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February 2024 by Michael Defalco
Very concerned about the workmanship.Will be in touch.
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January 2024 by John Miskimen
This was the third purchase I made from them on vinyl plank flooring - all three were the same product as I changed out my entire first floor. Unfortunately when I was installing the last batch, there were a lot of defects in the material that caused gaps. They handled by issue promptly and replaced all of the material. I appreciate their service in resolving this issue.
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December 2023 by Ronda Orasco
Mike the salesman was wonderful, really knows his stuff. The installers were amazing. A dad and son team they were so professional, friendly and just great people. Was a fantastic experience I had. Would highly recommend them to anyone.
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December 2023 by Carol Rizzo
Nicole was our saleswoman and she was awesome. We got vinyl flooring through our whole downstairs area. I love it. Price was great. Installation was great. We have gotten carpeting from FCA a few years backOur whole house is FCA.y enough good thi
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December 2023 by Alexander Grabavoy
Very helpful staff. Received my order in a timely manner!
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December 2023 by OMAR CHAHIN
Great variety of products. Wonderful looking showroom.
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September 2023 by Amy Kouba
Friendly staff, samples laid out in an easy way to view which is vastly superior to the home improvement stores, samples can be obtained immediately and a lot of stock on site. We had several rooms of carpet done here as well.
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October 2022 by Ray Zaffino
Had flooring put in by FCA. Installer did a nice job but I payed FCA to move washer and dryer. I recently had a hip replacement. They sent one guy over and he scratched my dryer up and doorway. I had to help him move washer putting myself in danger of hurting myself. I called FCA and was told the sales person was not in and she would get my message about damage done. I never got a call back from Mehgan. So don’t expect any help from FCA if something goes wrong.
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September 2022 by cindy gale
Horrible experience!! Installers didn't know how to install prefinished floors. Management and owners were unbelievably rude! Definitely would not recommend this company!
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March 2022 by Christopher Dean
I recently purchased flooring from fca in shorewood for my entire first floor which included lvp flooring and carpeting. I went with fca since they were local and did see positive reviews previously.The lvp flooring was installed but when the end of the job came the installers were ready to leave after putting back my quarter round (shoe molding) without patching nail holes or painting. The installers told me they didn't paint and were not told to caulk the nail holes. Honestly who buys hard flooring for their house and then would be OK with your molding being thrown back up looking worse than it did when they started? The contract with fca clearly stated to reinstall and paint the quarter round molding which my sales person agreed with. In addition the floor installers broke a piece of my molding and tried to sloppily put it back together with caulk. After talking with the install manager at the store he agreed that was wrong and he would have someone come out and fix it. So the next day comes for the fix and they send the exact same install team out who continue to tell me that they will not paint. After calling up the store and explaining my situation while the installers were still there they must have called the install team who did end up painting the molding. I still had to caulk a handful of nail holes and caulk some gaps in the molding myself after they left. For the amount I paid I expected this to be easy and seemless. Far from it.But wait there's more!Install day for the carpet comes. The install guys bring in the carpet and show it to me. I tell them all I have is a picture of the carpet and a pic of the label on the sample from the store. Fca would not give me a sample from the store to bring home. So after the install is done my wife looks at it and thinks something is wrong with the color. We find out a few days later they installed the wrong carpeting in our house. So then those installers needed to come out again. I had to repeat the process of moving all my home theatre electronics out for the install a second time and waste another Saturday morning.Dealing with fca to correct the issue was fine. Having to deal with these mulltiple mistakes and hassles was not. And the cherry on top was they didn't even offer to take money off or give us gift cards or anything for their mistakes and wasting my time. I expected a flooring store to have their stuff together when it came to installing floors. Fca does not.
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October 2021 by Ruth Worsham
If you are looking for colorful and wonderful carpets this is the right place for you
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May 2021 by Gwar 81
We bought flooring from FCA twice approximately 10 thousand dollars worth. The first time was a good experience. The second time was terrible! We took time off work and made arrangements for our kids and dog for the "Promised" installation date. They delivered the wrong material so we had to take more time off work and get coverage for the kids and family the following week. They did give us a couple of gift cards but basically said accidents happen. On our 3rd day of installation which was supposed to be the completion of our floor they still didn't have all of our material in. FCA's response was basically it'll get done when we can and they expected us to just be able to adjust our lives around on their time. If you do go with them make sure you watch when the installers are putting your shoe molding on. They try and use your old shoe molding even if its cracked and broken. Or save yourself the hassle and go with a different company. I try and shop local especially with the pandemic but FCA will never get another penny out of me!
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February 2021 by Andrea Bird
Very helpful sales associate, Michael. Great selection of tile.
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February 2021 by Amy Hopkins
Installation was perfect and everyone that we worked with was kind and professional.
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February 2021 by Barbara M.
Make sure you read policy and double check if they will give you refund before purchasing.
