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August 2024 by Jen G
Liars, liars, liars. When I went into the store to redeem My MAC Lover birthday I was told, by both associates Stephanie & Daisy, that I needed to show the email I received from MAC as proof of my birthday. I had deleted the email weeks ago, as I have never needed it in the past. I asked them to look up my profile, as they have ALWAYS done in the past. They did but, still insisted on seeing the email. I also offered to show them my driver's license as proof of birthday and identity. They insisted that I needed to show the email and that they couldn't help me unless I showed them the email. While I searched for my deleted email the associate by the name of Stephanie, told me she didn't appreciate the tone that I had and that her co-worker was calling the manager. A tone of frustration was all I had and I explained that I didn't mean to come of as anything but frustrated. Once I finally found the e-mail I showed it to both ladies and they both tried to take my phone so that they could "see it better". I asked them not to touch my phone and then I was rudely asked to read it.
When I got home tonight I called 2 different MAC stores and asked them "When I come into redeem my birthday gift do I need to show the email that MAC sent me or can I just give my email address", as I have done for many years in the past. Both stores said "Just give us your email and we will look you up". I also connected, over the phone, with MAC global support and they also assured me that showing your email to redeem your birthday gift is not their policy. Exactly as I thought. Stephanie & Daisy were extremely rude and very unprofessional. They lied to me and now I will never shop at that MAC store ever again.
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August 2024 by Patti McDermott
Lauren was so helpful and patient with me and directed me with the proper product that will meet my needs I will definitely come back and see Lauren
Thank you Lauren!
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April 2024 by Gianna D
My experience was great with Lakeshia! I was able to find what I needed and walked out a happy customer. Thanks again for your help Lakeshia!
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April 2024 by Ruby Santiago
Terrible service. They don’t do appointments but take walk ins that come in after you.
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March 2024 by Jansary Cortes
I wouldn’t go here! Their customer service is still trash! Went in and the woman with heavy makeup behind the register kept calling the other employee that was helping me to help others. Yet she stood there and did nothing! How dare you discriminate against people because you think I wasn’t there to spend money. No way I was going to spend a penny toward your paycheck! Your life and your job must be so much better than mine ? fool!
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February 2024 by T. MBA
Was kind of disappointed because they no longer have the recycling program. You use to be able to save 6 lipstick or lipgloss containers and receive 1 free. Not anymore, sad!
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October 2023 by Tiffiney Taylor
Gabi gave superior service. Very personable, knowledgeable, and fun. I was nervous about experimenting with different applications, as I'm not a makeup person. But she knew exactly what I needed. It was for a special event and she made the experience well worth it.
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October 2023 by Bonnie
I had some issues with a product. The worker there was really trying to help me resolve the problem and providing excellent customer service. I forgot to ask the worker’s name, but I really appreciate her! You rock!
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August 2023 by Ariana Hernandez
I went to MAC for the first time. I wanted to get the Jodie Lip kit. The employee was so sweet. She disinfected everything and made sure everything was clean and sanitary before I tried it on. She made me feel so comfortable and complimented my lashes. She was so helpful and kind. Also she informed me on some other products that they had. I can’t remember her name but her makeup looked so good.
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July 2023 by Allison Tang
I called to make an appointment via phone call. Employee helped me to make an appointment in their online system. I had a foundation match with Nico. She was very kind at explaining what she was doing and made a perfect color match foundation to my skin color. As she was putting on makeup, she explained what it means for my face & how to put it on appropriately. Also with essentials, she helped me to pick out a blush. At the end of it, I purchased a primer, foundation, concealer, blush, lip gloss, and lip liner. These are all the essentials that I ended up needing. Customer service was excellent.
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July 2023 by Martinez Family in Chicago Martinez
My wife and girls love going in there and treating themselves. They're always very helpful recommending products for them.
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July 2023 by Allison T.
I called to make an appointment via phone call. Employee helped me to make an appointment in their online system. I had a foundation match with Nico. She was very kind at explaining what she was doing and made a perfect color match foundation to my skin color. As she was putting on makeup, she explained what it means for my face & how to put it on appropriately. Also with essentials, she helped me to pick out a blush. At the end of it, I purchased a primer, foundation, concealer, blush, lip gloss, and lip liner. These are all the essentials that I ended up needing. Customer service was excellent.
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November 2022 by Rebecca Rogers
The MAC at Woodfield Mall is fabulous! I’ve had many wonderful experiences here... they always give me great advice and teach me new things. They make everyone feel comfortable and welcome. The staff is amazing - very knowledgeable, kind, helpful, and they value their customers and I continue to go back because I trust the make-up artists there to always help me find the best beauty products; we know we can get make-up anywhere, but we value the experience and the professionalism of the team. Thank you guys for always making what used to be a stressful experience an amazing fun experience!
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October 2022 by Carol Olson
I recently visited Mac cosmetics I had such an amazing experience here with the help of one of their employee! She was so lovely and humble. I spent over an hour figuring out what shade concealer would work for me and she was so patient with me. She helped me chose the shade colors that look best on me and gave excellent advice. wonderful customer service skills.
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October 2022 by Heather N.
Ashley the manager was fantastic! Super helpful and very informative! Walked away with more knowledge then I came in with. Thank you!
