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March 2024 by Adrian Contreras
I really liked Catalina and she is very kind.
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March 2024 by Adelita Zeier
Catalina and Katy are wonderful, helpful people.
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March 2024 by Weronika Bialek
I had a great experience moving in today. Catalina showed me my unit at the Bartlett location and I ultimately decided it’s too small so she took me to the Schaumburg location and showed me the perfect size unit. She was extremely helpful, the units are clean, and it’s a seamless process.
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March 2024 by Double Imperial
I've had a 10x24 unit here for eight years, but after the latest price hike I was ready to leave. Catalina returned my call promptly, interacted with CubeSmart corporate on my behalf, and reached a good enough resolution for me to stay.
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October 2023 by Igor Firman (Group IF)
The service is excellent. Everything is easy and simple.Thank you so much!
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October 2023 by Patrick Johnston
I was pressured to leave a 5 star review when I met the new managers. I now regret that. The facility is clean and well maintained. However, I got stuck in the elevator on the first day I tried to move in. Even the firemen who eventually got me out of the elevator were annoyed with the manager (who became a bit unhinged). Two days later, the elevator is still out-of-order. They offered me a truck to move-in. After one follow-up phone call to say they would notify me when it’s available, I have heard nothing since then. The $25/month discount price is only good for 4 months. To maintain the discount rate, you need to pay for a year in advance. The manager kept pressuring me to pay in advance, right after I was freed from their broken-down elevator. I did not find that appropriate. All told, it’s a decent place. I’m just not as impressed with the new management.
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October 2023 by Catarina
This place is a bunch of thugs! I had my car recently stolen and I now live out of state of my unit. I told Catalina about my situation and scheduled to change to a cheaper/smaller unit that I could afford since of my circumstances. Unfortunately I was unable to make it to the appointment since I was dealing with the stolen car situation which ran late, so I could no longer switch units while I was in town and I am trying to pay the month of September (which is late) but I told them October payment would be late. They said they would not take payment unless it was full and WILL NOW CHARGE 110 FEE LIEN UNLESS I GIVE THEM FULL PAYMENT. TERRIBLE CUSTOMER SERVICE. THE BILL IS LITERALLY DUE TODAY. THEY'RE BASICALLY THUGS HOLDNG YOU AT GUN POINT SAYING PAY UP OR GET LOST
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October 2023 by Abdel Anwar
CatalinaOutstanding and very professional.Excellent service.
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September 2023 by Anthony Greco
The manager was very helpful and the unit price was right
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September 2023 by Tom Hill
Looking time customer. Never any issues prove just a bit high, but you get what you pay for.
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August 2023 by Janet S
Have used CubeSmart quite a few years now. Recently had an issue with pricing and Kathy helped me out greatly to get it resolved. It’s easy in and out and always clean. Thank you for great customer service!
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June 2023 by liubov kyrdan
Because of Kathy she explained everything, showed us the different options and make our lives easier!!!
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June 2023 by Barb
CubeSmart was very accommodating to my needs. I inadvertently rented a second floor unit, not knowing in advance that I needed a ground level unit to make moving furniture easier and CubeSmart was more than happy to make these changes for me.
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May 2023 by Gregg MacDonald
The manager Letti was pleasant and thorough when she first showed us the unit and rented it to us. This location is one of the very few storage facilities that is actually staffed. The price for the unit was reasonable.
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May 2023 by Crystal
The rent increases yet they do nothing about the pond that forms after rains. And on top the entrance from the streets is just horrible .
