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February 2024 by Lindsay Mccann
Express was my go-to for YEARS! 90% of my clothes were from there, but now their sizes are erratic, quality has diminished and styles aren't my favorite. I haven't found anything to buy in years. Very disappointing.
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December 2023 by Ildiko Balogh
Express offers great styles, and if you wait for sales, the prices are reasonable too. But lately, things seem to have gone downhill with the brand. I had multiple in-store experiences, including one in Schaumburg, where the store seemed seriously understaffed and they had teenagers (the manager's kids maybe?) helping. They didn't seem to be trained and had no clue what they were doing, so I doubt they were paid staff. I also ordered items online that I planned to pick up in the Lincolnwood Town Center store, which were never prepared for me. I got an email confirmation that the items are ready for pickup, yet when I went to the store, the staff claimed that they never got my order. The store was in an incredible disarray, so my guess is that they were just too overwhelmed to deal with online orders. I am also having issues receiving a refund for items I returned to the Schaumburg location weeks ago. The in-store staff member handling the return seemed very confused about the process, so he probably messed up something. Now I keep contacting customer service to get that refund and they keep telling me to wait because refunds take time. Today, three weeks in, they finally confirmed that the refund was never initiated and they will initiate it now, but I still have to wait another week and a half before I get my money back... if I get my money back. I may still need to call a few times before they finally process it. Such a mess!
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November 2023 by Nathan Mejia
The staff was very warm, welcoming and helpful. I needed a suit for a new job by the next week, and came into the store late, an hour before close.Ruby was very kind and accommodating to help me with point of purchase all the way through the transaction. And Angel helped me greatly with picking out the right suit as well as helping me purchase the correlating pants online.They were greatly helpful. They treated me like I was a friend. They were very kind and professional, even though I came late, yet they didn’t rush me, and they helped me out so well. I would highly recommend going to this store.
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October 2023 by Vitalie Lozan
Had to return something and they had only 1 register opened (out of 4). 20 people in line and they wouldn’t get other cashiers to speed up the process. Took a good 45 minutes … :(Not cool.
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August 2023 by Matthew Schmidt
Tammy and Mohammed were personable and helpful with my online order. Thanks!
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July 2023 by Chris
High quality crew! Ruby and Jibran helped me find an exquisite pair of pants that match my suit!Let me tell ya, the customer service was outstanding. From entrance to checkout...they were on POINT! Friendly, helpful, understanding... YOU NAME IT
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May 2023 by Paolo Tolosa
Just had an amazing shopping experience at Express thanks to an outstanding employee Daria. She didn't just provide standard customer service, she went above and beyond,epitomizing what an exceptional retail experlence should look like.My wife and I were looking to save some money and Daria stepped up with suggestions and alternatives, clearly putting the customer's interests at heart. Her professional demeanor, paired with her knowledge and willingness to assist, is a testament to her dedication and commitment.She has set a bar of excellence that others should strive to reach. It is the kind of service that keeps customers returning.Sincerely hope the management at Express acknowledges her efforts and dedication. She's a real asset to the store and deserves recognitlon for her hard work and exceptionalservice.Also, credit to the manager during that shift, I believe her name was Ruby, she suggested to drop in a Google Review.
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May 2023 by Om Singh
Xochitl was really helpful in finding some jeans i liked I ended buying 3 more than I needed I will definitely be coming back! She needs a raise! if i could give her 6/5 stars i would ?
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January 2023 by Lukas Paulenas
Found it hard ro believe that being one of the first shoppers in their doors, moments after they opened...that no one wanted to help me find what I was looking for.A slight attempt was made over their walkie system, but the person who replied stated they're not sure if they do have any...and four people standing behind the counter doing nothing and the others scattered through the store just stocking things didn't seem in the helping mood at all.Express leadership and their customer service need to get a better grasp of how they treat their very loyal shoppers (I've shopped with the company for over 15 years)...and work on the quality of the items you sell as a company overall. I left disgusted because of the lack in care to help me find what I'm searching for...Poor service, I doubt the company will be in operation over the next few years. Especially with stunts like the one I experienced today continuing.
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December 2022 by Sylvia romero
This express has the worst customer service here. They had new clothing on the manikin and I asked for a size for a skirt that was on manikin & they tell me they only have a size 4, I’m sure that was not the only size because it new on website & they we’re just putting them up I asked another worker there for the shirt that was on the manikin & she goes & gets it she gives it to me I thank her & she looked so bother never again going to the express
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December 2022 by Jamila Gresham
I want to take the time to say thank you to PARI. Pari has excellent customer service, upbeat personality,knowledgeable about products.Happy 21st Birthday!Thanks again Pari
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December 2022 by David Stewart
Great deals on Men's clothes. My wife found some very beautiful things to wear at very reasonable prices
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December 2022 by Jitender Vohra
We were helped Xochitl. Ended up buying a lot more. Great job!
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October 2022 by Carolyn Crebo
This Express location is by far my favorite. I visited the store recently to pick out some new work outfits, specifically pants. Pari went above and beyond helping me find the perfect pant and giving me great advice on fit, length, and styles. She is an exemplary employee and is a fantastic asset to the store. Thank you again, Pari!!
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August 2022 by Nick Vittore
I have been impressed with the store’s selection and style. Roxi went out of her way to help me pick and buy a new pair of shorts and understand in-seam measurements.