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March 2024 by Naveen Khanna
Great and very helpful staff.
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March 2024 by George Maldonado
Communication could be better
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March 2024 by Peter Beslic
Always a good, quick experience whenever I come for a service update. Friendly folks
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March 2024 by Veronica Bella
Thank you Leo for your helping me find a car. Before I brought my car it went thru inspection and was given new back brakes and a cleanse. Sale man was not pushy about buying it or refinancing. He show me carfax and let me run the car thru highway!
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March 2024 by Elian Caban
Friendly timely service. I am very pleased with the service.
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December 2023 by Jennifer Martorelli
My husband and I had an amazing experience with Napleton Mazda. We are repeat customers of this business, and they never disappoint. Their customer service is top notch, and we have recommended them to all our friends and family. We worked with Patrick Swislocki, and he is absolutely phenomenal! He made the car buying experience quick and seamless. He was knowledgeable and extremely helpful from the beginning!Tom, was also so friendly and made the final steps smooth, while also educating us on more of what Mazda offers. We appreciated his kindness!Steve Napleton came out to introduce himself and was so personable. We loved being able to connect with him and have him understand all of what we were looking for with our new Mazda. He almost had me want to get two new cars that day! Steve made the car buying experience extremely personable.We will continue to refer everyone here. Trust me, they will not disappoint and you will be glad you choose to buy your car here!
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December 2023 by Dillon “LebeardedGinger” Halford
The employees are very nice, knowledgeable, the store is very clean, well maintained, and they apparently know what they're doing. However, the family that own this group are never to be trusting. They're greed in that family shines through. The own many dealership not just their one's with their name on it.
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December 2023 by Albert
Yesterday I was really put off by policies in in place by the Autobarn Mazda in Evanston. The staff was not rude but when I attempted to order a Miata from them I was told it be 2,000 dollars to do so. They claim customers refused to close the deal when the car arrived at the dealership. They claim that they lost money on the cars rejected by the customers. Hard to believe because Miata’s doesn’t sit on showroom floor for very long. They exceptionally well designed. I was at Woodfield Mall called Napleton Mazda and was able to put 500 dollars down to order a Miata Club. The people that work there are professional, competent, and respectful. I am 71 years old and these young people are great. I can’t wait to get my new car next summer. I have a beautiful CX30 that is a 2022 with 11,000 miles on it . Its that I have always wanted a sports car. Thank you for all that you do .
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November 2023 by Joanna Kus
Fantastic customer service. I worked with Patrick Swislocki. I expected a long and hard negotiating process,, but the first offer he put down on the car I wanted was already more than fair, and there was no pushiness or fuss when I declined extra options. He made the process as painless as possible. I highly appreciate an honest and straightforward buying process—this is how car buying should be. Thank you, Patrick!
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November 2023 by Madeleine Yehia
I had an outstanding experience leasing my car from this dealership, thanks to the exceptional service provided by Mr Tom Schmidt. Not only did he secure the best deal possible for me, but he also went above and beyond by staying after hours to make sure everything worked seamlessly. Additionally, he took the time to help me navigate and obtain the right car insurance. His dedication and commitment to customer satisfaction truly set this dealership apart. I highly recommend Mr Tom Schmidt and this dealership for their outstanding service and commitment to customer satisfaction.
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October 2023 by Yanira Medina
This dealership was great! Patrick S. did an excellent job helping me purchase my vehicle. He was very knowledgeable, friendly and made sure the car buying experience went smoothly. I highly recommend this dealership, especially Patrick, when thinking about your next vehicle purchase.
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September 2023 by Karen Chen
We bought our second Mazda here today. Chris Gillespie helped us with everything, he is very knowledgeable and clear and helpful. It is a great experience coming and buying a car in this Mazda dealership! Thanks!
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September 2023 by Orawan Saengsuriya
I just bought a car from this dealer today from Jose and Tom Schmidt to help us with finance went smoothly. We had a great experience and highly recommend.
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September 2023 by Monica Perez
I had an issue with resetting my service light for a couple of days, I called after service hours and a salesman(don’t know his name) was very polite and helped answering all my questions. He said to come in first thing the next morning and they would help, they sure did. Steve in service helped me out as soon as I pulled in and resolved my problem in a matter of minutes! I will definitely be scheduling again with them for service!!
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August 2023 by Mary Sneed
Purchasing a car at Schaumburg Mazda was quick, easy and fair. Christian Gillespie was our sales associate. He was professional, helpful and answered our questions in a timely fashion. We look forward to driving our new car soon.
