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October 2024 by Ashley Ellison
I purchased three items here. I love this place and the customer service. they treated me and my boyfriend like family. if you want to purchase any jewelry please come to Rodger’s and holland in woodfield mall
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September 2024 by Arlene Petersen
I only own 2 pieces of jewelry from Rogers and Holland, and will never buy from them again. Mind you, I bought at the Dundee location about 23 years ago but that location went out of business (mall closed) and now I have to travel to Woodfield for regular cleaning and checks. EVERYTIME I GO IN THEY MAKE ME FEEL LIKE "I" AM SCAMMING THEM! Why? because my paperwork "scan code" says "unknown" and they doubt I purchased it at their store. Why is there no scan code? Because 23 years ago there was no such thing as a scan code! They can NEVER find me in their system. Why? BECAUSE THEY CHANGED COMPUTER SYSTEMS A COUPLE TIMES SINCE I ORIGINALLY PURCHASED! Apparently their original data did not carry over. (another clerk told me - "oh, you aren't the only one that was lost in the system transfer")And so a few days ago, an older man greeted me and we went through the SAME THING AGAIN with him asking me for a burden of proof, saying that "LEGALLY" they can't keep records for more then 10 years - and he continued by saying - no business can keep records for more then 10 years. I AM IN THAT STORE EVERY SIX MONTHS FOR A CLEANING AND CHECK! I SHOULD BE IN YOUR SYSTEM! AND I SHOWED HIM THE PAPERWORK FROM THE LAST 4 CLEANINGS AND A REPAIR. HE DIDN'T CARE. ACTED SMUG, AS IF I AM TRYING TO SCAM THIS STORE? I am so tired of being treated this way over and over again. I have decided it's not even worth it for me to go back for a cleaning and check anymore because each time I leave feeling disrespected and shamed as if I have done something wrong. I will NEVER buy nor recommend Rogers and Hollands!
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September 2024 by V Siri
Bushra is absolutely wonderful and always makes our experiences at Rogers and Hollands beautiful. We love her! Thank you Bushra!!
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August 2024 by Brian Renken
Sales person Rae was extremely helpful in guiding us to a product that fit our vision. Very happy with the service, speed, and price that was finally agreed to. Professional people who know their trade.
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August 2024 by Patrick McCarthy
Worked to find the best diamond for us.
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July 2024 by Dan Muscarella
My expectations were surpassed. I appreciate the good service John gave me.
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July 2024 by B S (Bee s)
I went into the Woodfield store yesterday on an extremely busy Sunday. I had purchased a necklace at R & H a while back, and the chain had gotten knotted up. I can’t say enough about a young man named Sergio who took time to help me unknot it. It was not an easy job. He was patient and courteous and determined! We don’t hear enough about young people who ARE hard working and polite. He is one of them. Thanks, Sergio, for your help.
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June 2024 by Aquasira
My fiancee had really enjoyed his experience with Rogers & Holland at the HIP mall near Rosemont. The selection here in Woodfield was greater and had some items not available online, one of which I purchased this weekend for him. Bushra was really kind and provided excellent service as my Fiancee picked out his engagement ring as a masculine version of my feminine solitaire. Really elegant craftsmanship at a good price when compared to the many jewelers we've been to. Would definitely go again and highly recommend for others. Also great jewelry insurance too ?
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June 2024 by Eden Danan
I have a very pleasant experience, Rae the sales person was very professional with great people skills, excellent customer service.
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June 2024 by peter stangierski
Absolutely perfect service
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May 2024 by Chris Scarpaci
I have been going to Rogers and Holland‘s for a few years now because of John always being so helpful.. we have purchased wedding rings and bands there, but at the most recent visit, I had broken an heirloom double Lindy star diamond ring. Some may think it’s old-fashioned but it meant everything to me ..two other jewelers would not touch it but John and Lynn knew it was worth it to fix and guaranteed me it would come out just like new, which it did. Thank you thank you Lynn.!!
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May 2024 by сергей ильченко
very terrible service and the jeweler's hands grow from the wrong place. I bought a ring on 03/25, it was necessary to make a size 13.5, they said that it would take 2-3 days. went to the store 5 times to pick up the ring!!! 1 time they came and found a ring in which the diamond is missing. apologized, took it back. they said to come in 1 day, came on Sunday, they said it's not ready yet, I'm waiting for the diamonds to insert because when they increased the size, the diamonds popped. 3 times I came, they gave me the ring, I signed the documents about accepting the blades, the ring fell into the box, and a diamond fell out. they apologize again and say that everything will be fixed and the diamond will be replaced, and the jeweler will make larger rings so that the diamonds do not fall out in the future. they said to come in a day. came a day later, sorry again, they don't have time to do it!!! I came a week later for the ring, it was terrible, it would be better if they didn't do it at all, I came the last time on 05/01, the ring was returned to me, I have no words to describe how terrible it was, to which the manager said, what did you want, no one will do it better for us.... I do not recommend this store
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May 2024 by Ember Hall
Awesome deals
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May 2024 by Greg P
Very nice selection of jewelry. The staff are helpful as well.
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March 2024 by Danny Fuentes
I purchased' a hamilton dune watch' I can say it was a huge discount' for it and the people that helped me it was so nice and patience to do business with me So definitely I recommend this place...
