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February 2024 by Eileen Velasquez
Excellent service and attention. They accept debit and credit cards. They are very nice people at that agency.
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January 2024 by Diane Marinelli
Always great service
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January 2024 by Jessica Reinhardt
I needed a rental car during the coldest week out of the year, and my rental was not starting. My job is very car dependent so it was extremely important to have a working rental car. I spoke to a representative, and they were very helpful over the phone in getting me set with a new car. When I went in to get it, it was fast and efficient, and everybody in the office was kind and informative.
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January 2024 by ck misc
I have been regular to Enterprise since past 7 years and I love doing business with this location and recommend the same. Moreover Alex is very polite, friendly and he is very kind to drop me back .
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January 2024 by Rosa Zhao
Best experience ever.
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January 2024 by Rafal Biedrzycki
Recently I always use Enterprise. Reliable service, clean like new cars, no bugging for extra insurance.Update: I've been part of the Enterprise Family for over 4 years now, renting SUV or minivans from this office at least 2 times a year, due to close proximity to my place and Saturday open hours. Mainly for out of state weekend trips to move small items across college campus and apartments.It's been great for all the reasons above.However recently I've been having a bad luck receiving relatively old (over 55k miles) and smelly vehicles. Still clean and functional but the cigarette odor was unhealthy striking.Thus changing 5 to 4 stars.As a loyalty program Customer I wish I had more control over my vehicle's mileage, as newer cars obviously smell less.Especially in low rental season when multiple cars are available.
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January 2024 by John Park
The worst service I've had. First they told me it will be just deposit for $70 for a rental car. The fact is my fault that I didn't read what I sign and then I check the card and they charged me extra. it was so fast with explanation which i did not catch. be careful.
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December 2023 by Joseph Brandstatter
Rented a car from here through my insurance while mine was in the auto body shop.They picked me up from the body shop timely and retrieved the car once mine was finished. Overall satisfied with the condition of the car and customer service. There was a discrepancy in billing and Alex went out of his way to make things right. Excellent customer service will have me returning next time I'm in need of a rental.
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December 2023 by Joe B.
Rented a car from here through my insurance while mine was in the auto body shop.They picked me up from the body shop timely and retrieved the car once mine was finished. Overall satisfied with the condition of the car and customer service. There was a discrepancy in billing and Alex went out of his way to make things right. Excellent customer service will have me returning next time I'm in need of a rental.
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November 2023 by Razan Alkhazaleh
Liz was an absolute delight to work with. This was my first time renting from enterprise and I am glad that I picked this location to work with. I was originally helped by Nick and then eventually by Liz. They both took the time to make this experience a breeze. Liz was always so polite and took her time in explaining all the charges on numerous occasions. I will say I am completely satisfied with my services and I do appreciate all the help from Liz.
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November 2023 by Dalia Kern
The entire process went very smoothly. Awesome coordination between Schaumburg Auto Body and the Enterprise branch on Roselle Rd in Schaumburg. By the time we drove from the auto body shop to Enterprise (less than 10 minutes), all the paperwork had been taken care of with the insurance and the rental vehicle was ready and waiting. Originally the vehicle was slated to be a 4 door sedan, but we were able to switch to a mid-size SUV with no issues at all. Great customer service!
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November 2023 by Kristina Jambrone
My son needed to rent a car after an accident in his car. Employee was very helpful and friendly. When my son got a flat tire while using rental they were very understanding and helpful.
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November 2023 by Matthew W.
I only used Enterprise because my car was being repaired due to someone hitting my car. So Progressive is the company that directed me to use Enterprise. I drive an SUV and was put into a beat up Toyota Corolla that was the first issue. The second issue was about 4 days before the rental I had a low tire light come up so I went to Discount Tire to have it filled. They mentioned that the tire was bad. I knew I only had a few more days to return my car but my repair was delayed a few more days. 2 days before I returned my car I get a flat tire. I called Enterprise to let them know and they just said I need to use my roadside assistance. I didn't know I had to use my own I would have added roadside through Enterprise. 2 days after I return my car I get a call from a woman that said I am responsible for damage to a rim on one of the tires. She could not explain which tire after me asking multiple questions so I had to wait for another manager to call me. They claim that the rim is damaged on the inside part that is not visable on their pre/post rental inspections. They found out it was damaged when they brought it in to get a new tire. Seems like some shady stuff going on trying to pin damages on people. Renters beware, I'd say use Hertz or Budget instead
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October 2023 by Christine Shin
Thank you so much for providing a good car 2023 red Honda Accord !! if i need a rental car ill coma back!
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September 2023 by Mike W.
Good service and good selection of vehicles to choose from. I've used them several times.
