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January 2024 by jake Maloney
Yami was great every step of the way! Very helpful and made the suit buying process seamless for our family. A+++ Customer service and understanding on her end! Highly recommend Yami and this location! Great people.
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November 2023 by John Gountanis
Awful tuxedos buttons were falling off. Pants were too short sleeves were too long nothing fit out of 11 groomsmen six were bad terrible terrible. Do not recommend this place when I confronted with the manager to tell him my situation, he kicked me out and told me never to return and my picture will be placed on the wall. also, threaten to call the police on me do not go here.
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October 2023 by Patrick R.
I'd like to just applaud the level of service I received today from the gentleman that helped me. I don't know how to spell his name but I believe it was Rash or Ross. He works at the Schaumburg , IL location. I went in for a suit for very last minute day of wedding I was attending. I originally was going to go to the mall but on my way saw a Men's Wearhouse. Knowing that this company is essentially designed for what I was in need of I thought I'd stop by before hitting the mall. I was astonished with how fast this gentleman was able to make me feel comfortable, stylish and confident about being prepared for tonight's event. It's rare to find people in sales sale genuinely care about and listen to the customers needs.I was in and out in an hour tops. I even had time to stop and have lunch before heading back to the hotel.That interaction alone will make me a forever customer of Men's Wearhouse. Please relay my appreciation to Rash ( sorry if I am mispelling ) . He truly made my day
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October 2023 by Chicago Sports Guy Rob
I went here to get fitted for my friend's wedding and to buy a few items. I got exactly what I needed and the associate was very helpful and knowledgeable. The fitting went smooth and quick. I didn't catch her name, but she was also cheerful and pleasant to us. I recommend this place for your suit and tux needs.
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September 2023 by Jeoffrey Anthony Marquez
I went to Arlington Branch and found the shoes that i was looking for but they don’t have new stock of cole haan (other than display) and they called Schaumberg branch and confirmed there was new stock. I drove another 20 mins to get there and when i am about to pay they are giving me display shoes. I have to wait another 7 days to ship at my home place. I should have ordered it online rather than going in-store.
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September 2023 by Scott
I had a great experience purchasing a suit at this location. I was treated very well and received excellent service from my sales associate Zach. I definitely recommend this retailer/location ? ? ?
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September 2023 by Marty
I had an excellent experience working with Irina. I bought a beautiful black suit, belt, and a bottle of Calvin Klein Obsession. Irina answered the phone at 5pm when I was downtown and held 2 suit jackets for me to try at 8pm. I got to the store at 8 and the jackets were there for me to try. She fitted me for the jacket and pants. She helped me find a lovely belt and pressed the suit for me. I was in a time pinch because I had an impromptu interview the next morning. I find Irina to be genuinely interested in helping customers. No hard sell. It was the kind of buying experience I wish I could get all the time. Thank you, again.
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August 2023 by Jana Dorn
Jason Lagunas of Men's Wearhouse, Schaumburg, IL helped my husband find a nice outfit for my husband for my sister's wedding. He was wonderful! Professional, kind, listened well to what we wanted, but wasn't afraid to suggest that we take the color scheme in a different direction, a direction that we ended up loving! Now the reddish-brown Tommy Hilfiger jacket that we bought is my husband's favorite. We love the shirt and tie that Jason helped us pick out, too. We had very little time to shop, and Jason had us in and out of there quickly, but we never felt rushed.
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August 2023 by Darrin Logan (Dblack)
Great customer service! If you go there as for a young lady name ismeta. She was at the door and greeted me, show me the promotions that they had going on that day. Size me up just looking at me. All it was a great experience.
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August 2023 by Rick Goode
I needed two pairs of pants. I went in the salesman Zack was awesome I was able to zip in and zip out within 20 minutes he knew exactly what I wanted founded what I needed. Good value for the money
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August 2023 by Jack Mason
Very helpful and patient staff! I wish I caught her name but the kind woman working there was very patient and helpful since it was my first time renting a suit. Thank you guys so much! :)
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July 2023 by D Barry (Dmvp41)
Went to get a consultation for my wedding.. All around terrible experience. With an appointment, had to wait 20+ minutes before being acknowledged. Was given 3 very similar options in blue with zero input from the "consultant". I'm a little taller and they had no sizes for me to try on for all 3. When none of their limited options fit my need, I was told I was indecisive. I can't stress enough how dumpy the suits looked as well. You couldn't pay me to wear them.Person had very little knowledge of their own inventory as well, and it felt like I was trying to sell them. Also went to the Bloomingdale location with almost the same exact experience. Do yourself a favor and go to a legitimate business. There's others close by that treat you with respect, larger inventory that you can try on, and staff that actually consult you as soon as you get in the door. Same day, no appointment was able to get a tux for myself and my ENTIRE wedding party within an hour.
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July 2023 by Kimberly Bermudez
FALSE ADVERTISING and TERRIBLE CUSTOMER SERVICE!!!My husband purchased a $500+ custom suit last May for my daughter's 16th birthday and wore it once. He was very happy with his purchase, as we were told he would have free lifetime alterations. When we brought the suit back one year later for alterations because my husband lost some weight, we were told that it was too much to alter and he needed to buy a new suit. After calling corporate, they told us that it was up to the store's discretion if they could take the suit back, which they will not. And they will not alter the suit as it is considered "Reconstruction". They were very rude and hung up on me. Now my husband is out $500+ and no suit to wear for an upcoming wedding. DO NOT PURCHASE FROM THIS STORE!!!!!
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July 2023 by Carey P.
Not a single word to me except on the way out the door after browsing the entire store. Fully prepared to buy several suits but hearing Zach talking to a coworker about how much he doesn't want to do a consultation while sighing loudly like a five year old made me decide to go elsewhere for my suits.
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July 2023 by Brett Stocker
DISHONEST, DISORGANIZED, AND INCONSISTENT. Terrible experience. I bought 5 suits for a wedding party and it was the worst experience I've ever had. Every location has different policies, different prices, different levels of service and accommodations. The Oak Brook location has much better customer service than the Schaumburg location, but the fact that there are so many inconsistencies across the different Men's Warehouse locations across northern Illinois is baffling. One location will talk you in to purchasing a certain suit at a certain price or offer a certain deal like having alterations included in the price, then another location will charge you in full for the alterations or even increase the price of the suit. If there is any other place to go for a suit, go there. Avoid Men's Warehouse at all costs.
