-
October 2024 by Saraih Cortez
Maricela was an amazing help, we went to other locations and nobody topped how great she was! The best experience because of her!
-
October 2024 by Shelby Aldridge
Awesome work Maricela
Thank you ❤️❤️❤️
-
October 2024 by Ben Mayberry
Overall good shopping experience. They have a lot of options and quick delivery. I docked 1 star because they push their protection plan pretty hard.
-
October 2024 by Brenda Roy
Value City Furniture USED to have amazing furniture and values… but not anymore. (In the past, we purchased living room furniture, dining room furniture, kitchen furniture, etc…all to our liking.) However, their updated return policy is not favorable for consumers. Seven (7) days is NOT enough time to make a decision on a major purchase. We ordered a reclining couch (manual) and love seat (power) and we are completely unhappy with both pieces. We attempted to return them within our 7 days, but because we were still on the fence, the restocking fee of 15%, plus delivery costs is why we decided to keep the furniture. (This would have been well over $500). BAD DECISION. We no longer enjoy hanging out in our family room… Our backs are killing us… it’s put a really bad taste in our mouths about future purchases. WORD TO THE WISE: Make sure you are REALLY, REALLY sure about your choices, or BE VERY WARY ABOUT SHORT-TIME RETURN POLICIES THAT INCLUDE RESTOCKING FEES.
-
October 2024 by Azhar and Sidra
Furniture is great.
But DO NOT purchase their warranty plan!!
Long story short a few months ago I wrote a review on here expressing my profound disappointment and frustration with the handling of our recent issues regarding a couch we purchased.
We initiated a claim through our paid warranty services, only to be informed that coverage was being denied on the grounds that the issue was classified as a transit problem ( when it wasn’t). Despite this, an employee from the Schaumburg store on Golf Road, who identified himself as the store manager MR Trujillo, assured us that he would personally handle the matter and ensure that the repair was completed regardless of the warranty’s decision.
Following this, we received a call from American Signature Furniture, arranging for a technician to visit our home.Unfortunately, the visit from the technician, Young, proved to be ineffective as he was only present to take pictures and did not provide any further assistance. Since that visit, we have heard nothing further, and our couch remains unresolved and in the same condition as before. Our follow-up calls with the warranty company and with your store have yielded no progress, with both maintaining that the repair cannot be covered. We did not even get a response from the manager who we spoke to earlier, and an employee said she has never heard of him. Hmm can you say shady!
Given that we made a substantial investment in both the furniture and the extended warranty, which is valid for five years, the current lack of resolution and the repeated run-around have been deeply disappointing. We expected a higher level of service and support, particularly given the significant purchase we made.
Again, I repeat do not purchase the warranty.
-
October 2024 by krlitooz suarez
Terrible service, they gave me a date to go pick up my furniture and when I went they told me that they had not filled out the paperwork, they rescheduled me a date for 1 month later and when the day arrived they called me to tell me that they would arrive 3 months later. I DO NOT RECOMMEND THEM. Don't waste your time
-
October 2024 by Joan Monarca
Perfect! Delivery was one time and quick. Very respectful as a I requested them to remove their shoes , as they go up my living room. I love my sofa. Looks pretty in my living room.
-
October 2024 by Kris Duffy
Victor from the Schaumburg store is an absolute professional and pleasure to work with. We ask for Victor whenever we come into the store to shop. He makes things simple and is a class act. He loves his job and it shows.
-
October 2024 by Gabriel Gavrielov
Victor is amazing! Must work with him
-
October 2024 by Keith Dass
Love this couch from Value City! Thank you Maria and your team!
-
October 2024 by S David
I visited this location today and do yourself a favor and avoid it at all costs. Victor was racist and so rude when I asked him a simple question and he barely answered. I felt like he didn’t wanna help because of my color and kept ignoring me. Never coming back here again.
-
September 2024 by Jose Ivan Campos
Came in today with my wife and MS JILL COSSIDENTE WAS PHENOMENAL, EXTREMELY PROFESSIONAL, SHE EXPLAINED EVERYTHING AND MADE OUR PURCHASE SMOOTH AND SIMPLE , THANKS AGAIN FOR ALL YOU DO , WE WILL DEFINITELY RECOMMEND MY FRIENDS AND FAMILY
-
September 2024 by Waqar Sheikh
When we went inside the store today the customer representative Victor welcome us with a big smile very professionally helpus thank you so much
-
September 2024 by Kathy Munzer
The sales rep was knowledgeable - professional - kind. She made it her job, to ensure that I was well informed about the product, and satisfied with my purchase.
-
September 2024 by Lendun Nay
We had a great experience at VCF with Maria. She greeted us right when we came in and asked us what our need was and she immediately assisted us. After we found what we like, she informed us all the options we have with payments and delivery. She’s an amazing person and helper. Thank you so much for assisting us.
