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“Being from a military background, I have had to use storage facilities more times than I can count. Most of the time, it's a very impersonal experience (very transactional). However, i must say... I have never had customer service like I do with Candace and Joel! They are extremely friendly, super helpful, and very knowledgeable. These two always go above and beyond. I always leave feeling like I had just visited extended family vs. simply paying my bill. The warm and friendly customer service should not go unnoticed and should definitely be recognized!”
“Nycole was very knowledgeable, friendly, helpful, and well informed on rates.
We felt comfortable seeing all the security.
We are happy that we secured our unit here.”
“Rent at the Diversey location. Great experience. Roberto help me a lot to find the best storage to feet my need. Price is very nice compared to other storage companies”
“If you're looking for a self storage facility that feels like home, Metro Self Storage is the place to be, and it's all thanks to the incredible manager, Scott!From the moment you step foot into the facility, you're greeted with warmth and genuine care. Scott goes above and beyond to ensure that every customer feels not just like a client, but like a friend. His friendly demeanor and approachable nature make even the most stressful moving days a breeze.One of the things that truly sets Metro Storage apart is Scott's dedication to building relationships with his customers. It's not uncommon to see familiar faces popping in just to say hello, share a quick chat, or even bring Scott a cup of coffee! This sense of community and camaraderie is something you won't find at any other storage facility.Scott's passion for what he does shines through in every interaction. He's always ready with a smile, eager to assist with any questions or concerns you might have. Whether you're a first-time renter or a long-time customer, Scott treats everyone with the same level of respect and kindness.The facility itself is impeccably maintained, clean, and secure. Knowing that Scott is overseeing everything gives you peace of mind that your belongings are in good hands. Plus, the rates are competitive, making it a no-brainer choice for all your storage needs.If you're in the market for a self storage facility that feels like family, look no further than Metro Self Storage. And when you visit, be sure to say hello to Scott—you'll be greeted with a smile and a warm welcome every time. Trust me, you'll leave feeling like you've made a friend for life.”
“Anita was awesome! We came in to check out the rental space and she was super helpful. She did a great job explaining everything and knocking out the rental paperwork quickly. Highly recommend this location for your storage needs!”
“Mr. Eric Arias, an impressive, responsible skilled and professional manager. Gave us valuable information about the moving & storage process & facility. He is an asset for the company. The facility is very clean.”
“i personally visit this location,. i like the customer service . customer service assiciate .Abel have good knowledge abut the service and price rates. i highly recommend this place . excellent customer service .”
“Had a great experience today opening up a storage unit with Fernando Vasquez. He was super helpful in finding me the right size unit and I will highly recommend Life storage to anyone seeking storage.”
“Johnny was great. Not only did he give excellent service towards the end of his shift by providing information I needed since I hadn’t been to my storage unit since the Public Storage was acquired by Extra Space Storage, he also answered more questions about the secondary lock on my unit.”
“Bianca is knowledgeable, very professional and excellent at explaining the different options available to the client.
Very clean facility and ideal location.”
“Highly highly highly recommend Movetastic! Amazing to work with, fair pricing, and they handled everything beginning to end. Will definitely use again in the future.”
“Very helpful with customer service. Miguel, the store manager, has been very helpful helping me through this entire process . Definitely has your best interest in mind.”
9:30AM - 6PM
1331 S 55th Ct, Cicero
Self Storage
“NANCY BANOS was soooo incredibly helpful and insightful for my new space! Moving from one Extra Space across town into this space is going to be great with all the tips and such. Thanks, Nancy!”
“I am a delivery driver had a delivery for a person in the facility he was a major help on contacting the person thanks Paul Kraneis for your help much appreciated”
“Great customer service by Denise. She was very patient with me and provided all the necessary information I needed to make the right decision for my needs. I also really appreciated all the follow up calls which gave me the nudge I needed. Thanks Denise!”
“Temekia is awesome!! From the time I called to confirm our rental she explained everything to me, what we needed to do to helping with the app. Shes amazing at her job making the process extremely easy!!!”
9:30AM - 6PM
5701 Ogden Ave, Cicero
Self Storage
“Employee was very friendly and helpful. The facility was clean. My only problem was leaving. One sign says not an exit and another says exit. Then you have to get out and push a button that's it if the way”
“I used Chicago Office Movers for a small office move and they were fantastic! Easy, timely communication beforehand and day-of. The movers were polite and efficient and did a great job. Highly recommend.”
“Probably The Best Customer Service I've Had From A Storage Unit In Forever. The Girl There Was Really Nice, Showed Me A Couple Units Before I Made My Decision. She Walked Me Through Everything Perfectly And Was Beyond Super Nice And Kind. She Needs A Raise Working In The Sun Like That. Good Thing She Had A Golf Cart To Ride In Instead Of Walking.”
“Carol was great and made my experience fast and easy! I got a space online and came in to finish it with Carol. She found me a great space quickly. It was clean and convenient.
Thank you!”
“Barb is the Best! Always at the desk and always with a smile. Feels like family every time I come in to pay my storage bill. Now if only this company could duplicate Her! They would corner the market! ???❤️”
9:30AM - 6PM
953 IL-83, Elmhurst
Self Storage
“Joey Rios, exhibited next level customer service as he went above and beyond. The customer service provided makes me think doing business with this location was good decision.”
“Im very pleased with the on site staff customer service was excellent I've been to other places in the past and none of them compare to this place ..highly recommend”
“Brent with Public Storage in Mount Prospect, IL helped me find the appropriate storage unit for my business as I move from South Bend, IN to Mount Prospect. He was patient and persistent in getting my application through electronically. He answered my questions (when will the rent increase and by how much, for how long) openly. He said I can reach out to him with any challenges. I had tried to find storage with CubeSmart which was difficult, concerned about the rent increases there. Ask for Brent, he is great!”
“This is the only location I will use when I need storage. Pricing is competitive. The drive-up experience is so easy and convenient. The staff there are wonderful to work with. Margie and Laura are so kind and extremely helpful. Thank you both so much!”
“Today got my new storage, store manager, LaShawn Mills was great explaining the process and showing me the storage options. Very professional and helpful. Thanks for your help, will be referring LifeStorage to family and friends.”
“I have had nothing but great energy, and management, from the staff at the Berwyn Extra Space Storage facility at 13th and Harlem. I originally rented a space online; then realized I needed More space and rented another small unit online. However, the two units were in separate buildings, very inconvenient, and I Still needed more space. I decided to actually talk with the very Live people working in the on-site office to see what could be done to better serve my storage needs. Elizabeth helped me find a space large enough for all of my stuff, and transferred or refunded my costs from my bad storage choices. I did need to "vacate" the smaller storage units within 24hrs, so I recommend you keep that in mind if you notice that you've make similarly bad storage choices. I had no problems reaching the 24hrs policy. There are enough carts, with great wheel systems, for me to easily move my stuff.
The takeaway? Go into the office; talk with a real person that can help you get the right sized space for your needs... the First time. At this Berwyn facility, I recommend Elizabeth as the go-to for assistance. She is very knowledgeable about what she does, and has a very personal touch.
5 Stars 'cause they wouldn't let me give 10 Stars!”
“I am very grateful for my experience with this storage facility. The manager Angie was very understanding and worked with keeping me updated on the steps I needed to take when I fell behind on my unit. She was very helpful . She was able to waive some fees and get an adjustment on my unit to help me get back on track with my payments. I highly recommend this facility and it feels good knowing that there are people like Angie that are for the customer. It is a great piece of mind knowing that they are willing to work with you and it means a lot with the importance and value of my personal belongings in my unit. Keep up the good work Angie.”
“This Elmhurst location is great. The facility itself is clean and well maintained. The staff is even better, BJ the manager is such a nice guy and extremely helpful. Five stars all around”
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“I was very pleased with the convenient location and the fair cost to rent a 10x10 storage locker. The facility was always kept up and very clean. If you are looking for storage, this public storage location is the best!”