-
January 2024 by Artd.nat Mar
Large selection, good discounts
-
December 2023 by Muhammad Ibrohim
Worst customer service!
-
September 2023 by Jessica
This place is a sweat shop. Literally they don't have any ac and they won't fix it. Almost passed out in the dressing room. Feel really bad for the employees. One cashier told me it's been like that for months and all they have are cheap ac machines that don't really blow out cool air. This place should be reported to the health department working conditions are horrible.
-
December 2022 by Karen Cortes
Cashiers just throw every in the bag without folding. Purchased over 10 items, they all got wrinkled because the cashier rolled them all into a ball and thew it in the bag.
-
October 2022 by Victoria
Genuinely, the worst customer service at this forever 21 store.Two times I’ve been denied entry into the store. The employees tell you the store is closed yet, their hours show they are open and with people still shopping in the store. I checked the time and told the employee it shows hours of operation say it’s open. He stood in my way and told me that they are actually closed. We’re talking up to 30 minutes early! I would understand if it was 2, or 5 minutes, but half an hour!The other time this happened I asked if I could speak to the manager and he said he was the manager.I’m surprised this issue has not been addressed and no one else has complained about this. While the mall is open, this store is turning away customers.The fitting rooms are always dirty with dust, tags, and clothes on the floor. You have to wait long for the fitting rooms if you find someone to assist you. Employees make you feel like you’ve inconvenienced them, just straight rude.The layout of the store is a mess and overwhelming.Yes, once in a while you have those rare and cheap finds, however you do sacrifice quality.Check out lines are long and by the time you get to check out, your helped (if you can call it that) by a disgruntled employee that would rather be doing anything else but help you.To reiterate, the customer service is truly garbage. If you are employed, and getting paid, to work at a retail store, and are given a shift, you should work that said shift. Not block paying customers from shopping because you want to go home early.
-
August 2022 by Victoria Ramirez
Genuinely, the worst customer service at this forever 21 store.Two times I’ve been denied entry into the store. The employees tell you the store is closed yet, their hours show they are open and with people still shopping in the store. I checked the time and told the employee it shows hours of operation say it’s open. He stood in my way and told me that they are actually closed. We’re talking up to 30 minutes early! I would understand if it was 2, or 5 minutes, but half an hour!The other time this happened I asked if I could speak to the manager and he said he was the manager.I’m surprised this issue has not been addressed and no one else has complained about this. While the mall is open, this store is turning away customers.The fitting rooms are always dirty with dust, tags, and clothes on the floor. You have to wait long for the fitting rooms if you find someone to assist you. Employees make you feel like you’ve inconvenienced them, just straight rude.The layout of the store is a mess and overwhelming.Yes, once in a while you have those rare and cheap finds, however you do sacrifice quality.Check out lines are long and by the time you get to check out, your helped (if you can call it that) by a disgruntled employee that would rather be doing anything else but help you.To reiterate, the customer service is truly garbage. If you are employed, and getting paid, to work at a retail store, and are given a shift, you should work that said shift. Not block paying customers from shopping because you want to go home early.
-
June 2022 by Marta Braunstein
Embarrassing! I placed an order for pick-up and they can’t give a tracking number bc it gets bulk-shipped so they told me that I have to keep reaching out to customer service for tracking updates.The delivery date was changed from 6/2 to 6/6 and then 6/7. It’s 6/8 now and this morning customer service said it’s been delivered but the store says they don’t have it.Upon asking again, the rep said they don’t have it and tracking says it’s been shipped and no other history as of 5/27. Then he said they got a shipment in the other day so “it might be in that box”.Good thing I asked again because he went to look through it and finally found it. Not totally his fault, but are they that short staffed/not trained/don’t care - that orders just sit there for days without anyone unpacking?How freaking disorganized is this company?? Safe to say I won’t be ordering anything again. Sad because I used to buy from here all the time, but literally having to reach out just to track my order 4+ times is a waste of my time.
-
May 2022 by lucy
I visited here recently and the place was horrendous. Clothes scattered everywhere, some in places they aren't supposed to be placed in, I even had accidentally stepped on numerous empty hangers on the floor, missing items from packaging and unorganized displays. The shoe section was by far the worst. They were all over the floor and were not put back from where they came from. There were so many cups left from other customers on shelves and even bags from other stores. The customer service was unprofessional and when checking out, the cashier seemed very clueless to what he was doing, very upsetting.
-
May 2022 by Casey B
If you are considering applying for a job here, DONT. I worked here for a couple months last summer and it was by far the worst job I have ever had. We were overworked and underpaid and had to deal with awful management and unsafe working conditions. I worked here from June to September and the entire time our AC was broken, sales floor would easily be 90°+ and we weren’t allowed to have WATER. We were allowed to take a quick trip to the water fountain but when you’re in charge of the fitting rooms or at the register alone or with one other person you can’t really afford to run across the store for a water break. Another coworker of mine got heat exhaustion (twice) and I saw a customer PASS OUT IN LINE from the heat. And the only fan that we had was, go figure, put in the managers office. I eventually contacted OSHA and they confirmed that these were unlawful working conditions but by the time I got that reply I had already quit because the job had taken such a toll on my mental health. I cannot say enough bad things about my experience working here. I hope it’s different now, but I doubt it.
-
April 2022 by Noah Van De Voorde
The lady managing the changing rooms was overly sassy and judgy.
-
December 2021 by Arely N.
I don't normally write reviews unless I've had an out of this world experience. I usually write the 5 star reviews, today, however I'll be writing my first negative. I guess I'm forced to give this even a 1 star when it's worth nothing. There's a "manager" that's named "Paulina" that I suppose I had to deal with since I was making a return. The minute I walked up to her she was looking at me up and down. I don't know.? Measuring out my jewelry and wardrobe I guess she can't afford.??.... Anyway. Very rude, ARROGANT little GROWN a** woman. When she had seen I was making an EXCHANGE she RUDELY said "these are final sale is that ok?!" First, I'm right in front of you. Lower your damn tone when talking to me f*** wrong with her. I had stopped by forever 21 extremely quickly as I was getting ready for my birthday dinner and I said "No, never mind I didn't get to try these on I seen them misplaced around the store and grabbed them" to which this WITCH replies "RIGHT." "RIGHT??!!!" I'm damn near confused as to why she is still screaming at me and 2 seconds away from reaching over this counter and slap this girl for thinking she can talk to people however she pleases. Like, EXCUSE ME? Who do YOU think you are? You RELY on people LIKE ME to come to your store to keep YOUR job. ANYWAY. Back to the audacity this girl had So to her comment I replied, "RIGHT WHAT?". She then proceeds to LIE to my face and say that what she said was "Oh you don't want these anymore, okay." GIRL, I'm not deaf NOR stupid. . I heard you say "RIGHT." There was NOTHING MORE YOU SAID. She proceeds to lie because she got checked for being RUDE & then LYING!!! Paulina, you got another thing coming for you if you ever disrespect me or if I ever hear you disrespect anyone coming to shop where you WORK. Watch yourself, and that damn tone of yours. Just because you're having a bad day, bad experience where YOU decided to work during the holidays is not any of OUR fault. Learn to shut your mouth if you have nothing good or RESPECTFUL to say. Shame on you weirdo.!!
-
December 2021 by Stacey Diaz
A lot of variety of clothes and many offers, I loved it!
-
October 2021 by Sirmoulin
The products can be decent but the plus size section is pretty sad. My fault, I know, for being fat. My problem is with the staff. When I was checking out I stood in line with several other people while a single cashier rang up a huge order and waited quite a while before bothering to call up anyone else to help. The girl who checked me out asked if anyone helped me and when I told her I did not remember who exactly helped me she sighed and rolled her eyes at me. I was honestly taken aback at how blatantly rude she was. I’ve never experienced that before.
-
August 2021 by Neesh H
The clothes is so cheap. The staff is not friendly and they’re lazy. I went in to pick up an online order and the girl didn’t even want to help me she looked annoyed and didn’t even know what she was doing. This store has changed so much for the worse!
-
July 2021 by Luiza P.
I really love this store! It is always the first place I go to when I'm at the mall. They have so lots of variety and styles. You can also buy here some unique clothes. They have clothes for kids, teen, and up. I love the selection colors of their clothes and pants. They always have good deals, promo, and even sale items. This Forever 21 will give you an opportunity to grab and buy some quality items in a cheaper prices, affordable, and without breaking you pockets. This store has neat and clean changing/fitting rooms, you can easily try some of their clothes without a feeling of being uncomfortable. Their store also have sale sometimes, they will give a discounts in each of every items they had. You can buy anything you want in their items with a reasonable prices and you can check it out so fast. Their store is so huge, they got the perfect spot in the mall, it is so easy to find, and super accessible. I really love their styles of clothing, I will definitely go back here when I am going to shopping for clothes again. Thank you Forever 21 for such a wonderful service!
