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February 2024 by Orange Xeno
Terrible service.They will lie, manipulate you, and never be honest with where work and progress.They took me back and explained to me what was wrong with my car. They even told me to take pictures to show me "Prof".Everything they were telling/showing me was just a con. They still gave me my car in a dangerous state to drive when I ask for help to make my car drivable again. Pure pettiness. Even when I told them to keep the car as long as they need to fix the issue. Told then "no lights on my dashboard (so emission tests can pass me) I receive my car and my dashboard is still lit up and was told that it was all fixed.Anyone reading this!!! Does that sound okay? It does not. They took my $ for over 1500 and my car was still a mess. Not complaining about the price but warning everyone that this place is not okay.For someone who "trusts" mechanics....I got screwed badly. You can't trust this place.I made it simple for them. "Do a full inspection (got charged for that) and please fix my whole car and keep my car until it's fully drivable again" they told me it'll be ready by the end of the night. My car could take even move forward without shaking the whole car and feeling like any minute your tires are going to fall out. It was dangerous to drive to my own home. Please citizens. Stay away and go somewhere else. I wouldn't want anyone to be screwed like me. I worked hard for that money just so it can go away in second and for nothing. Take care yall. I am a very reasonable guy. Very patient but I was speak up if I see something wrong.
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December 2023 by David P
Lied she called me back and a regional manager would call me back. No voicemails or call backs. Just one phone call from the store manager who lied about providing a print out report after a whee alignment. The apple doesn’t fall far from the tree, liars and scammers. Never do business with this company
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December 2023 by Dave P
Lied she called me back and a regional manager would call me back. No voicemails or call backs. Just one phone call from the store manager who lied about providing a print out report after a whee alignment. The apple doesn’t fall far from the tree, liars and scammers. Never do business with this company
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October 2023 by Terrence Thurman
Took my car in to the Car X located in McHenry, IL for four new tires and an alignment. They called me and told me that my car was ready so when I go pick up the car my abs, traction light, and my power steering was really tight. I told them something wrong because when I dropped my car off I had not a single light on my dash and my power steering was fine. They didn’t tell me none of this happened to my car when it was ready for pick up. The assistant manager inform me that they never did a tire job on my model Chevy Impala and might have to do something to make the system relearn (idk what he meant by that) he cleared the lights off my dash and drove up the street and the lights came back on and the steering wheel got back tight. He took it back in a the bay ans was trying to see what was wrong. After 40 mins he bring my car back around and tells me it’s a rear wheel speed sensor that’s causing the problem and it’s an additional $400 to fix. I was mad because my car never had this problem and drove fine all the way to the Car X location (I stay 30 mins away). The assistant manager also accuse me of clearing the code before I came to the shop and I don’t even know how to do thing like that better yet I don’t even own a scanner. I lost every trust and respect from Car X I spent a lot of money with them and this one takes the cake. I don’t play about my car and for the assistant manager to be so unprofesssional the way he was really made me think they messed my car up on purpose for me to spend more money. I will be calling corporate Monday they might not be help but it’s worth a try. I forgot to mention the assistant manager called the police on me because I was upset that they messed my car up after spending $1K on tires. They also changed a rear bulb in my car and I didn’t even tell them to do that Car X is a scam and intentionally mess your car up so you can spend more money with themService: Tires
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October 2023 by Daughter of Zion
They take advantage of women customers by overcharging them and not actually replacing parts with new parts. I asked if I could buy the part to ensure the part being replaced was new, but they said they don't do that. Then after I paid to get the service completed, I requested to see my old parts and proof the old part was replaced and they refused to do so. The next day my car broke down again.
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August 2023 by Stephen Cahill
Not very friendly so didn't have any work done.
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October 2022 by Kia Simmons
I went to the Carx on 107 and Cicero in Chicago IL. I have a bmw 535i xdrive. And the mechanic did not screw on the oil filter all the way. So my bmw was leaking oil for weeks. I had to take it to bmw which costed me &5,000 dollars. The manager ray was supposed to compensate me for the damage but he’s just pocketing my money when I go there. I would like to talk to a owner to get this guy ray fired. And some of my money back due to damages.
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September 2022 by cyntrall williams
I went to the Carx on 107 and Cicero in Chicago IL. I have a bmw 535i xdrive. And the mechanic did not screw on the oil filter all the way. So my bmw was leaking oil for weeks. I had to take it to bmw which costed me &5,000 dollars. The manager ray was supposed to compensate me for the damage but he’s just pocketing my money when I go there. I would like to talk to a owner to get this guy ray fired. And some of my money back due to damages.Service: Oil change
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August 2022 by Joshua Lentz
Great people that work there!
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August 2022 by Char T
480 Roosevelt road in Glen Ellyn IL has been my go to shop for almost 10 years...Mike and the team are simply wonderful...my car is warrantied from tip to tail...now that I have moved out of state to Alabama I am looking for a mechanic who will treat my car with the same care...being able to warranty parts is unheard of out here...it would really help if car x expanded and started adding locations in the south starting with Alabama...I know it's a big request with a lot of moving parts but a girl can dream...I just want to have a mechanic again with a company structure I know I can trust
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June 2022 by Carla Chatman
480 Roosevelt road in Glen Ellyn IL has been my go to shop for almost 10 years...Mike and the team are simply wonderful...my car is warrantied from tip to tail...now that I have moved out of state to Alabama I am looking for a mechanic who will treat my car with the same care...being able to warranty parts is unheard of out here...it would really help if car x expanded and started adding locations in the south starting with Alabama...I know it's a big request with a lot of moving parts but a girl can dream...I just want to have a mechanic again with a company structure I know I can trust
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May 2022 by Patrick Huskey
Your manager Mike in st Peter's Missouri doesn't know how to tell what a bad bearing sounds like.He nearly messed up on a brake and rotor job by fixing all of the wrong parts
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May 2022 by Jose serrano
I been going to this car x on Ashland for going on 5 Year's.n one thing I know is they won't sell you something you don't need.witch means a lot especially the way times are now.
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December 2021 by Reginald Fitzgerald
I went to the Hanover park ill location to have a flex pipe repaired and 400.00 later come to find out they fixed nothing. the car is currently at another shop whos say the repair was never done. The guy Jason who wrote the repair up is no longer there because of shady business practice, DON'T GIVE ME THE 1800-359-2359EX 2424 NUMBER BECASE IT IS B.S
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December 2021 by van pringle
So the customer service hot line they give when you leave a bad review is a scam also. I called the number it went to voice mail, I left a voice mail AND STILL NO RESPONSE... I will leave a negative review on EVERY CAR X SITE once or twice a week until someone contacts me
