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January 2024 by Tony Marquez
Need more seating for bored husbands.
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October 2023 by Amy Mathai
Found customer service super rude while processing an online return. Never coming back to this location.
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June 2023 by Anna Kalin
Went in for a couple of items I had saw online, I was not greeted in the store but was asked if I would like a fitting room I politely declined. The associate weirdly asked me oh so you just know your size? I nodded and said yes I shop here often. She was very stand offish and gave me a very rude attitude and said well our clothes have changed and don't fit the same. I reassured her that I shop here almost every month for a new outfit or two. She scoffed and walked away. She was also the associate that rung me up at the register and was very very rude. I won't be returning to this location.
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March 2023 by LeeAnn Maniaci
Hey All, Customer Service is back! Well at the Loft in Streets of Woodfield that is! Lorna was authentic and kind ! She noticed Mom needed a chair and asked her if she wanted to sit down , and even brought her a bottle of water! We had great conversation and she assisted us while shopping in a welcoming way not being “ pushy”. Thank you Lorna for a great experience!
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January 2023 by Brittany
I stopped at this location at 4:35 on NYE to return a coat knowing they close at 5. I have never felt so unwelcome in a store in my life. I came across 3 associates - the first one didn’t even look at me. The 2nd one rudely asked “can I help you?” with a tone and I replied I’ll be quick I know you close soon. I found a coat I was interested in exchanging the return for but when I went to the register the 2nd lady ignored me while calling for someone else to help me. I said I wanted to exchange and she said it’s a different coat (ok?). The 3rd lady snappily asked for my receipt and conducted the return. She didn’t even acknowledge the other coat I had in my hand in which I had originally asked to exchange. After doing the return she handed me my receipt and walked away so I told her I would put the new coat back on the rack on my way out (I guess I was no longer getting it?) The whole vibe in this store is OFF and I was the only customer in here.
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December 2022 by rose klam
Nice clothes,good prices,good quality.
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December 2022 by Michelle
Absolutely terrific customer service! I loved my experience here and will definitely come back to this loft store. Convenient location as it is not in Woodfield mall.
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September 2022 by Nida Ahmed
Came in to return two items purchased online, one ended up being final sale so I kept it. I decided to shop in their store and asked for a bag to carry the item I didn’t return so I could shop easier. The cashier refused to give me a shopping bag so I left. Probably wasn’t worth it to save 5 cents on the shopping bag and lose the customer.
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September 2022 by Marta Fraticelli
I want to give a quick shout out and thank you to Lana at this store.She not only made me feel welcome,but also took the time out to call customer card services and helped access my account.I really appreciate your help today.I wish all loft stores had persons like her.Thank you so much!!!!!
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July 2022 by Jill Patel
Nice clean store with a peaceful atmosphere. Great selection of clothes for women!
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May 2022 by Jonah Rich
Today 5/4/22 I went to this location Street of Woodfield Loft because it was on my way. As I came inside I was in a mission looking for something I found online. So I was looking for any employee that can help me. Unfortunately no one even greeted me, there was a woman walking around putting clothes in the clothing rack so I assumed she works there. So I came to her for help, she was trying to avoid me and had a bad attitude and just pointed me to where I can maybe find what I’m looking for. So I came up to her again and told her that I can’t find it, her answer Of course, is “ if it’s not there then we “Don’t” have it! Just like that with an attitude. So I went to the girl in the register hoping she can help me. I complaint to her about the attitude lady she said, she is the on duty manager. The register lady was not a help either, but she was at least able to check out my online order. I ask for both the higher up Manager name is Bobbie and “attitude” Lady’s name is SALLY! So they will be hearing from me when I speak to the higher up manager and if this is not resolve I will speak to their Corporate. Take Note this Location Loft Street of Woodfield has the worst customer service I’ve ever experienced! ??????????????
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January 2022 by Mig
We walked in and were not greeted as other customers. After 10 minutes of looking around, an employee approached us to tell my boyfriend very rudely to put on a mask (he forgot to put it on in the first place). It is very sad that the only time we were talked to was for this and we were not even said hi beforehand. I complained to the cashier and she said that lady was her manager... Horrible experience, I wouldn't recommend this store. The cashier was polite though.
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September 2021 by A A
Went on Sunday great experience
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July 2021 by Diana Dziuba-Wielga
Great deals, quality clothes!
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April 2021 by Alma G
Bought a black jean jacket at 50% off love the clothes in store.
