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February 2022 by Renee Walker
Jackie N. was absolutely wonderful. She was very knowledgeable about what she was doing and such a pleasure to talk to while she took care of my issue. She really made our experience very pleasant. Thank you Jackie N. for being so courteous.
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November 2021 by Jacqueline N.
This is by far the best place to get any service in forms of any T-Mobile! Friendly attentive staff, makes sure everyone knows exactly what they are getting!
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November 2021 by toni leon
CAMEIN LAST WEEK TO ASK QUESTIONS AND PURCHASE PHONE NOT HELPING ME AVOID THIS LOCATION MANAGER JQUELNE WAS RUDE AND NOT PROFEESINAL ENDED UP VISITING THE STORE ON LOWER LEVEL BY SMOOTHI PLACE N JCPENNNY ANDTHEY HELPED ME WITH MY ISSUE AND FIND PHONE.
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October 2021 by Candice Kolff
So this is a way overdue review for our guy Tylo at the T-Mobile on the upper level of Woodfield Mall in Schaumburg.. Tylo clearly loves his job and he is passionate about helping the people that come into his store get the right product for them AND save them money!. Tylo was so patient with us over our 2 day ordeal of transferring everything from sprint over to t-mobile. He made countless phone calls to ease our way, made us laugh when we were beyond frustrated and made the whole process feel less aggravating considering the rigamarole of the transfer. Our daughter who is on our plan lives in California and he even called THEIR t-mobile to assist in the transition! Tylo was so sweet and patient towards our toddler as well which was a huge bonus for us because he spent quite a bit of time in that store. I would 10/10 recommend Tylo to anyone who asks, he honestly made the transition something we could handle. He was so upfront and honest about literally everything. Thank you again Tylo!!
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October 2021 by Demetris D.
Absolutely horrible service at this location and I will never be stepping foot back there again. Tmobile might of also lost our corporate account with them.
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September 2021 by C C
Absolutely terrible customer service! Avoid this store location at all costs! The young brunette was rude and treated me awful! Depend on your local store as opposed to this joke of a store.
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September 2021 by Lucy Block
I had the best customer service from Tylo at the Woodfield location. He made sure to get me the best product for my needs at a great price. I really appreciated the time he spent working with me. I will definitely go back to work with him in the future for all my family's phone needs. Thank you, Tylo! You are the best.
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September 2021 by Jose Alvarez
I wanted to write a review for a exceptional employee named Nathan R. He did a great job today making sure everyone was safe in the store today. Great job Nathan keep up the great work buddy!
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July 2021 by Mattt K.
I walked into this store today asking for help on my bill. It seemed high to me so why not, right? Jimmy T helped me out greatly by going through my Bill and speaking with customer service at T mobile. He was honest with me and sincerely wanted to help....which took $20 off my monthly bill and credits for future months. Go see Jimmy!!!! The best period! I'm a fan once again of T-Mobile.
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June 2021 by ChateroMex ..
45 min Waiting in line with 4 people ahead of me who have been waiting longer and there's only 2 T-Mobile associates The entire time.
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June 2021 by dimitar georgiev
Great customer service from Tylo and absolute professionalism, strongly recommending his store and business
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June 2021 by Dave Cushwa
Went in there to check if I was on the best plan for my family and Tylo saved me $30. Smart personable guy.
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May 2021 by Britney H.
Went in this weekend to get new iPhones for my family and Jackie was the one who assisted us. She's got to be one of the best and most knowledgeable representative ever!!! She was very understanding and helpful and went above and beyond for us. Would highly recommend and will go in for my next iphone purchase with her!!
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March 2021 by Carlos S.
Came in to T-Mobile to pay my bill was greeted by Eduardo who awesome and a true asset to T-Mobile. Ended up opening a new phone line at no cost other than activation fee. Really a great experience with an employee who took great pride in making sure I was a happy customer. Thank you for taking the time to read my review!
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February 2021 by Annette Lucas
This is the best store I've ever been to at Woodfield Mall all the employees know their stuff!! Everyone in the store was super nice and helpful especially the salesperson that helped me, Jimmy. He gets five stars in my eyes!!
