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“Jacob, the rep that took care of us is incredible! Calm, knowledgeable and worried about assessing what you need!! He is the diamond in the rough of lack of customer service these days! Any organization would be so lucky to have him!!!”
“Kyle was awesome, he helped me out with a super confusing phone problem and was there for every step of the way, he managed to take care of other customers at the same time which was impressive.”
“Alonzo was awesome and totally helped me add a service and make
some adjustments to existing items. Really friendly and patient and made quick-work of it! Highly recommend.”
“Tony, was a big help with my transition from t- mobile. It was a complicated matter having forgotten my pin from T-Mobile..Tony looked at me & said, I got this, I'll get it done ..after a few phone calls he got me up & running..He is a great guy, calm & confident...Really good store at the mall, great team..”
“I stopped in this store and few weeks ago because I needed a new phone. Joey helped me set up my new phone and answered all my questions. Now I came to drop off my old device for a trade in and Brian helped me factory reset my old phone (which was giving me alot of grief) and helped me with the trade in process. Thank you so much for all your hard work and great customer service!”
“Walked in with a issue with my service“Micah” at Verizon made sure when I walked out that my issues with my service were resolved in a timely manner. Great Service”
“We came into the shop to get our phone repaired. It was not charging properly. They figured out that it needed to be cleaned at the charger point. They repaired it and everything is working great. Five-star review.”
“Awesome experience, got the phone I wanted Samsung s21 with 128gigs of space. New client and staying for a long time. Nick thank you for all the help on transfering us over to Cricket!”
“The staff is always so friendly and helpful! They offer a straightforward and transparent experience anytime. I definitely recommend coming in for your cellphone service and accessory needs.”
“Went in there to switch from T-Mobile since they were charging me a ridiculous amount of money for one line. Very affordable plans and so far I love the service. Both the sales reps were courteous and attentive.”
“Spanish Manager was a lot of help, glad my mom went here and got her new phone with out hassle. She liked the Dog speaker he showed her and He offered to give her a discount along with the car charger. Incredible”
“I cannot begin to say how thankful I was for Chris's help getting my email back up and running! He was extremely helpful and knowledgeable...and very patient in teaching me! I appreciate AT&T so much!?”
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“We came here after multiple bad experiences at the Crest Hill store.
The experience was night and day!
This store was clean and well organized, the rep in the store was friendly and knowledgeable. They had the phone we were looking for and had swapped out my son's old phone with the new one quickly.
This is how all Cricket Stores should be run!”