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“I have been using this office for years. The best low prices. Parcels are delivered very quickly and the service is very nice. I highly recommend it ?⭐️⭐️⭐️⭐️⭐️”
“We needed some equipment to be picked up, packed and shipped to our main office out of state. Prime Pack and Ship really came through and did an expert job for us, highly recommend them!”
“I just dropped off a package at the end of the day which I know I should never do. The gentleman working there was very polite and professional even though I kept him a few minutes late.”
“I was at store 3611 and worked with Roberto. From the start I found him courteous and personable. I had many questions and he patiently answered and showed me examples of what I needed. I was having computer issues in turning pages into PDF, he was very knowledgeable and walked me through what I should do. As he was putting the pages together he actually called me to make sure I would be ok if the pages had a white border and if he could shrink a page by 2% so it would fit. Needless to say, I love the end product and am extremely happy with the dedication Roberto exhibited.”
“I was at store 3611 and worked with Roberto. From the start I found him courteous and personable. I had many questions and he patiently answered and showed me examples of what I needed. I was having computer issues in turning pages into PDF, he was very knowledgeable and walked me through what I should do. As he was putting the pages together he actually called me to make sure I would be ok if the pages had a white border and if he could shrink a page by 2% so it would fit. Needless to say, I love the end product and am extremely happy with the dedication Roberto exhibited.”
“Wow what an amazing awesome wonderful experience I had dropping off a package at the FedEx Office located at 2513 W Schaumburg Rd. I was met by the nicest kindest man and his name was Brent. Brent was able to direct me to where I needed to bring the package I had for him to tape up and put the label on.
He noticed a slight damp spot on one of the corners of the box and asked me if there was going to be any issue with shipping it. I just thought that was a keen observation and a very gentle way of asking if I was sure the package was ready. I assured him it was fine.
And handed me the receipts for me to track the package to make sure it got to where it needed to go.
It's not often you meet an employee who is genuinely kind and puts the customer needs before his own !
Thank You Brent !
Your customer service was great !
Earl”
“I was very stressed by the process of moving a lot of my personal belonging from my parents’ house in the US to Poland. I decided to entrust my precious cargo (a lifetime of books, keepsakes and other souvenirs) with Polamer as it is a reputable company that has been recommended by several people I know. I liked that their website lets customers estimate the fees and gives clear instructions on what to expect. I packed 7 heavy boxes and dropped them at their Schaumburg office on September 14. The ladies were extremely helpful and efficient: showed me a cart I could use to bring the boxes from the car, advised on hacks to streamline the customs process, secured my boxes and answered all my newbie questions. All in all, I was done in less than 25 minutes. I was advised that my items would be delivered in 4 to 6 weeks but realistically, I expected 8-10 weeks. I periodically tracked my boxes online and then I received a text message from the courier company stating that my shipment will be delivered that day. Turns out that 5 weeks, day for day (on October 19), I was taking delivery of my 7 boxes. Everything arrived in good condition and I had no additional fees or taxes to pay on delivery. I was very, very happy! I won’t finish this review stating that I will use them again… I am currently in the process of packing another 6-7 boxes to ship by Polamer, hoping to receive them by year’s end.”
“I had a special printing need and visited the store and was greeted warmly by Roberto. I had a file with special specifications from my daughter who is getting married soon, and Roberto was patient and thorough and gave me samples to bring back to her, which I subsequently ordered because of his great service. I will gladly return to the store for any future needs because Roberto’s great service!”
“Vic was very helpful and informative. He was all alone yet was able to help three people at the same time. I hope he at least gets paid $45 an hour. He was very genuine and had great customer service. He went above and beyond too, because he repackaged by item into a less awkward shape and reminded me of my discount through my employer. What a guy! If only the world had more Vics, we'd have no more "Karens".”
“Lovely staff always. I accidentally dropped off a package in the 24hr drop box with the wrong label on it. Oh no! I came in when the post office opened to hopefully correct my error. The staff member (I forgot her name) was kind enough to go through all the packages to find mine. There were a lot... I had shipped four separate items, and she got them all for me. I found the one with the wrong label, and was able to put the correct label on it. Then shipped it off! This was totally my mistake. So I greatly appreciate all the help I received. Thank you!”
“Gopi my experience here at UPS store with this gentleman was bar none the best he was super helpful and very professional. This is a keeper. Just want to let you guys know great worker. I will tell all my friends about the help I got here today”
“People are always friendly here. Service can slow in the morning as they only have one person at the counter through the rush. Randall is great and makes an effort to great regulars by name.”
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“We love our customs manager, Mark! He is extremely knowledgeable, fast, and kind. Mark is always there to guide you through the process, making everything so much easier. His expertise and friendly approach truly set him apart.
I’ve never encountered a delay with my custom arrangements; they handle everything promptly, often the same day my shipment arrives. We are committed to working with Service Shipping for all my customs needs as long as in business. I highly recommend them!”