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May 2023 by Ida's Salon
Very helpful
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December 2022 by Alexandra Lasovska
The best customer service
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July 2022 by Lauren Z.
Beyond terrible experience. Firstly, there is a sign posted on their door to the public "masks appreciated." The one employee at the register was not wearing a mask. Yet every other person in the store was...okay, fine. When I asked for something, the cashier was on her phone and pointed where to go while she stayed at the front on her phone. I asked again and instead of guiding me and showing me she yelled at me from across the store to keep moving down the aisle. Okay...fine. When I got to the register I had asked why the three items I selected did not list prices. She then asked me for my# which I told her I was not registered. She asked me if I was licensed cosmo and I told her no. The amount of joy she had in her face and tone when she flat out told me: "you cannot shop here." I was floored. I told her the items I was getting were not requirement to have a license (having previously worked in a beauty school I am extremely familiar behind the scenes) and how there was nothing listed on the door or anywhere outside saying licensed beauty professionals only. She explained how they were much like Sally's but only licensed people could shop at cosmo and she wasn't allowed to sell me anything. I felt dumbfounded and confused. Customer service was below subpar and there definitely could have been a better way to treat someone whether licensed professional or not. CP, I'd strongly suggest to have a sign on the outside of all of your locations to say who is allowed and who is not allowed to shop at your locations.
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July 2022 by Lauren G.
Beyond terrible experience. Firstly, there is a sign posted on their door to the public "masks appreciated." The one employee at the register was not wearing a mask. Yet every other person in the store was...okay, fine. When I asked for something, the cashier was on her phone and pointed where to go while she stayed at the front on her phone. I asked again and instead of guiding me and showing me she yelled at me from across the store to keep moving down the aisle. Okay...fine. When I got to the register I had asked why the three items I selected did not list prices. She then asked me for my# which I told her I was not registered. She asked me if I was licensed cosmo and I told her no. The amount of joy she had in her face and tone when she flat out told me: "you cannot shop here." I was floored. I told her the items I was getting were not requirement to have a license (having previously worked in a beauty school I am extremely familiar behind the scenes) and how there was nothing listed on the door or anywhere outside saying licensed beauty professionals only. She explained how they were much like Sally's but only licensed people could shop at cosmo and she wasn't allowed to sell me anything. I felt dumbfounded and confused. Customer service was below subpar and there definitely could have been a better way to treat someone whether licensed professional or not. CP, I'd strongly suggest to have a sign on the outside of all of your locations to say who is allowed and who is not allowed to shop at your locations.
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April 2022 by Karyn Rosenthal
I like it here. It's a place where you walk in and ask for something, and they know exactly what you're talking about. It's by professionals and for professionals. Which I love! Things do fly off of the shelves though. But one of the representatives are always able to give you a knowledgeable suggestion, just tell them what you need. They got you!
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April 2022 by Gayle Mitchell
Friendly and helpful staff, but I was unaware that only licensed professionals are welcome to purchase at this establishment
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September 2021 by Melany Agramonte
very bad service the fat lady is very rude
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September 2021 by Mirta Vazquez
Horrible store. Customer service is so bad. They have no variety of products and the staff don’t even know their products. Horrible don’t waste tour time going there.
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February 2021 by Michael Man
Love this location!!!Best costumer service!!My girls Bismah and Ari are awesome! They are the best employees that this location ever had,very friendly and helpful,very professional !!!They always call for your orders,promotions !!!Thank you so much girls!! You are the best!! Your costumer Cristina Man!!!
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February 2021 by Marius Mare
Great staff, also friendly, extremely helpful and professional.
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November 2020 by Elizabeth Klein
What I really appreciate about this location is the staff. They are friendly and when I bring my kiddos in with me there is kid friendly interaction (and the occasional piece of candy). If they are out of what I need they contact me once it comes in. Thanks guys!
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September 2020 by Karlen K.
The Dempster location is always my go to location because of the staff and customer service. Whenever I come, the staff always makes sure that I am completely satisfied with all of my purchases. Special shout out to Nahrain, the manager, she never fails to make the experience enjoyable and effortless. No matter how busy she is, she makes sure the store runs smoothly and all of the customers are completely satisfied. She always educates each customer on certain products that she feels would be most affective in their stylist hands. Proud to say that I have never left without a smile on my face. They make my job so much easier. Thank you Dempster Cosmo Prof team!
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June 2020 by Noelia Pena
Great customer service, always super helpful.
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April 2020 by J P.
I love this location! The employees are always very helpful and willing to order a product if inventory is depleted. Seems to be only 2-3 employees working a shift and their customer service is good considering limited staff. Thank you for your service!
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February 2020 by Svetlana Holzman
Great people working here. Has just about anything I need