause their shoes look nice and well made. Had to remove the other 3 stars due to their staff. So thanks but no thanks. Keep them.
-
October 2023 by Nazanin Miryani
The lady is working in the store was looking at me as if I’m such a thief and when I was about to pay she was staring at my credit card! I don’t feel comfortable neither welcome going back there again!!!
-
July 2023 by Michelle Garcia
Love this location! My husband and i went a couple weeks ago and a young lady named Gabby helped us. She was very knowledgeable about their golf shoes and shoe care. She brought out a few pairs for us to try on even though it was almost time to close. The shoes are great quality too!
-
November 2022 by Renee M.
I went into the store today to look for a specific shoe. I mentioned that I wanted to try the shoe on....the associate went to the stockroom and let me know that they didn't have the color in my size. I finally asked if the size was available in a different color so that I might try it on. She begrudgingly brought out the shoe and quickly collected it after my try on. Said she could order it, then walked off the selling floor. This store had two associates today who did not care to be there or help customers. I will just order online, I will never come back. Ridiculous!
-
October 2022 by Kristen Lewis Renner
Great selection of men's and women's shoes -- kids shoes coming soon! The Soft brand is super popular and ohh so comfortable. Staff is friendly and helpful but not overbearing.
-
September 2022 by Sandy
Amazing customer service every time I shop at old orchard location . The store manager is extremely helpful and knowledgeable.
-
July 2022 by Elizabeth Varela
Bought four pairs of shoes and had to return two after a few tries as they did not fit my husband well, total altitude from the older lady sales associate. We've been buying shoes here for year and will not be back.
-
July 2022 by Darya Chupreta
I bought grift card for my father for 300$, he open it and on card says “ I’m store only purchase”. Nobody said that when I make a purchase. Now I call to this store, and ask them how I can make a online order. Very rude lady said “ what do you want now???”. Nice customer service!
-
June 2022 by Brennan Halliday
TW: Homophobia/ transphobiaJust had the most concerning experience at this store. We went in because we were interested in doing an exchange (the shoes they sold us the week before caused bruising on my wife's feet after less than an hour of wear.) The cashier looks at the shoes and then throws them back into the box, and raised her voice and said "these shoes have been worn- I can't accept them."Rude, but I don't blame a salesperson for the company's policy, despite how ridiculous it is that a shoe store that sells you shoes with the promise that they are designed for comfort and a "Top Pick" for people with foot issues, do not allow returns (especially after wearing for only 1 hour) but I digress.We asked if an exchange or return for store credit would be possible, she gave us the most disgusted look I have ever seen but said "I guess." So we browsed around the store and started looking at the mens shoes (we are both women.) She confronted us in an extremely rude and loud tone and asks why we are looking at mens shoes if we are women. We explained that with a lot of brands, men's shoes are wider so might fit better, and frankly the mens shoes are more our style anyway. To this, she doubled down that we needed to be in the women's section and if not, then she was not going to process the exchange because she "didn't have to do that if she didn't want to."Shoe shopping when you have foot issues is already difficult and stressful, and the blatant homophobia at ECCO made it, somehow, so much worse.
-
June 2022 by Bre
Very rude service! Sales reps avidly ignored me and my mother after giving us dirty looks. Would like to say it wasn't about the color of our skin but everyone else in the store was being helped except us. Us being the only POC in the store.
-
February 2022 by Tim Dodd
Knowledgeable lady named Rona helped a lot. I love my Slovakian made boots. The price hike sucks though. Up 40% in 2 months?
