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August 2024 by Thomas Mayer
I’ve had a terrible experience with Allstate agent Jonathan Atilano and his office over the past year. It’s unclear if he even still works there, as he has been completely unresponsive. Reaching the office staff is equally challenging—they rarely answer the phone or respond to emails, even during their posted business hours. To make matters worse, when I call the general 1800 Allstate number, I’m automatically redirected to this office, leaving me unable to speak with a general representative for assistance.
After deciding to switch to a different insurance provider, I attempted to cancel my policy, but this office has repeatedly ignored my requests. Despite sending multiple requests to cancel and prorate my policy, they fraudulently charged me for another year. It seems like this office is only interested in signing you up as a customer and then completely neglecting you. I highly recommend looking elsewhere for your insurance needs.
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August 2024 by Dena Denman
Jonathan and his team never responds to calls or emails.
I've called, emailed, texted & he never responds.
When I finally get in touch he claims my email went to spam and promises to help
I had an issue where our homeowners insurance increased a lot, when I finally talked to him he was going to look into it and dispute to bring it back down but never got back to me.
When you need him most, he won’t be there for you. Happy to take your premiums, but then MIA
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July 2024 by Lauren Fonseca
These are the most unprofessional people I have ever worked with. Terrible, terrible service. Do yourself a favor and do NOT get involved!
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January 2024 by Elvir Ramljak
Fraudulent company that takes money unauthorized and then avoiding calls. Will file lawsuit agains them.
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September 2023 by Aiesha Stewart
If I could leave zero stars I would!!!! Horrible Horrible Customer Service and Shady Business practices! I HIGHLY recommend using another agent! Had to call the corporate Allstate office before getting any answers and they didn't come from this office because they didn't want to own up to their own mistake. Given the run around for days!Find another agent!!!
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September 2023 by Suzie Wolfff
Does not follow thru. Wasted time, went else where and was taken care of right away.
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July 2023 by Thomas
Just beware of Jonathan and his team. Never responds to calls or emails. When you need him most, he won’t be there for you. Happy to take your premiums, but absent when you need his service.
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April 2023 by V “Box” Andrews
Worst follow up from an insurance agent to questions unrelated to a claim. Don’t waste your time with this agency.
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March 2023 by uma ala
John Atilano primary focus is to listen to customers and help satisfy the needs. He is very knowledgeable in sitting with you and working on providing options. Strongly recommend
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October 2022 by Noy Son
John and his team get the job done right. They're upfront and honest. I would recommend!
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September 2022 by Andrew Geiger
Always helpful and takes time to make sure everything is understood. Outstanding agent.
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July 2022 by VijayRajKumar G
Jon really helped me find out the correct home and auto policy and walked through entire process. I definitely recommend Jon whom you can rely and trust.
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March 2022 by Rel M.
Every year he promised reduction, but never materialized unless berated about it, then came the moment when I moved out of state closed my account and got my refund for the remainder of unused payment. Or so I thought, bill arrived for non payment, that's add I though, said he would take care of it 3 different times. Collection agency came after me then came the dodging of calls. He is a p***** promises promises promises!!!!!
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March 2022 by Rel M
After canceling my insurance due to a move out of state and receiving a refund on the unused portion of the insurance policy, i received a **** for a portion of the insurance. I called and I was told this was a mistake and that it will be corrected !!! fast forward to 5 months a have a collection agency requesting the payment he supposedly \
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December 2021 by Mark Turchan
Johnathan and his team are very responsive and agile in adjusting to my changing insurance needs. We transitioned into IL from another state and he made the insurance part of that transition easy and painless.
