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June 2024 by Eduardo Sotelo
Rude associates especially Dina.
My girlfriends bracelet is on warranty and the locking clip had a spring break. We went to see if they could repair it but Dina kept arguing & tried fixing it herself (she wasn’t successful). We left without her offering it to be taken for repair as the warranty claims. After the bad experience decided to go online for help and they said this should be replaced with a new bracelet because of warranty and it being less than 4 months since purchased.
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May 2024 by Dana Mukahal
The girl Who works there doesn't know how to sell and they will make you feel stupid if you ask them to give you a different size she gets mad. They need to work on customer service. Really bad location and services I will never come back again.
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February 2024 by MaquiaAnimeFanGirlPup
Came yesterday to buy myself a bracelet, but instead I bought a necklace and I absolutely LOVE IT!Molly is GREAT HELP!I thank her for helping me always, even my my loves my necklace, will always shop here. I don't understand the bad stars, I'm sorry for those, who have had not a good experience but, I'm glad that I always have a good one!Thank you Molly!
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February 2024 by Kyial Sydykova
I went to the store with the intention of purchasing smth, but once I entered the store none of the 2 ladies who were supposed to be helping customers even greeted me, but looked at me up and down, until I asked for assistance. When I asked if the displayed price was before or after the discount, the Ukrainian lady gave me attitude saying "what do you MEAN before or after?" I have never been treated like that before, so I walked out and made a purchase in the jewelry department right next to Swarovski. Will not be going back to that Swarovski location anymore. Bad customer service.
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January 2024 by Luis Torres
Beautiful jewelry and decoration items, plus the customer service is great
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January 2024 by Leo Loschiavo
All the money I spent just to use ones at a wedding and it turned my wrists green. If I could give it 0 starts I would. If there’s anything can do about this a full refund or something someone please let me know.
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December 2023 by Austin Martinez
Fantastic service by Kylie and Stephanie. Came with a online order issue with my significant other and they where able go assist us asap!
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November 2023 by Edson Sanchez
I haven't have time to put a review but I went there last August and the Customer service was amazing. The two Russian Ladies Greek me so nicely and there were so helpful as well ??. I bought Jerry. Thank you so much to those two Russian Ladies you are amazing ??.
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November 2023 by Anastasiia Gogol
Went to this store to buy a gift, ended up buying nothing. Store associate assumed that she can talk to me in Russian just by the way I look. I didn’t like that approach. I am not Russian and don’t speak this language.
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October 2023 by Kristen Szkudlarek
Love this store
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October 2023 by Mark Elliott
Excellent products friendly people.
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June 2023 by Mark Sanchez
Had a truly uncomfortable experience (attempting) to shop at this store. The blonde middle aged female employee there displayed VERY questionable behavior and as a result lost an easy sale. When an employee only follows around (never greeting or asking if she can assist) customers who are POC…the optics are never great. Swarovski, your employees need to do better.
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May 2023 by Mark S.
Had an extremely uncomfortable time trying to shop at this store. The white middle aged blonde saleswoman displayed very questionable behavior and ultimately lost an easy sale. The saleswoman followed us from one display area to another (never greeting us, asking if she could help/assist, or even offering a smile). This happened while she allowed the white customers to browse without any sort of supervision. After reading many other reviews online I can see that there is a track record of shoppers being racially profiled at this store. Swarovski, it's 2023...your employees need to do better.
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February 2023 by Gursimran Sandhu
Went into just browse and ended up buying couple things because associate named Lara working there was warm and so helpful. Customer service was exceptionally good and she was happy to show us everything we asked for was actively helping us to make a decision. She is a star !
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January 2023 by Diana Flores
I just want to say that lila the manager knew how to handle a mistake they made very well very good job lila and thanks for solving the problem
