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August 2024 by Eleonora Azamatova
the service is very terrible, women from Ukraine work, they treat all customers with condemnation and are very arrogant. I do not advise you to enter this store!!!
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July 2024 by Chinmay Keskar
Third class store. I brought brand new Michael Kors (MK) smart watch and went to this store to get links removed. Although they could do it, they sent me to another shop - Gold Creations (GC) and told me to tell that i was sent by Michael Kors. They didn't tell me that another shop will charge me for it.
I went to Gold Creations and they removed 2 links for me and to my surprise, asked to pay me $20. I had already told them I was sent by Michael Kors. Then they took $3 off and charged $17.
This is ridiculous. MK should resize for free, especially on a brand new watch. And when sending me to new shop, they should have explicitly told me that GC would charge for it.
I went back to MK and told the lady but she said we can't do anything. On top, she said, "we can not shorten smart watches, only regular analog watches". I was surprised even more because my smartwatch's belt was metallic and thus exactly same as analog metal belt watch. This tells me that she also lied to me in the first place that MK store could not resize (remove links).
This is super ridiculous. MK Store Woodfield mall lady is
1. Lier
2. Hid the truth from me.
Never go to this store.
I expect MK to step in and give me $17 back.
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January 2024 by Alison Delreal
Terrible. Just terrible! Bad service,rude employees, rude manager, and when I tried to ask for help from the employee,she just ignored me! I have no clue why. Bad place overall. Wouldn't come again.
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January 2024 by •Olivia Smith•
Terrible. Just terrible! Bad service,rude employees, rude manager, and when I tried to ask for help from the employee,she just ignored me! I have no clue why. Bad place overall. Wouldn't come again.
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December 2023 by IRENE’S GMAIL
10 STARSFirst time going into this location. I had talked to Brian/Bryan to put something on hold and he delivered. He gave an outstanding service! He made sure I had everything I needed. I told him that the bag is for my niece birthday..let’s just say he knew his assignment. he delivered! ? He boxed and wrapped my niece’s bag and even sprayed perfume on it. You Rock! Give him a raise manager.
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December 2023 by Alison Del
Terrible. Just terrible! Bad service,rude employees, rude manager, and when I tried to ask for help from the employee,she just ignored me! I have no clue why. Bad place overall. Wouldn't come again.
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November 2023 by Dimple S.
I love these bags!The people here are very helpful, especially the manager Assel.My sisters and her co-workers also love Michael Kors bags.The bags are worth the price you pay for.
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November 2023 by Begimai Bekzhan
ABSOLUTELY LOVED MY VERY FIRST EXPERIENCE SHOPPING IN PERSON AT MICHAEL KORS IN WOODFIELD, Schaumburg! ASSEL approached me, asked me a few questions and BANG - she heard what I was saying /needed and presented me with items that fit my desires. I loved her service and dedication to helping me find my "dream bag"! THANK YOU ASSEL!!!!!!!
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November 2023 by R williams
I love the deals and all the staff. No one is ever rude or ignore you. I always walk out with a bag and a smile
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November 2023 by Bethzy Ortega
Really rude staff. Never coming back
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November 2023 by Jennifer H. Tran
First off, I rarely review store experiences because I know they are often unique to everyone but this one particular experience just rubbed me entirely the wrong way that I feel I needed to put it out there ---and perhaps inform the store manager was well. It was one of those cliche experiences like the kind you've seen in a show or movie where the sales associate made the main character feels unwelcome, and passive-aggressively snubbed and judged.Now I know MK is somewhat of a premium brand but mind you, it's not a LV or Chanel store but just because I don't dress to the nines on Friday night to the mall, does not mean 1) I'm not a customer or 2) cannot afford your goods. Remember what our mamas always say "don't judge a book by its cover". Regardless of what you look like I believe anyone who walks through the glass doors is a customer and should be respected.Anyways, I came through this location, just to browse. A tall, long, straight dark hair Asian gal associate with her translucent leggings and short leather skirt came up to ask if I needed any help. I said "no, I'm just browsing". Which I have to make another point -- yes, your store is perfect and every purse on display is perfect wrapped and displayed but it sure doesn't look inviting to touch and feel.I'm a touch & feel kinda gal, so I started to check out some of the body bags. That Asian associate came over to me immediately and asked if I wanted to try it on. I thought, okay, sure ... it's nice of her as she undid the strap and let me try that purse in silver and gold hardware. I thanked her and put the items back afterwards. She then proceeded to tell me the price -- I didn't ask for the price. Interesting.Next, I saw the black Hamilton Legacy Large Satchel. Now this is where things got interesting. I was captivated by the look of the chain and lock decor on the front of the bag. I'm in marketing so I do like to appreciate details. I was looking through the compartments when all of a sudden the associate stated to me "that purse is $500". WOW, thanks. I can read the price myself but OK.I brushed that feeling off -- the kind where my gut tells me she doesn't want me in the store and asked the associate, "Do these chain and lock come off?" It was then further amplified when her tone changed as she curtly replied as she had to stop mid-conversation with another coworker "Yea you can take them off" and she turned back to her conversation. Okay... wow I'm so sorry to interrupt your job.So I proceeded to try to tinker the chain to see how it worked. I was able to undo the horizontal flaps, but I could not figure out how to get the lock to come off, but I could feel with my fingers there was an inner compartment behind the lock and that I was really curious about. But I didn't want to blindly tug at something and break it, so I asked/hinted again "so exactly how do you remove this lock?" Hint, can you come over and show me, please? Without batting an eye (but I can feel the rolling eyes behind her head instinctively through her tone) the same SA (sales associate) replied 10feet from me but still un-moving: "oh you just twist it".I tried to twist it, I slightly it tug it, the lock didn't come off. OK, I'm not a rocket scientist but I'm gonna be classy enough to ask when I need a little help. I figure 3rd times a charm so let's test this. Let's try to see if she would be helpful. I asked this time with a lot more clarity "can you show me how to undo this lock?" The SA walked over and snippily as she touched the lock, readjusted the bag back on the display almost like signaling me to stop touching it, "it can come off, but we don't do it here so yeah" and walked back across the room back to her colleague.Needless to say -- and I had a lot to say in that moment but decided the pen is mightier than the sword-- I walked right out of that store saying "thannnnnnnkss" :
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October 2023 by Jennifer T.
First off, I rarely review store experiences because I know they are often unique to everyone but this one particular experience just rubbed me entirely the wrong way that I feel I needed to put it out there ---and perhaps inform the store manager was well. It was one of those cliche experiences like the kind you've seen in a show or movie where the sales associate made the main character feels unwelcome, and passive-aggressively snubbed and judged. Now I know MK is somewhat of a premium brand but mind you, it's not a LV or Chanel store but just because I don't dress to the nines on Friday night to the mall, does not mean 1) I'm not a customer or 2) cannot afford your goods. Remember what our mamas always say "don't judge a book by its cover". Regardless of what you look like I believe anyone who walks through the glass doors is a customer and should be respected. Also, it should be noted I was coincidentally wearing an MK purse on this trip albeit an older model from years ago. Anyways, I came through this location, just to browse. My husband wasn't with me (oh, or do I need a man to make me look like I can afford things?) and I was casually looking at a few purses. A tall, long, straight dark hair Asian gal associate with her translucent leggings and short leather skirt came up to ask if I needed any help. I said "no, I'm just browsing". Which I have to make another point -- yes, your store is perfect and every purse on display is perfect wrapped and displayed but it sure doesn't look inviting to touch and feel. I'm a touch & feel kinda gal, so I started to check out some of the body bags, Empire Double Zip Camera bag to be exact. That Asian associate came over to me immediately and asked if I wanted to try it on. I thought, okay, sure ... it's nice of her as she undid the strap and let me try that purse in silver and gold hardware. I thanked her and put the items back afterwards. She then proceeded to tell me the price -- I didn't ask for the price. Interesting. Next, I saw the black Hamilton Legacy Large Satchel. Now this is where things got interesting. I was captivated by the look of the chain and lock decor on the front of the bag which is reminiscent of the Hermes along with side tassel details that reminds me of Chloe bags. Let's just say ... I'm in marketing so I do like to appreciate details. I was looking through the compartments when all of a sudden the associate stated to me "that purse is $500". WOW, thanks. I can read the price myself but OK. I brushed that feeling off -- the kind where my gut tells me she doesn't want me in the store and asked the associate, "Do these chain and lock come off?" It was then further amplified when her tone changed as she curtly replied as she had to stop mid-conversation with another coworker "Yea you can take them off" and she turned back to her conversation. Okay... wow I'm so sorry to interrupt your job. So I proceeded to try to tinker the chain to see how it worked. I was able to undo the horizontal flaps, but I could not figure out how to get the lock to come off, but I could feel with my fingers there was an inner compartment behind the lock and that I was really curious about. Since I'm a touch and feel kind of girl, I find it necessary to fully understand the usage and functionality a product before I invest in it. That sounds fair, right? But I didn't want to blindly tug at something and break it, so I asked/hinted again "so exactly how do you remove this lock?" Hint, can you come over and show me, please? Without batting an eye (but I can feel the rolling eyes behind her head instinctively through her tone) the same SA (sales associate) replied from 10feet from me but still un-moving: "oh you just twist it".I tried to twist it, I slightly tugged it, the lock didn't come off. OK, I'm not a rocket scientist and I'm gonna be classy enough to ask when I need a little help. It was literally an empt
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September 2023 by Harmane Quddus
Extremely rude manager in this store!Hey everyone, just wanted to share my disappointing experience at this location of Michael Kors. Unfortunately, I encountered a very rude manager during my visit. We were surprised at the lack of communication and absolutely no customer service, especially considering the reputation of Michael Kors. We wanted to do a return and while its completely understandable that every location might have limitations when it comes to handling these things, Ryan outright refused to even give a proper explanation and was extremely rude, presumably because he didnt want to go through with the return. Hopefully, the management takes steps to address this issue. We wont be returning to this location. Just wanted to give you all a heads up! ??
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September 2023 by Kanwal Ayub
My husband and I went to MK in Schaumburg today to make a return since the website clearly said we could make the return to this store. At first we were made to wait for a long time since the manager, Ryan Spensley, wasn’t in the store. When he arrived, he kept complaining that we should have just gone to UPS to mail our return or gone to an outlet since the store wasn’t responsible for taking any returns and that he was super-busy. He then outrightly refused to process our return and said “just go to UPS, I have a lot of customers here” very rudely. Ryan is very rude and disrespectful. Clearly MK doesn’t want to keep its loyal customers by hiring such rude managers.
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August 2023 by Olga Afn
Came to store to make return today , and store manager Ryan took my slip and shoes and told me I should go look around , after I said I will not be shopping today , his reply was “ I don’t want you to stay and stare at me.”Absurd , very disappointed
