-
February 2024 by C Dass
Visionworks in Schaumburg is the place to go to get the prescriptions eyeglasses if the insurance covers . Easy to make an appointment and the customer service is great.
-
February 2024 by Kara Marselle
Great location & team. From my first appointment to an adjustment to my new prescription I felt nothing but patient and great care from the team. More recently Adella terrific as we went over options (I was having issues with a new pair of progressive lenses). I walked out feeling heard and cared for. Everyone in the office has a great vibe too. Top marks!
-
January 2024 by Jameelah Fine
They have really good customer service and very accommodating! So glad I came here! Sue and Arisha assisted my family!
-
January 2024 by Higo velazquez
Bad service from the travelers who work there...the Hispanic girls used to be friendlier, these lame people are useless
-
January 2024 by KEVIN M (BLACKHAWXX 88)
Everyone was terrific. Appointment went pretty quick and entire staff was friendly and answered any question I had. Eye tests went very well also. Quick and thorough. Always a pleasure to have my eye tests done there by the Schaumburg staff. A+++
-
January 2024 by IrnMaidn75
The service here was excellent!!!
-
January 2024 by Linda Swanson
Adella is the best. She knows how to help and is very nice.
-
November 2023 by Nina Sun
Based on my personal experience, customer service has gone down hill at this location. A young gentleman checked me in, took me to the machines to get a computerized prescription and later checked me out. Not sure if he is new, but the way how he spoke felt nothing but unprofessional and uncourteous. After this recent visit, I’m considering to switch to a different store for my future glasses & contacts purchases.However, I like the doctor and I’ve had good experience at this store in the past.Last year Adele (the store manager at the time) helped me order some contacts, even though it took 5 months for the contacts to arrive I was satisfied with how helpful and professional she was. She contacted me a few times to provide status updates and ordered trials for me while waiting for the supply.
-
November 2023 by Ceinats Ceinats
Everyone was very friendly they spent their time with me. Took their time with me and helped me pick out a frame it's hard to do by yourself! ? I would recommend Visionworks to my family and friends! ?
-
November 2023 by Marco Rosales
Customer services extremely horrible. The continuously push contacts on you. System is down. So I asked and reminded the lady to please call me when the system is up again so I can get things going for my glasses. It's been a couple days now. I assume the system is still down or she just doesn't care. They open at nine a m I called no one picked up for ten minutes. Didn't know it would be so busy early in the morning. They're big machine that calculates your eyeballs. Or something said I didn't have glaucoma.I went to different eye doctors all confirm I do. So machine may be off. What annoyed me the most was one worker guy as he came in to do the first diagnostics. Not once did he look at me while talking. He looked everywhere else and spoke as if he was reading a script. I don't know who he was talking to.I didn't feel like a person. I felt like I was bothering him. At times his voice was so robotic. I didn't know what he said. Anyways, I need glasses system is down. No one has called me in days. The doctor is good though or do like her.
-
September 2023 by windsong703
Total scam! I have gotten glasses here in the past, always through my insurance. Staff were nice, good selection of glasses & average prices in comparison with other stores. This year I had already had an exam & purchased a new pair of glasses elsewhere. I kept receiving emails from Visionworks with a coupon for 2 pair of progressives for $99. I thought, might as well get a spare pair of regular glasses and sunglasses. Did NOT work out! First- I asked at the desk (the tech on the floor was busy) which frames would be eligible- told me to get frames with yellow or red stickers. Not very many options but I found something that would work. When I got to the tech, I was told those frames(yellow/red tags) were not an option. He proceeded to go to a drawer and come back with 5 frames. Not great but again I found something that would work. I ask about getting sunglasses- there would be an additional charge….. Then he tells me these glasses will be quite different from what I got in the past- the glasses are progressive but would have a very narrow field of corrected vision- not very helpful. To get a wider field- of course an additional charge. And of course does not include anti reflective or scratch protection- that’s an additional charge. So my reasonably priced back up glasses would have been useless or I could spend several hundred to get 1 pair! This would of course be out of pocket because insurance was already applied to the pair I purchased elsewhere. So I left, went home and unsubscribed from future emails from Visionworks. I’m done with them, will work with another company going forward- I don’t like games!
-
September 2023 by tom vinij
Please hire people who cares. I would not shop here ever again. On 8/21/2023 I came in to pick up my prescription sunglasses, as soon as I put them on they are crooked and does not fit right. I’ve asked the lady working there to please help adjust the glasses and make them fit correctly. She tried to adjust it 2 times and gave up. She kept saying “I don’t know what else you want me to do?!”I was really looking forward to getting these prescription sunglasses for running outdoor. I was very disappointed with the service and bare minimum assistance I received. I wish she would have tried to help me get my glasses fit correctly and leave the store happy.However, she was very good at selling glasses and taking orders at other customers. Once they get your money - they don’t give a f about your vision.Both employees working on that day in the afternoon were both clueless about how to fix or adjust glasses. The Hispanic woman with a large nose was the incapable individual who could not for the love of god figure out how to adjust my sunglasses. The overweight Caucasian gentlemen with glasses almost messed up my glasses after the lady passed it off to him.They both seem like they hate working there. LmaoAnyway I asked for a refund and thank the lord she knew how to do that
-
August 2023 by Alejandro Aldape
Very satisfied and happy!The girl who helped me was so kind and patient.
-
August 2023 by jayeboo
Our representative, Nate, did such a wonderful job and was sooo nice! He worked so efficiently and was so incredibly helpful and patient with us. We realized we didn't have our vision insurance card with us and he graciously looked it up for us. He made us feel so comfortable and welcome in the store! He added so much to our experience!!
-
August 2023 by Kristyn Cropper
I went in yesterday for an eye exam and contact lens. At first everything was great… until I “got fitted for contacts”. I have been wearing contacts for years and was shocked when I was just handed a pair of contacts to “try” without a doctor looking at them to make sure they fit right. Now the benefit on my insurance is used up since they billed it and I have to pay full price out of pocket to make sure the contacts they gave me are a correct fit because something doesn’t feel right. I will not be returning to Visionworks.
