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September 2024 by glorymanheretosleep
How Are They Still In Business? Very slow to checkout and very mercurial employees. You're lucky the items were on sale or I would not have bought anything.
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August 2024 by Christopher Scavo
Absolute worst customer service. First, they forgot to include my couch when delivering my other pieces of furniture. Then, for the next two weeks they failed to follow up with me to reschedule. I had to constantly call them and when I finally reached someone, I was told their system showed my couch had already been delivered when it clearly had not been. Finally, they give me a new delivery date for between Noon and 2pm. The delivery guys did not show up until 8pm. Nobody took accountability and nobody even apologized. Will never order from them again!
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May 2024 by K Hughes
Sales person just walked off and helped someone else…guess I will buy my living room, patio and kitchen furniture elsewhere. Hope she wasn’t working on commission!
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May 2024 by Beth Kohler
Marcy and Jen were amazing. One the first visit, Marcy helped us to finalize our purchase plan (sectional) and get us a quote. She gave us valuable information on saving money on our purchase and was so friendly and helpful. Upon our return to finalize the purchase, she was not there but Jen and another associate were helpful and efficient; they gave the credit to Marcy (no stealing sales here :)) and were careful in making sure we got exactly what we needed. Wonderful staff, wonderful experience! Highly recommend!
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April 2024 by John Kazanow
Stopped in for a wedding registry walked out with some purchases
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April 2024 by Duki K
Mary, next time treat your customers as all of them are Americans. Try to love, not to hate you'll be much happier.
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March 2024 by Bonnie
I could give zero if I can. Very rude short blond oldlady walked really aggressively back and forth by me. No persona space and greeting. Hopefully it was not because I dressed casually so I don’t deserve to be there. Who the you are ?? Very disappointed
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March 2024 by Gaya Fenix
Traveling through. Came by with a friend. Love Crate a d Barrel..wherever you are. Great brand.
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February 2024 by Salah Kanakeri
It’s great shopping ?️
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January 2024 by John Jones
I have always loved this brand, I remember this store being built here but it was my 1st visit to this location. The store is classic C&B, beautiful and has every utensil you can imagine. I came for a cheese meat tray as you see I found what I needed..?
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December 2023 by H K
I don’t think they like Asians to be in the store.
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November 2023 by Meg ..
I ordered this bookcase on 6/14 with the "custom made, 12-16 weeks" delivery time. The delivery window kept updating - from early October, to early November, to mid-November, and so on. When I was finally able to schedule the delivery the weekend after Thanksgiving I was so excited! Unfortunately, when the delivery driver arrived, he only had the two pieces pictured. He said that he didn't know where the rest was or when it would be ready. I spent an hour on the phone with Crate and Barrel tracking it down. They said they don't know why I was able to schedule my delivery, since the rest of my bookcase is on back order until early December. They gave me a refund on the delivery for the trouble, and I stored the two pieces of wood pictured on my guest bed. I got another email today that my delivery is ready to schedule - yay! - but when I tried to schedule it, the customer success rep told me they won't schedule it until I pay $140 more and claimed I knew this would come in two pieces. I said that I would not have scheduled a partial delivery and that my order notes said that I wouldn't receive a delivery until the whole piece was ready - she argued with me and told me that there was nothing else she could do.
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November 2023 by Christopher B.
Great customer service! Tammy was very helpful with our purchases and helping us with selecting the throws and glassware. Friendly, knowledgeable and professional. The selection of glassware was small compared to the store in Las Vegas, but great price and value.
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October 2023 by Tracy Rogers-Martin
First time at a crate and barrel but it reminded me of those stores my mom would shop at when I was a young child. I had to sit down on a coach and wait until she finished shopping These women know how to make people feel unwanted and uncomfortable. I witnessed a young white couple be rudely ignored, as if they can't afford to shop in the store. While I, a woman of color, was made to feel uncomfortable by the constant following me around the store, like I'm a thief because of my skin color. I love when low wage hourly employees think they work in a store that they perceive to be for the affluent upper class, you know the top 3%, you know nothing about me or that young couple. I have news for you everything they sell at this store can be found online cheaper and you don't have to put up with stuck up retail associates who are three-quarter of a century old. Some of the Le Creuset line is on sale at Williams Sonoma, and sir la table. This brand is also sold on Amazon, although not on sale now.
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October 2023 by Jason Cotton
Clean and not crowded at all.
