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May 2023 by T B
Lazy, bitter, and incompetent staff.The only work they do is work to inconvenience people so that they don’t have to do their job. It’s all good because Karma; one day the same will happen to them when they really need to get a business matter completed and be inconvenienced to the point it won’t be resolved.
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December 2022 by RemyThaPoet
Lazy, they open late and close early and don’t want to work, pretty basic stuff
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April 2022 by Guadalupe Pina
I have to wait over an hr to make a mortgage payment.
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September 2021 by Leslie Good
New Branch Manager is rude, condescending, cruel, malicious and nasty.
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July 2021 by Ariel B.
This is by far the worst us bank around. They only have one person helping people every time I come & if the customer takes 20min or more you are stuck waiting. Horrible horrible customer service. If you need a us bank go to the one by meijer in plainfield instead.
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July 2021 by Mark Feijoo
We get there to open an account for my son at 5:20. They close at 6. I was told that we couldnt open an account because there wasnt enough time before they close. 40 minutes isnt enough time? I was in and out with my daughter in 15 minutes at our bank when we opened her accounts. Terrible customer service!
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April 2020 by Sharon Flood
Great team always professional, courteous and friendly.
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April 2020 by Leo Barba
Horrible customer service from crista I don’t need a silly childish attitude in the morning for no reason especially when I’m just using the bank services.
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April 2020 by Terry Rogers
Branch manager very rude ??
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October 2019 by Richard D.
The people at the branches are usually good but the higher you go the worse it gets. My business earned several rewards cards and the bank failed to fund one. Shorting me $500 and one of the department s running the program uses contractors to manage the cards. That department says the bank must first fund the card hands are tied. The bank says it is the responsibility of the contracted company to resolve the issue. This a stalemate leaving me holding the bag. The contracted company has admitted to me and the bank on a recorded line that a card was issued to me that was never funded, never used, never charged against and never replaced. Us bank still refused to do anything about it. I am soon to leave them for good.
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September 2018 by Dominique B
I've been trying to open two business accounts for a month and I've been getting the run around. My THREE of my appointments after I arrived were given away. Staff isn't properly trained on how to even opened them. I would have rather them tell me that I need to go to another branch instead of giving me the run around and wasting my time. I'm highly disappointment in the lack of customer and professionalism. I will never partronize them again.
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December 2017 by Denis Fiodorov
Great branch!
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September 2016 by Karen VanPuyenbroeck
The ladies are always so sweet and helpful here â¤
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September 2016 by dm h
Great Customer Service. Answered all my questions. Very friendly and vhelpful.. Will use this bank. Thank you us bank employess.
