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September 2023 by Sunny P
Very bad customer service. False advertising and then refuse to honor advertise interest rate. Definitely worst bank to deal with. Biggest problem with Schaumburg branch is lack of transparency.
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August 2023 by Yu Hito
Very disrespect Customer service. Hot weather make me 6 star upgrade stress . Only this location. Other location very nice staff .
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June 2023 by Myrna Frankel
Visited this bank's ATM on Wednesday, May 31. There was a $60 limit on cash withdrawal and only $5 and $1 bills were available. Returned on Sat. With only $20 available for withdrawal Ii $1 bills. I called this morning (June 5) and was informed that the ATM was going to be serviced this Wednesday. This is unacceptable. This is 5/3 worse service
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October 2022 by Balraj Singh
Best customer service by Miss Rutvi. If you go to this bank see her for help she will help right away.
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September 2022 by Ryan Hoffman
Literal worst bank. Terrible policies. 14 day wait for a payroll check to clear. Closing my account and telling everyone I know to follow. Completely ridiculous
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March 2021 by What A Hookah
Bad service by Amanda. Cold and unwelcoming attitude
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December 2020 by Regina Kuizin
Absolutely awful customer service!!! at the new Schaumburg location!! Cold, impersonal & unless!! The customer service & tellers at the closed Woodfield location assisted & wanted & were eager to help customers. At the Schaumburg location: you can’t make an appointment to speak to someone, you can’t make an appointment to hand in paperwork or get assistance, the branch will call you back 15-30minutes later to give you a 1-800 number to call. Seriously, I did the exact same thing with NO resolution. Covid19 or not - the website says the bank is open to help - reality, it’s no!! So disappointing.
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December 2020 by R N
great experience and very professional staff, Gergana helped me alot today and explained to me all my options and helped me solve my issues.very special thanks to the team of 5/3 bank.