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December 2023 by Cali V
On Monday, 12/11/2023 at11:45, I went to this store to get a gift for my daughter. There was only one other person in the store and two employees who were standing behind the registers, doing nothing. There was no greeting, no offer to help. The pajama set I wanted was hanging on a top rack. I went to find an employee and was given an attitude by both employees for interrupting their conversation. I told the employee I needed a medium. The first pj set was a small, the second was a XL. Then she got a message in her earpiece from the other employee and she answered her in Spanish, assuming I don’t speak the language. She told her she was just going to take one more down and tell me it’s the only size they have to get me out. That’s exactly what she did. I told her I know what she said, she laughed and walked away.Based on this interaction, I will never shop at this store, no matter the location.
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October 2023 by Anna Goodman
Employees are very helpful, never once was any of them rude to me. The store is a little messy but they’re trying. Cute clothes that are actually brand name like Sanrio.
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October 2023 by Eugene Boerema
Of course I would give a -5 if I could ? 2 employees 12 people in line to check out and only 1 cashier the other employee wss wiping down mirrors at 2pm on a Sunday yes it was busy.
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October 2023 by shynae murphy
Sad to hear that this Charlotte Russe at Woodfield Mall Schaumburg doesn't give out military discounts, but the one in NJ does. Why is that?
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August 2023 by Melanie Maldonado
Went there July 31st in a Monday and the cashier was really rude. The card system is a bit confusing and she was mad I didn’t know how to use it. Instead of letting out a sigh and rolling your eyes you should help the customer. I later got home and realized they left the security tag on my clothes. I went to a near by store to get it removed with my receipt. It was a big inconvenience. The clothes are nice but the staff is not. Please train them again
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July 2023 by evelyn perez
Love the chlotes and the deals but for sure they need to get a new staff at this location at woodfield mall Today one of the girls from their staff was really rude to me I was going to take a jacket from a place she was fixing the clothes and she told me to go somewhere because she was working in there instead of be willing to help to get it :(
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April 2023 by Juliet Silvestre
Had previously left a shopping bag there and the next day I called to see if it was turned in. a worker said it was. Later that day my sister went to go pick it up but the cashier said there was no bag. My sister called me and I could hear the cashier being rude to. I could not understand how their team has no communication about customers lost items. The worker made no effort to locate it and insisted it wasn’t there and there was nothing she could do about it. I called their location and asked for their managers names. Then, suddenly my sister got a phone call saying they found it. I don’t understand why they didn’t put any effort to look for it in the first place and why she needed to be so rude.
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February 2023 by Jahlea reed
Great deals me and my friend got cute shirts for a great price. I’d go back! Even for regular price they just didn’t have many clothing options but what they did have was awesome escpecially shirts and dresses!
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January 2023 by Regina Paguada
Disrespectful cashier with nasty attitude. She didn’t say hello nor asked me about my costumer service. I used a gift card and she was like can I see your card. I told her it was a gift card just so she wouldn’t be confused. I’ve worked in the service industry so I know gift cards are sometimes tricky to process in the cash register. She snapped at me by saying, “I know” and then put my pants in the bag and threw them on the counter. She didn’t even bother to give me a gift receipt. It was an uncomfortable experience. She needs costumer service classes.
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December 2022 by Regina 16
Disrespectful cashier with nasty attitude. She didn’t say hello nor asked me about my costumer service. I used a gift card and she was like can I see your card. I told her it was a gift card just so she wouldn’t be confused. I’ve worked in the service industry so I know gift cards are sometimes tricky to process in the cash register. She snapped at me by saying, “I know” and then put my pants in the bag and threw them on the counter. She didn’t even bother to give me a gift receipt. It was an uncomfortable experience. She needs costumer service classes.
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December 2022 by DoubleTmngt media
Worst place to shop lady at the register today denied me my receipt till I got the manager if I dnt need something you guy dnt have the right to say put it back while I’m at the register they both need to get fire customer service was soo bad
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October 2022 by Ari Klandessan
Staff is extremely rude and unwilling to help to the point of almost feeling forced.
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April 2022 by Ziola F
I left this location in tears. I had originally gone in to find a cute outfit for my birthday, and the staff was so incredibly rude. I wasn’t greeted or even asked if I needed help. I work customer service myself and I was appalled by their service they provided here. I felt like such a burden just being in their store. I asked and associate for help and she proceeded to roll her eyes and let out a sigh because I couldn’t reach an item. I should have left then but decided to go to try my items on. There was no one in the fitting room so I asked an associate for assistance and again I was greeted with sighs and eye rolls from a completely different associate. Im not sure what standards are being set here but I’m not surprised Charlotte Russe is going out of business based on my experience at this store.
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April 2022 by Ivette Vázquez
First off I love this store and I love it even more now that I found out that the store manager is famous! I’m her biggest fan! Super excited her and her team are so sweet! I told all my friends hoping she’ll give me an autograph!!!!
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March 2022 by Jill Burke
No dressing rooms open…and they won’t allow a return for money even though you can’t try something on. Staff members were completely rude.
