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March 2024 by Alex Rubtsov
I express my deep gratitude to Elzara Sadykova and Avalos Nonato, Pamela. These specialists greeted us very warmly and told us very well about your products. We opened personal accounts and I transferred my company account to your bank. (although I didn’t plan it) Everything was done professionally. I will say that Bank of America employees need to learn from them. Dear chase, appreciate them. Have a great mood and good weather everyone.
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March 2024 by Thomas Head
Smooth and efficient
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March 2024 by Dominic DeMicco
Excellent service getting business bank account and credit cards setup!
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March 2024 by Sunny P
Very poor customer service by all bankers. All they care is to take your money but when it comes to giving interest rate, chase is very bad. CD interest rate at all other banks are 4.50% and above but at chase it's < 4.00%. And they started charging banking fee even though I have multiple accounts. So, I have moved my money to different banks that pay me better interest rate and great customer service.
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November 2023 by michael niedzwiadek
Emily was super friendly at schaumburg location highly recommend super nice!!
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November 2023 by Gina Choi
Not try, not frendly , no will for helping
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November 2023 by Keith KoKoruz
If you call the branch phone number, no one ever answers and then you get transferred to some call center. I finally get through to a banker and explain my issue and before I can even finish, I get cut off and told I need to call a toll free number. I explained to the person that I wasn’t finished explaining what was wrong and she couldn’t be bothered. I will be looking for a new bank to move all of my business to.
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October 2023 by Scarlett
Went to the branch yesterday trying to buy some Peso. The staff kindly checked estimate time needed but it would be too long for me, so we decided to go to the main branch in DT and left. Then the staff( I forgot to ask his name) ran to the parking lot and reminded us to call first it was such a warm gesture. I love this branch!
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September 2023 by Joseph Spangler
Carlos is amazing to work with! Very helpful, kind and gives great insight/advice!
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July 2023 by B Harris
This Branch is terrible. I walked in to resolve an issue with my account and they gave me a phone # to call to resolve the issue. I call the number and the person on the phone said the branch could only resolve the problem. I don't trust this bank at all and my company will be looking for a new bank to handle our investments and finances from now on. Consider yourself warned if you bank with this bank.
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May 2023 by Caio Mussato Amorim
Very good service and helpful people! Big shoutout to Fabricia G., who is my Account Manager, super friendly and knowledgeable! Feels great being attended by another Brazilian!
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April 2023 by Joshua Rangel
Tabby was great and very helpful and knowledgeable
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April 2023 by Fengwei Yu
Waited 1 hour for applying credit card and a woman just came to say All bankers are busy…do you want to make an appointment for tomorrow? We didn’t even say “yes” and she was playing her iPad which looks like we already said “yes”. And she just let a man in since he just wanted to close his account even though he was after us. Lol how ridiculous it is…if all bankers are busy just let us know and we will be fine to reschedule. It’s a bunch waste of both time tbh. Please being a little bit professional at least please…
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April 2023 by Gerald McFadden
Just stopped by to make a new account with Chase at 4:20pm and was told that they didn't have enough time to create a new account for me. 40 minutes until the bank is set to close, I had to find the employees to ask for someone to help me, just for him to have a manager come over and tell me they're unable to assist me due to not having enough time. I will certainly take my business else where. Hopefully they have other polite and accommodating branches, this one is not! Mind you, there was a customer complaining of poor customer service while I was waiting for the manager.
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April 2023 by Baiaman Israilov
The best bank in the USA. Service at the highest level!
