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January 2024 by s d
I went for my facial, hair color and hair cut. My experience were awesome. I had facial with Emily and hair color and hair cut with crystal. When is time for payment, I got 20% off salon coupon for first time customers and good with any hair desingners. But lady who work on front desk she told no that she can't tack coupons for hair treatments. Then I asked for is it ok to use on facial then she gave $12 discount. But still I was not happy with the customer service. They suppose to tack coupons for new customers when its says on the coupon.So I recommend whenever anyone go for any service make sure first if they expect coupon otherwise I will not recommend to go to schmaburg location.
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November 2023 by Katie Poznanski
I have been seeing Crystal for my color for about 10 years. She is always professional and courteous. I am someone who often changes her mind between being blonde and brunette and Crystal is always accomodating my ever changing preferences and even helps me find a balance when I can’t make up my mind. She’s a rockstar and always helps me keep my hair look healthy and happy!
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October 2023 by Holly M
Have come to this location for years and have gotten great haircuts every time from every stylist.
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September 2022 by Kelsey O'Brien
Very unprofessional. During my apt, Kathy W was very disrespectful and said " nurses don't know anything" and " a bartender has a harder and more stressful job than I did". I worked as a COVID ICU nurse and saw some horrible, horrible things. I regret not walking out on the spot. Never going back.
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August 2022 by Disha Virdi
Absolutely horrible. I had Crystal do my shampoo and blow dry. Firstly, how can someone take less than 2 mins to wash hair. She didnt even do my roots. then when it came to blow try she took over 45mins and used so much product when i asked not to. I understand heat resistance spray but she put some frizz product that I 5 times said not to because the smell was too strong for me and was hurting me. but did she listen? no. iy was until my mom came she finally listened and didnt put any. She was so aggressive. i thought going to the salon was supposed to be relaxing, that was torture. And it left my hair feeling sticky and disgusting. i had to go home and rewash ut myself. Lesson learned, dont be lazy and was ur own hair. Wasted $50 on this terrible work.
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August 2022 by Wendy Gates
Mary is the best. I will fly to Chicago for her to do my hair!
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June 2022 by Suzanne Smith
Crystal exceeded my expectations. I had low lights and a hair cut. She is knowledgeable and friendly. I highly recommend her. I will always get my hair done there!!Service: Hair coloring
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June 2022 by Andre Smith
Crystal did a wonderful job on my Daughter’s hair. She listened to what my Daughter wanted and took it to the next level. Her attention to details was amazing. Very talented.While my Daughter’s hair turned out fantastic, what I appreciated the most is the experience she walked away with from the visit. She told me that Crystal was very personable, funny, and great to talk with. Highly recommended!Services: Hair coloring
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January 2022 by Natalie A.
Great stylists! I always leave here happy with my service. Very professional and clean.
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October 2021 by admin soslegalservices
This is by far the WORST place to ever go. I would never even allow my dog there that’s how bad it is. Do NOT go! The front desk girls have no idea what their doing. They will not go ask a stylist if they can stay late or come early if they are booked. It takes them literally 10 mins on the phone to figure it out. My stylist left without warning in which I was disappointed. I booked an appointment to try someone new and unfortunately I had to cancel not once but twice. First time because of covid and second time because I had a death in my family. I rescheduled my appointment only for the embarrassing manager to call me to chastise me about if I reschedule my appointment again I won’t be able to make another appointment and I will be treated as a walk in. Well things went south after that. I told her worry about your staff that you can’t manage for starters and calling people at 9pm at night to confirm an appointment is unprofessional. I was disgusted with the “manager” calling me to discuss something that shouldn’t be discussed. I never cancelled minutes before and when I cancelled I did it an advance or called the day or two before. They are completely disorganized and the front desk is very uneducated about products and services. They can’t manage to fit clients in a timely fashion with stylists. This place fell apart and as I said I wouldn’t recommend anyone at all to this establishment. Even if they offered a free service I wouldn’t even do that. The only stylist that is worth a damn that is there now is Jessica. Other then that they need to shut down to it’s entirety. The lack of professionalism and not being able to complete simple tasks like making an appointment in less then 7 mins is sad. Stay away from the alley salon because that’s what it is. The “manager needs to be fired” I am also lodging a formal complaint to jcpenney headquarters and the BBB plus other social media to spread the word. No manager should call a paying client to say the things she said. She isn’t a manager by any means. Just pitiful
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April 2021 by carolyn cjohnson
As a repeat client for more than 14 years, I am very thankful for the excellent quality of service that I always receive at the JCPenney Instyle salon at Woodfield Mall in Schaumburg. They consistently go above and beyond the CDC guidelines to comply with all COVID-19 PPE safety guidelines!!! Thank you for always making sure we all stay safe during this pandemic?
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October 2020 by Bhavan Kashyap
I got my partial highlights at that location. Maria who sits at the right hand side as soon as you enter the salon did my hair. she was very unprofessional. She charged me close to $200 dollars for my bangs and highlights. She kept saying I have a lot of hair and it’s going to cost me way more. They gave me a different price when I walked in and she kept increasing her price. And the highlights didn’t even come up the way I wanted. I was very disappointed and will never come back to them. Totally waste of time and money.
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October 2020 by Troy Amer
Very professional and courteous. I always love the results I get here. I will be back for sure.
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March 2020 by Catherine Filar
Billi makes your hair beautiful
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November 2019 by Jennifer R.
Gas price posted on signage is only if you pay cash...you won't know that, unless you go in and ask why the discrepancy between the sign and the pump.