-
February 2024 by Dharmesh Patel
It was great experience working on our kitchen redesign with their team. Looking forward to continuing working with them.
-
December 2023 by Olivia Silva
Customer service is TERRIBLE. Only the older ladies are so rude. They seem to never want to work. No one greats you nor tries to help. Women eat lunch on their desk and they don’t want to be disturbed yet they seem to be on the clock if they’re at their desk. I had a wonderful experience with the youngest girl working there. She was soo helpful and for some reason the only one to ever seem to be working and willing to help. I would recommend her and that’s about it.
-
December 2023 by Daisy Happy
Extremely disappointed. Customer service experience was terrible. I wanted to obtain a quote for bathroom fixtures/shower/bathtub/faucets and place an order right away. This one unhappy lady put the quote together, no further explanation for all the lines included in the quote of $2400. For $$$ I expect a little more. I took my business else where.
-
September 2023 by Jeeptek1
My wife and I stopped in the Schaumburg location this morning around 10:30am. We are beginning a major kitchen remodel. We walked around the store ( both of us dressed decent ) for about 25 minutes looking at the displays. I saw at least 3 sales people one of which was talking to clients seated at her desk. No one welcomed us or even acknowledged us, in fact one women looked at me and than looked down at her desk like she was trying to avoid eye contact. The older women seemed to be doing paper work and never looked up as I walked past two feet away from her. We left and an hour later scheduled a in home consultation with another company. I guess they have all the customers they need. I can't help but wonder what the owners of this firm do as far as training a sales staff on the basics. There was no way we would get involved with a company that won't give you the time of day even before a sale.
-
September 2023 by Steven McHugh
Linda and Tim are the BEST in the business and we recommend this company and the storeroom viewing area for selections to looking to update their home!!!! Very family friendly as well!!
-
July 2023 by JTV REVIEWS
I was send her by my contractor to purchase windows for my home. I asked to speak with Linda. I was informed that she was occupied and would be with me soon. I saw linda and she had two men at her desk. I waited over 20 minutes and she was still occupied. That would have been fine if she was conducting business but I could hear their entire conversation and it was about personal matters, their traffic tickets, etc.This was completely unprofessional to leave a client waiting so that she could socialize. I refuse to give my business to any company who treats their customers this way. I left and will take my money elsewhere.
-
March 2023 by Jasmina Savic
For the store like this, employees should be more kinder. When you enter in the store, there is no one to say HI or even to ask you -do you need help... while they playing Solitare on their computer and not paying attention on the potential customers.
-
February 2023 by Alexander Sardak
Joanna was great help with our remodeling project of powder room, bathroom, master bathroom and kitchen. Her outstanding taste and advice helped to make our home a very special place. Prices were very reasonable and always cheaper then on Amazon. Thank you Studio 41 and a very special Thank you Joanna.
-
February 2023 by Michelle Worley
I’m so glad I went to this store and met Lauren S.! She was with kind, patient, and impressively knowledgeable through every step of the process from design through to implementation. She helped me through design (which I’m not good at), answered ALL my questions, tracked my orders to make sure I got everything in, swap things for my when I changed my mind, and even answered technical installation questions at the end. She knows her stuff and it shows! She made me feel like her only customer, remembering me and my order across the several months of our project. Thank you Lauren for being the only easy and fun part of this project!
-
January 2023 by Chet Kukuk
As a contractor, this place has very nice employees but their products are mostly extremely over priced garbage.Tub spouts with fixed escutcheons so the female end needs to literally be roughed in perfectly.Tile that is as bend as a 2x4 from home depotHands down the most garbage can cabinets i have ever installed. Bent stiles, racked doors. Drawers that needed to be completely re mounted in order to align. Not to mention they all had so much damage it was almost comical.I don't think I will ever install their products again after saying this 4 clients in a row
-
January 2023 by Michelle McCarthy
I’m so glad I went to this store and met Lauren S.! She was with kind, patient, and impressively knowledgeable through every step of the process from design through to implementation. She helped me through design (which I’m not good at), answered ALL my questions, tracked my orders to make sure I got everything in, swap things for my when I changed my mind, and even answered technical installation questions at the end. She knows her stuff and it shows! She made me feel like her only customer, remembering me and my order across the several months of our project. Thank you Lauren for being the only easy and fun part of this project!
-
January 2023 by Michelle w.
I'm so glad I went to this store and met Lauren S.! She was with kind, patient, and impressively knowledgeable through every step of the process from design through to implementation. She helped me through design (which I'm not good at), answered ALL my questions, tracked my orders to make sure I got everything in, swap things for my when I changed my mind, and even answered technical installation questions at the end. She knows her stuff and it shows! She made me feel like her only customer, remembering me and my order across the several months of our project. Thank you Lauren for being the only easy and fun part of this project!
-
December 2022 by N Keating
We contracted with an installer for a somewhat large main bathroom renovation with two rooms. The installer referred us to Lauren at Studio41. Lauren and Studio41 did a fabulous job, offering design recommendations, quality products they represent (plumbing and tub plus cabinetry). Lauren was patient, knowledgeable and provided the highest level of service and expertise we have ever experienced! We really believe she was instrumental in keeping the work on track (made the contractor look good too)! Can't thank Lauren enough; we'll surely reach out to her for future remodeling projects!
-
November 2022 by Expo Box
Great place to shop for all sorts of home remodeling improvement items. But need to have your contractor
-
September 2022 by Saima N.
Sara, I understand about your concerns for safety regulations, however my complaint is about lack of communication from your team and their lack of ownership for their mistakes and most importantly their dealing with their customers. We ordered two really expensive sinks and hardware from your store about 6 months ago. We spoke with Aga last week and was told the sinks will be shipped this week to her office in Schaumburg. We asked her to please call us once she has received the shipment. We never got a single call from her. We had our contractors lined up for installation. So, when we did not get the call, my husband called again and he was told by the site manager that it was already shipped but now they don't have anyone to upload the product because the warehouse staff is off for the next two days. We told the office manager that if only they had call us when the material was shipped especially when we asked them couple of times we will not be in this mess. As a customer, I would have been satisfied if her attitude was a little better but her total disregard and utter disrespect to her client is why I am writing this lengthy comment. Through this experience we have noticed that it is not just the salesperson but the site manager too, who has no consideration for their client's satisfaction. I will never do business with them, not that they care.
