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March 2024 by Jinah Ramos
Saw a woman use the wand of one of the tester lipglosses on her lips, told a emplyee about it and they took it off the shelf. Turns out it was the store manager who had used the lipgloss and she put it back on the shelf. Totally disgusting.
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March 2024 by Hee Jin Park
Stock your inventory!
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March 2024 by Catherine Pierri
Fatima was very nice. She greeted me right away. She’s very helpful and positive! I love her!
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February 2024 by Charla Ryan
VERY UNPROFESSIONAL.Called and communicated with TWO team members about picking up an item at this location.Drive 2 hours to grab said item that was put aside for us. Show up and it’s apparently NOWHERE to be found. Who wants to waste time like this???
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February 2024 by Michele Cave
I love the staff and the vibe of this location, but it’s very busy and too many kids playing with products. They take away from the shopping experience for paying customers.
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February 2024 by flyingelmobunnycat
This is the worst sephora you could come to. The music is loud, the store has too many strong smells when you walk in and it smacks you in the face. Its always dirty and the workers are always standing around talking to each other not checking on customers. Had someone show me where something was by interrupting their conversation and the pointed to it and ran back to talk to their coworker about non-work related topics. Didn’t even have time to ask their opinion on the product they showed me to.
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February 2024 by Abigail Friedman
Had an amazing beauty lesson. My stylist was Hannah, and she did in awesome job showing me how to do some of the things I wasn't so good at ?, thank you. She listened to my needs and concerns and customized my lesson by it. Overall a great experience and would definitely come again.
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January 2024 by Althea Smith
Used to love this location. Came to woodfield specifically to get color matched. It was a little after 10am on a Thursday. Not a single associate greeted or acknowledged me. I wasn’t helped. They weren’t busy. I used to work retail. IN THIS MALL! Greeting a customer is one of the most important steps. You suck, Sephora.
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January 2024 by kathyylim
The cashier today was extremely rude slamming our bag after we asked for samples when we were done with our purchase. Disappointing. It's not like these samples are coming out of her salary so not exactly sure what is with the attitude. I certainly spend enough money here to not support this ridiculous behavior. Hope someone actually from sephora reads this.
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December 2023 by Natalia Bork
Usually I really enjoy this Sephora because the employees have always been super friendly and talkative to me and not in a condescending way like it’s actually genuine but today the moment me and my partner walked in he was instantly hit on by an older employee with lumpy lip filler about his hair and she kept looking back at us and giggling after the fact. Just kinda odd and was off putting. I thought maybe I’m over thinking it and got the wrong impression but the way it all happened gave my partner the same feeling. Otherwise a really nice store and everyone else was kind and helpful.
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December 2023 by Nabila
I've been an avid Sephora shopper since 2015 and this particular location has been a frequent visit for me for years. I think I'm officially done with Sephora however. Generally speaking, their rewards and bday gifts have gotten pathetic recently. I remember before I would trade my points in for actual makeup samples including half/full tubes of mascara, mini lipsticks (not just the samples you get, but legit mini lipsticks), etc. Now their reward gifts are skincare or hair related items. I don't want to redeem 500 points for a conditioner. Maybe that's just me, but I used to love exploring new makeup brands via my rewards points.Now onto this location in particular. Staff here is very hit or miss, mostly miss. Kind of rude, not very personable, and honestly, not very knowledgeable about the products either. I get there's lots of different brands but at least be well versed on the popular/best sellers. This location is also super dirty/messy. Makeup displays should look pretty and fancy, not so much when there is caked on foundation and concealer everywhere, missing samples, broken displays, etc. It looks forgotten and neglected. And I've noticed particular displays here that have looked like this for months (example - the Huda Beauty display). I love Huda Beauty, but the display here looks like it hasn't been cleaned in weeks, I don't want to touch anything and get foundation all over my fingers. This location is also out of a lot of items usually, including their rewards gifts and bday gifts. It's annoying.Overall, planning to spend my remaining Sephora rewards and start purchasing directly from the beauty lines I like. But avoid this particular location if you can, it's just messy and gross in here.
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November 2023 by Julie
Karina was super helpful. She did an amazing job finding a foundation match for my daughter and helping her get the right products for her eyebrows.
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October 2023 by Veronica Ramirez
I was nervous about going into a beauty store, but as soon as I came in. Fatima was so nice and answered all of my questions and led me to products that would work for my skin! I don’t know much about makeup and wanted to give it a try! She made me feel so comfortable and I will visit this location again!
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October 2023 by Lori Abazi
Fatima was absolutely amazing!! If it wasn’t for her and a wonderful women from Romania (I forgot her name) I would have never given a five star! Nobody else approached me except for her and she helped me with such kindness! The manager was already updated on feedback about her employees! ASK FOR FOR Fatima she is a blessing.
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October 2023 by Lanette Bauer
I want to preface this with, I’ve been to other Sephoras and they’ve been fantastic. Great customer and eye makeup service. This Sephora was horrible.I went this past February to get my eye makeup done. I showed her a picture of what I wanted and she said she could do it, only to find out an hour later that she couldn’t. I even spoke with the store manager asking if I showed the person doing my eyes a picture, can they do the job, and she said yes. I was so disappointed and upset as I had an event to go to later. It was such a waste of time. I felt horrible when I left and won’t ever go back to that store. I have a picture because I had to show a family member the result but it just feels weird posting it.