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April 2024 by Jeff Roman
Clean. Quiet. Roomy.. good experience
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April 2024 by Beth Roman
The beautiful lady at the desk was very helpful and sweet.
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April 2024 by Ted Liu
The shuttle service is convenient. Rooms are a bit old but reasonably clean.
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April 2024 by AGRATTA GLOBAL
Excellent Hotel!!!
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March 2024 by Dave Kelly
I made a booking for our daughter for the sonesta simply suites in Chicago and prepaid in full. She is a young girl of 20 years of age traveling alone in the US due to a college semester there. We booked the sonesta due to its proximity to O'Hare airport conscious her flight got in late.When she arrived she was refused her stay as she did not have a PHYSICAL cc which the hotel could take a pre-auth off. She had TWO cc cards available on her phone both with sufficient funds but was told this would not suffice as their machines did not tap!! I would add at this point that she was quite visibily ill having been sick for a number of days prior to travel.She called me at 1am obviously distressed. I asked to speak with the front desk and whilst the agent I spoke with said she sympathised withus her manager had twice denied her permission to check her in. I also offered to give my cc details to cover incidentals which was denied as an optionQuite clearly there was NOTHING open in the hotel at 1am that my daughter could have charged up to her room even if she wanted to and when I said that to the clerk she said she could not comment.......in the end we had to uber our daughter to South Bend Indiana which is a 2hr drive and she got their at 4am.I have 20+ years hotel GM experience myself and have never seen a hotel be so intransient to a young, lone female traveler arriving at 1am in the morning. I would further say that in the booking terms it simply says a cc must be presented upon check-in. Nowhere does it say a PHYSICAL cc which is the basis on whe was refused her stay.The "Manager" in question (and I see the managers frequently mentioned in the reviews below) should be ashamed of her decision. I will NEVER book another Sonesta property.
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February 2024 by Willow Wynters
Amazing friendly staff. The young woman at the front desk was an angel. 24 hour shuttle to and from Airport. Most other hotels stopped after 11. Fair prices. Pet friendly. Clean rooms. A++
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February 2024 by Kat Perez
Like, for having your car in the parking lot they are going to charge you per day, when do they think you are going to arrive? It is something illogical or rather they are abusive. They should change that policy, it's very ridiculous. I didn't know that because if I had known, I wouldn't have gone to this hotel.
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January 2024 by Dylan White
This hotel is very unsafe because they willingly give key cards to random people without asking for ID. They are extremely racist towards certain races of people, and when we decided to go visit some friends for an hour or two, and the toilet ended up flooding on their own, which we had nothing to do with, they ended up threatening to charge the people that were staying there an extra $250 for damages they didn’t cause also the management and the people that run the front desk are extremely rude. Under a blue light on the bed, that we were all sitting on, and ended up being absolutely disgusting and covered and stains. This is definitely not a hotel people should be wasting their money on.
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December 2023 by Amber Smedley
Muhammad who works the front desk at night needs to be fired. A 22 year old flight attendant was trying to check into her room, where she has checked in several times, was completely unprofessional. He couldn’t speak English well and mis understood her name. He threatened to call the authorities. I will be following up to see that he has been retrained and/or fired. This is not a person you want representing your establishment.Is this Muhammad still there?I called to have him deported.Please hire better peopleThis person is still working here
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December 2023 by Tito Lewis
My room was not up to par with any of my other Sonesta Suites rooms!!!This was more like an Extended Stay brand!!!I didn’t even waste my time taking photos!!!
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December 2023 by Christopher E
The perfect hotel for long term stays! I travel for work and this has by far been the best equipped room I’ve ever had. The one bedroom suite I stayed in had two large closets and a pantry cabinet in the kitchen. And a full-size refrigerator! I will stay here wherever I’m in Chicago again.
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December 2023 by steven kidd
Fantastic kitchenette! Furniture was clean and comfortable.The same person checked me in and out. He was very helpful and friendly, whose positive attitude was very contagious.Unless you have a car, you'll need a ride share, or use the bus line to do any shopping.The airport shuttle is 24/7, with no hassles.I'm 100% staying here the next time I have a few days in the area.
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December 2023 by A M
Muhammad at the front desk who works from 11pm-7am needs to find different work. He is the worst person to deal with and makes this hotel look awful. Plan your check in and out times around his work hours or you will be hassled to no end. Hope no one else has to endure his disgusting and extremely unprofessional behavior.
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November 2023 by Christian Oliveira
Nice apartments. Mini kitchen equipped with a dishwasher, microwave, two-burner electric stove, coffee maker, pots and pans and utensils for two people.There is no room cleaning for shorter stays (less than a week), but that was no issue. Used towels can be exchanged for new ones at any time at the front desk. There is a laundry that can be used for free. Staff was very friendly and provided excellent service.One negative point is that there is only one chair in the room so, for two people to share a meal, the only option I found was to drag the big heavy armchair that stays by the bed. One more chair in the room would be perfect.Walkability: There is a free shuttle to and from the airport. To go from the hotel to downtown Chicago it's possible to take a bus that stops near the hotel (runs around every hour) to Rosemont station, then take a train from there (around 1h to 1h30 total travel time).
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September 2023 by Richard R.
This is the worst place ive ever stayed at, dirty, no cleaning service. I waas there a month and had to get a new key everday, No maid service, you have to bring your dirty towels to front desk to get new ones. Trash overflowing in room. Employees extremely condescending and will not stay for a month again, Horrible experience NEVER again, even with your cheap prices. Even at cheap prices, these people have managed to ad $100 to each week to each week. Seems like you screw everything onto people. no extra charges were ever disclosed, not $100 worth. You people can rot you know where
