Apple Old Orchard is a popular Apple store located within a mall, known for its excellent customer service and quick repairs. The store has a better inventory compared to other locations. Customers have had positive experiences with the knowledgeable and friendly sales staff, who have assisted them in transferring data and facilitating smooth trade-in processes. However, some have noted that scheduled appointments may not always be attended to on time, leading to minor delays. The store has also received praise for its ability to fix various iPhone issues, even with older models that were thought to be beyond repair. The staff, such as Jomin and Julia (Juliana), have been commended for their professionalism and willingness to go the extra mile to resolve customer concerns. On the other hand, the store's association with AppleCare has received mixed reviews, with some customers finding the service to be a "complete waste of money" and encountering difficulties in getting their screens repaired. The store has been recommended as a better option compared to dealing with AppleCare representatives over the phone. Overall, Apple Old Orchard is a well-regarded Apple store that offers a positive in-person experience, with knowledgeable staff and efficient repair services, though minor issues with appointment scheduling and AppleCare have been noted.
Had such a great experience at the Apple Store today! The employee named Jomin who helped me was really friendly and super knowledgeable. He answered all my questions, explained everything clearly, and took care of everything really quickly. He honestly made the whole visit so much easier and stress free.
November 2025
Julia (Juliana)? helped my mother and I with fixing an older iphone that we thought might be a lost cause. Very kind and professional.
November 2025
Technicians are very knowledgeable & professional.
