The Great Escape Schaumburg receives high praise for its knowledgeable and friendly staff who provide excellent customer service. Customers appreciate the staff’s patience, willingness to answer questions, and their ability to explain products clearly. For instance, Tim Fitzgerald is frequently mentioned as a fantastic and knowledgeable employee who goes above and beyond to assist customers, whether explaining how to operate a hot tub or resolving issues with pool installations. The staff’s dedication is evident as they often take extra steps, such as personally delivering items or resolving problems quickly, showing genuine care for customer satisfaction. Many customers return to this store for ongoing support, with staff members like Phil and Brian providing consistent assistance over the years. The store’s management, especially Tim, is praised for addressing problems promptly and making the experience stress-free, even when issues arise with deliveries or installation. Customers feel confident in the advice and support they receive, which helps them feel comfortable purchasing pools, hot tubs, and pool supplies. Overall, The Great Escape Schaumburg is known for its knowledgeable staff, outstanding customer service, and willingness to go the extra mile to ensure customer needs are met. This commitment to service makes it a trusted place for pool and hot tub purchases, as well as ongoing support for pool maintenance and repairs.
