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May 2024 by Gianna Catuara
I genuinely believe the rudest people in the area work here. All the workers seem to talk bad about every customer and act so annoyed when they have to ring you up. The amount of times I have heard them talking bad about me and others everytime I went in is insane…
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January 2024 by Jackie Marino
i have been going here for years and i’m a loyal customer the staff is always so rude and look like they hate their life. I feel like I offend them any time I ask for a fitting room
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January 2024 by Haley Alvarez
Super helpful team of people working at this location !! They are more than enthusiastic and willing to help me with online ordering and grabbing other sizes !!The management team is super informative of deals and store policies as well !!I love shopping at this location :)
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January 2024 by Molly Chesnut
Super disappointing experience this morning at the PacSun at Woodfield Mall. Many items of clothing falsely advertised at significantly lower prices than we were charged. The teenage girls running the store were semi-apologetic but also lethargic in explaining that the store makes them advertise that way. Also, they were out of bags and our kids left very upset. If this is how the store chooses to operate and what they deem as acceptable customer service, we will not be back.
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November 2023 by faunacrossing
I usually wouldn’t review a retail store but I’m genuinely in disbelief at how mean-spirited the workers here are. One girl was very nasty and foul and yelled at us for just walking around and looking at stuff…
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August 2023 by Lindsey Gomez
i went yesterday and 2 white girls and one tall white boy were mocking me and my mexican boyfriend because of his accent when he was trying to ask for a fitting room.
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May 2023 by alethea franklin
Customer service is horrible! No one spoke nor asked if help was needed. Staff stood behind register talking to random people or maybe employees. When I asked a staff about a specific item she seem annoyed when answering the questions. She gave a short answer then turned her head and continued her conversation.
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February 2023 by Lucero Alanis
When I called to check on my online order (the tracking # indicated it was delivered days ago at the store but never notified to pick it up) i was told they couldn’t find the order, then they said I can’t pick up online orders in store, even though that was an option given. Anyways when I checked online for the store hours before picking up my online order it said they close at 9pm. When I arrived they closed 1 hour before 9pm
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February 2022 by H R.
Very dirty, dusty. Would not recommend. No sales help, no one helps. Place is a mess.
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December 2021 by Ari Per
huge attitudes and horrible customer service
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December 2021 by Catalina N.
I will go home next week to our house to stay there for three days. I live in an apartment far from our house because of my work. I haven't been home for over a year so I went to this place to buy souvenirs for my brother and father. I bought a souvenir last week for my mom and sister. I bought them a dress and shoes and now I want to buy souvenirs for my brother and father. All of the clothes, jackets and pants have a high quality fabric. I bought a jacket for my father. He likes any kind of jacket. The jacket is thick and soft. I also bought him a polo shirt and shorts. For my brother I bought him a 3 piece t-shirt and a one piece cap. I'm sure if I give them what I bought they will surely like them. It will also fit them.
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July 2021 by Cassidy A.
Girl who claimed she was the "assistant manager" and a tall, lanky blonde girl were extremely rude. They did not assist us with a very simple task of exchanging an item. We bought a shirt, brought it home and realized there was a stain on it. We brought it back simply to exchange it for the exact same item and were told we HAD TO PAY additional money to exchange for the same shirt when it was 100% the store's issue. When I asked for a manager as they refused to help and the brown haired girl in hat who claimed she was assistant manager advised she did not have to give me her name after I repeatedly asked her and the thin blonde. The blonde advised she was not a manager and didn't have to give any info on the other girl either. They were both reported to guest services and I will continue to follow up with this store if action is not taken. I will NEVER shop at PacSun again.
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May 2021 by Jody Heppler
Excellent quality
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March 2021 by Nicola D.
The staff were all wearing masks which I appreciated. I had an employee be extremely rude to me hard to exactly describe since she was wearing a mask but she was blonde and quite thin. I believe her name was Brittany when I asked for her name but I'm not sure. she was talking to another girl and ignored me when I asked for assistance. Then when I finally got her attention she rolled her eyes and spoke to me in a very rude tone. I've asked friends and said they've had a similar experience with a worker. Maybe ensure your employees are polite to your customers and or fire them if it's a regular occurrence. I will also be making a formal complaint and calling. As this has happened to me on more than one occasion now and the same people.
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February 2021 by Nancy P
I’ve gone to this exact same store and location multiples times. Every time I go, there is always a blonde girl that NEVER wears her mask right. All of her coworkers wear it correctly BUT her. We are literally in the middle of a pandemic and she has the audacity to not wear it correctly. Aside from that, she doesn’t banter and can be rude when interacting with customers. I hope that someone talks to her because I know for a fact that I’m not the only one that has noticed it.
