GameStop is a well-known retailer that offers a good selection of games and availability, making it a go-to destination for many gamers. However, the shopping experience can be somewhat challenging, as the staff is often pressured to oversell unnecessary items, which can be draining for customers. Despite this, the company's staff is generally knowledgeable and helpful, with some locations boasting exceptional employees who go above and beyond to assist customers. The ability to pre-order games has become more complicated, with the need to physically visit the store to complete the process, rather than the previous phone-based system. Overall, GameStop provides a reliable source for purchasing games, but the shopping experience can be a mixed bag depending on the specific location and staff.