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August 2024 by J Gleason
This is a very nice store. Makes me think Brooks Brothers is making a comeback after a rocky few years there after the buyout. This place is like a pre-Covid Brooks Brothers: very well stocked and beautifully organized, super knowledgeable and helpful salespeople (Shoutout to Patrick!), and bustling on a Saturday. I will definitely be back!
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May 2024 by Sam Chadwick
I have been a Brooks Brothers fan for many years now but the customer service at this store was simply awful. I will summarize my experience in two points:
1. Incompetent Personnel: I got my suit tailored and after they had it for a month and it still wasn’t done I called to inquire about when it would be finished. The sales people were impressively ill prepared, asking for me name several times on the same call, looking in the system, and then asking my name again. I had spelled it out letter by letter the first time. Then they assured me they would call me back shortly with an update. An hour later I call them back, they clearly forgot, and then we went through the whole “what is your name again” process SEVERAL TIMES. It took talking to three different employees over the course of two days to get a simple rough estimate on when I could even pick up my suit.
2. Poor tailoring experience: they wouldn’t listen to me or my fiancés guidance on how to tailor the suit, instead insisting that they knew best and the suit ought to be worn a certain way, consistent with the styles intent. If I’m dropping over $1300 on a suit, it should fit the way I want, end of discussion. I now have to take the suit elsewhere to get it TAILORED A SECOND TIME.
In summary, these employees simply dont give a s*** about customer experience, as they were slow to respond, didn’t offer sufficient help in picking out suits, couldn’t tailor properly, and were generally checked out.
I have been loyal to BB for a long time but I will never go back to this location. I am not a high maintenance guy, I buy most of my clothes from Nordstrom rack, so to have such a bad experience really speaks volumes to the sales staff.
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April 2024 by Casey Bello
Great service from Lena and Laticia in choosing and altering a suit.
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February 2024 by Joseph Riehle
I was probably the most annoying customer ever after returning something online. Howard was awesome and patient while I tried to find my receipt online.
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February 2024 by Moody Jaber
Great experience and I’ll definitely be back. I came in on short notice. Reggie and Casey got me taken care of professionally and quickly.
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February 2024 by Jeffrey Somers
Definitely can see why Brooks Brothers is going out of business. Not enough employees. Waited forever while a white trash customer returned a box of clothes.
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February 2024 by James Bowman
They have my size that fits! The sales people are very patient and will fit you in the way you want to be fitted. The inventory is high quality and deserves the price charged.
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January 2024 by D D
Bought a MTM suit for an important event this summer. Paid over $1k for a Made in China suit that wasn't even symmetrical when they gave it to me. Fit was too loose, then too tight, then way too tight. The tailors didn't sound like they spoke english so I'm not sure they understood the problem. One was far better than the other but she was not always available. In the end I took the suit home out of fatigue. Was promised a partial refund by the manager but that never came. There was fake "You're an important client" attitude that was all for show. Decent shirts, but I wont be going there again.
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November 2023 by Neha Achrekar
Very organised and classy shop
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October 2023 by Alexander K. Meininger
I had a great experience with top notch customer service. The Staff, particularly the Assistant Manager, Casey did a tremendous job with sampling suits, and accomplishing a fitting on a busy Saturday. I even received the hemmed suit earlier than expected. 10 out of 10.
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August 2023 by Kelly R
picks up the phone and hangs up.
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August 2023 by M
I would give this place a ZERO if google allowed. If you enjoy brooks, stay FAR away from this location, or you will lose your interest after being treated like a dog here. Firstly, all associates stayed behind the counter and did not offer the slightest help when they knew I was here to exchange polos for a different size. When they saw me fumbling through the shirts struggling to find my correct size, they continued to sit and watch from a distance. After noticing, my size was not available for all of the colors I have / wanted. I informed the store associate that I would like to exchange 3 or the 6 polos, and for the 3 going back, I would like to receive store credit. She turned and told me the store can only process exchanges and that I can not return these items because they are "worthless."Yet all of the polos I attempted to return are on their site going for roughly $100 each?!?!This is the most unethical and sketchy business practice I have ever dealt with in my entire life... just wowThe other reviews do not lie.. this place just SUCKS!!
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May 2023 by PDG
High quality suits but they really do not know how to tailor a suit. The manager is genuinely insufferable and the staff is highly incompetent (not the type of people you want selling you high end clothes). Highly suggest buying the suit at a different brooks brothers and getting it tailored at a third party tailor. 4 tries later, and 1 pair of pants lost and you can still spot the large hem on the pants from 8 streets away. The hem is my new batman symbol as it's so visible.
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May 2023 by Pete R
Worst customer service at a men’s store. They measured me wrong for a couple shirts then just walked away. They can’t use tape measures and they can’t serve customers.
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May 2023 by WIndiciti shaw
Beautiful clothes, but quite expensive. Sometimes I can afford items on sale.