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June 2023 by Kimberly M.
Vetco staffs were very insensitive. I tried to schedule an appointment for my dog to be seen and to be put down. All they cared about is being on time for the appointment and if I am five minutes late, they'll reschedule the appointment despite that my dog is actually sick. They have black heart. They shouldn't even be working in a veterinary clinic. This will be my last time I'll use their services.
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May 2023 by T H.
The Vetco at this location led to the death of my cat. I took her in on Saturday to be checked for what was a tooth abcess. As soon as we got in the room, it was nothing but a high-pressure sales pitch. They took my cat out of the room to examine her. THEY DID NOT EXAMINE HER! I have proof of this. They bring her back into the room and tell us that she needed multiple teeth pulled. Our cat was clearly in pain, and all these clowns did was give her an antibiotic shot. They did not give her any pain medication or anything to help with pain. It was all about money!! They also wanted to charge us $150 for a blood test so that they could see if she would do ok for the surgery. BUT, we were told she needed a rabies shot before they would even treat her. It was apparent that she was in pain and sick, and nothing mattered more than the fact that the procedure was going to be $1,000 and up depending on how many teeth needed to be extracted. I begged them to hold off on the rabies shot until she was feeling better. They refused. We took our cat home. Monday morning, she was getting worse. I immediately took her into another vet. They found mouth cancer almost immediately after we got there. I had to put my beautiful cat to sleep that moment. I refused to let her suffer one minute more. Vetco had no answers for me when I confronted them! I was told by the vet that saw her he didn't know why he didn't give her anything for pain for her "tooth abcess". I asked why he didn't examine her, and he said because it was painful for her, yet he gave no pain meds. Instead, he pushed for all the money it would cost to pall her teeth. He said Corporate policy says that no matter what, they have to push for rabies shots and for the proceedures.procedures. If you want your pet alive, DON'T GO HERE. My kitty is dead now, and I am left to grieve. They suck!
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February 2023 by Alexis M.
if i could give zero stars i would. took my cat in for a check up due to vomiting and they said he was healthy according to his blood work and X-rays and failed to mention he had gingivitis and allowed it to get progre worse over the 2 months i was bringing him in. Do not bring your furry friends here because they have the worse vets and staff
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February 2023 by Hotwings Assburn
Not bad for fish. About what you would expect ….
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December 2022 by Mitch A.
The Most Horrible experience I Have ever had! I took my 5 month old German Shepard in for a bath, nails clipped and filed. My Dog has been through puppy training classes. Graduated with honors. She's smart and loving. The lady that groomed her , Sherry, is NOT a good care giver! She called me and told me that she couldn't blow dry her because she was getting to aggressive. And she couldn't do her nails either. When I went to pick up my Good Girl, she then told me " You have a bad dog" I will not be going to this Petco Ever again.
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October 2022 by Kerrie F.
Never stocked well. It was organized and laid out better prior to the remodel. It looks like they never completed their upgrade. It just doesn't flow. Overall appearance, cleanliness of store, and selection was better a few years ago.
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June 2022 by Travis Brown
We started coming here after the service and availability of our local vet went stale. Each visit is so nice here, staff are always friendly and seem genuinely excited to see our pet (and us), the techs are very informative and the doctors have such great personalities. This place will be here forever if they choose because it's the best vet I've experienced in this area in my 15 years in plainfield.
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April 2022 by Katie Jarecki
Just finished our first visit and the whole staff was amazing! We had previous health records forwarded over to them and they reviewed everything with us in depth which I really appreciate.I have two cats that were on edge and hard to handle. The vet and vet tech made every effort to make them as comfortable as possible and get as much work done as each cat would tolerate!Bedside manner and treatment explanations are the top things I look for with vets and this staff was absolutely excellent in both regards.
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November 2021 by Barbara Cortina
I HAVE AN ELDERLY DOG WHO NEEDED HER SHOTS.They were on tjme.Didnt make me wait.They answered all my questions .They recommended pet insurance but didn't try to sell me things I didn't need or use the love of my dog to make me feel like I had to buy the vetco. Chew instead of over the countr stuff I was pleased.
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September 2021 by Tracy Kelly Wittman
I encountered an incredibly rude cashier today. Just floored me!
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September 2021 by Elizabeth P
Staff is really nice.
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May 2021 by Martha Aparicio
The experience was great!!! I parked and called them we went in and very nice super friendly!!! Made us feel right at home. My Bonnie was nervous and anxious half lab half husky but was treated great. The payment was reasonable with discounts for being first time customers. Overall experience was great I give it 5 stars. Definitely going back for all my puppy needs.
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February 2021 by Gladys Palacios
Excellent service
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January 2021 by Kenny Broome
A great vet for your pet. Staff and doctor are very caring. During Covid, a save check-in procedure has been put in place. Wait times are not bad at all.
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November 2020 by Diana W.
We took our mini poodle, who is a senior, here for grooming and we will never go back. The girl who did the grooming was actually wonderful (she gets 5 stars - Keeley) but the manager was incredibly rude and mean. We were afraid to leave our dog there but Keeley came to get him and he liked her. Our dog is adopted and was found living on the streets so who knows what he has been through. When we brought him in, the manager said she didn't think they could groom him because he was shaking and she thinks he could have a seizure. For the record, he shakes when he is scared and has NEVER had a seizure. Our dog also has no teeth and he nubs people when he is uncomfortable. So of course he nubbed her. She said she didn't want him "to be here if he's gonna act like that." When Keely came to get him he was fine with her. When we picked him up, Keely said he was wonderful with her. When we picked him up the mean manager was grooming a large poodle and yelling at him. Unacceptable. Dogs have a 6th sense and know when unkind people are around them. Although we loved Keely, we will not be coming back. The fact that mean manager might be hurting, yelling or being mean to my fur baby when I'm gone scares me. She has no right to be around these beautiful creatures.
