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August 2023 by Miguel Diaz
I WANT TO THANK, PRINCE WILLIAMS AND STAFF FOR EXPEDITING MY HOME LOAN IN A TIMELY AND PROFESSIONAL MANNER. I STRONGLY RECOMMEND THIS LOAN COMPANY TO ALL THOSE PEOPLE THAT ARE GOING TO PURCHASE A HOUSE, NOW AND IN THE FUTURE. THEY ALSO WORK VERY WELL WITH VETERANS AND VA LOANS. THANKS ???
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August 2023 by Quin B.
I mostly review food establishments, but I had a pleasant experience with CrossCountry Mortgage. Gunnar assisted with the whole mortgage process and made himself available in the mornings and evenings outside of normal business hours due to my unorthodox work schedule. Gunnar even did the research on other loans available specifically for my profession and explained/answered all of my questions about thoses loans which helped reassure my decision for picking CrossCountry Mortgage. Everyone there was nice and kept it professional!
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May 2023 by Jamie Penicook
Consumer Financial Protection Bureau Complaint 230503-11000494I've called every 3 days for assistance to be ignored and transferred. Complaint made with CFPB and Attorney General.
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February 2022 by Krystle Lindberg
This company mismanaged my escrow for years. Stuck me me a $6k tax bill on top of asking for another $10k for the year. They insisted on $15k for a $6.3k taxes. When I called to get it fixed they said I don't know what I'm talking about. They are a garbage company. Never go with them. Pick a more reputable lender. Buyer beware!When I see adds for them on social media I comment DON'T USE THEM and how they mismanaged. They delete my comments each time. They don't want any customers telling others how badly they treat you.
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October 2021 by Mark Nelson
CrossCountry Mortgage is a great company to seek a mortgage with. I was given the contact information for Richard Kimball and his team by my prospective builder.I had a unique situation where I needed a letter of confirmation in order for my builder to begin building, but needed 6 months to clear a debt that would prevent me from a loan in the amount needed.My conversation with Rich was very positive. He said there is no problem handling this. Everything went perfect.9 months later when the house was built, my mortgage closed without any issues!
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September 2021 by Danny Price
This team was awesome I recommend for those who are looking for real experts that will make things happen for you in little time. Their communication is top tier, which was very important to me as a first time home buyer. They were always available and provided tons of knowledge.
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May 2021 by Irma Torres
As a first time home buyer, I am very pleased to say that CrossCountry Mortgage made the home buying experience a smooth process. Gunnar, my loan originator, answered all my questions and kept me updated throughout the entire process. Gunnar was very polite, helpful and responsive. I would definitely recommend Gunnar and the CrossCountry Mortgage team to my friends and family.
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March 2021 by Zak K.
I recently OnBoarded with Richard Kimball and his team, and I am so happy that I made the decision to work with them. I worked directly with Toni Gherardini and she is one of the sweetest individuals that I have ever worked with in the mortgage industry. Her communication is unmatched and I feel like we talked almost every day during our time working together. There was never a single day that I didn't know exactly what is going on, and they made me feel like I was their only client (which I definitely was not). Thank you so much Rich and Toni, you are simply the best!!!
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February 2021 by Kelly
We have worked with CrossCountry three times now. Each time the process has been timely and staff has been friendly! The office is comfortable and they offer snacks, water, hot tea while you settle in to sign boatloads of documents. Also if you like digital communication this team is on it! It really works for us so I would recommend them any time.As of July 2020, we completed a refinance and the process was great. Despite a few bumps in the process, none were due to CrossCountry and they stayed in communication about everything the whole time. Definitely recommend.
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December 2020 by Jeannie Dentamaro
I personally think that kindness goes a long way. Working with my loan originator, Gunnar, was truly a wonderful experience. He took his time explaining the loan process to me. He talked me through my options and didn't try to "sell me," and discussed what made sense for me. His entire team was professional and great to work with. Their loan application platform was also very user friendly. The secure portal allowed me to share required documentation, which made things a lot faster and more efficient. If you're looking for a mortgage loan or even just inquiring about a mortgage loan, I recommend CrossCounty Mortgage. I'm very happy with their service. They definitely went above and beyond.
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November 2020 by Jamie Lesk
CrossCountry Mortgage was incredible to deal with. I worked mostly with Gunnar and he was great. I didn’t know a lot about the process of buying a house and he made obtaining a loan and researching information very easy. He walked me through every step and was sure to explain it so I was able to understand it. He looked into a variety of factors and was able to get me the best possible rate. He was extremely friendly and personable. I would HIGHLY recommend him to anyone looking to obtain a mortgage. I also had a great experience with everyone else I worked with at CrossCountry. Maggi McCoy, the senior processor, was also very friendly and responsive. Both Maggi and Gunnar were very easy to get a hold of and were timely in their responses.
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November 2020 by Nate
When it came time to buy our first home, we were talking to a few lenders. Then after hearing from a friend about CrossCountry & speaking with Rich, we decided to go with them. We are glad we did! Each step of the process was explained to us, any & all questions we had were answered. The icing on the cake was receiving a beautiful custom cutting board after our closing. I’ve heard about others mortgage processes being a nightmare, that was the exact opposite of our experience. We will be recommending CrossCountry Mortgage to anyone who asks in the future! Thank you to Rich, David, Maggi, & Toni!
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November 2020 by Kelly Andrews
CrossCountry Mortgage, LLC. made the home buying experience a pleasant experience. They kept me very informed throughout the entire process and stress was almost non existent. I would highly recommend CrossCountry Mortgage, LLC. to any of my family and friends. Thank you! :-)
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November 2020 by Devin Mooneyham
I cannot recommend the Rich Kimball team of Cross Country Mortgage enough! I worked with Gunnar Dunlap and Kelsey Banks who delivered incredible service. Gunnar was the one who honestly made buying our first home as pleasant as it was! He called us to check in weekly even if there was no news, he responded promptly to my emails, calls, texts, etc. He was SO thorough and paid attention to every little detail - which made all the difference. Overall, I can say they will probably be our team forever because it was such a great experience.
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November 2020 by john ippolito
The Cross Country Mortgage team was very professional. Richard, Gunnar and Kelsey made the whole refinance process feel seamless. They were always available to answer any questions I had. I will for sure send people your way. Thanks for all your help !
