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December 2022 by Carl G.
I wish I could give them a -5 stars. They seemed friendly, HOWEVER do NOT trust them. When I rented a truck for a one way rental, there was a sign posted displaying what a full fuel level should show on a truck. When my brother and I went to get the truck, which was very dirty, the fuel gauge was not showing full as was shown on the sign in the office. I returned to the office and was told by the woman, that the sign only applied to diesel trucks. Once on the road and filling fuel, the gas gauge DID go further than when we picked up the truck. See Pictures! I told the rental agent when we dropped off the truck about what the woman told us in Hoffman Estates and he said that we were shorted at least $20.00 of gas. He said that more than likely the reason was not only the cost of the gas but the rental agency gets charged a fee to fill the truck and it was their way not to incur additional costs for gas and fill fee. Within a mile of leaving the rental agengy, the check engine light came on, see second picture! DO NOT TRUST THIS RENTAL AGENCY!!!!!!! The Drop Off agent in Avondale, AZ was kind enough to provide a $20.00 credit!
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September 2022 by Ana Estrada
Worse truck rental place! They canceled my reservation 30 minutes prior to pick up with some lame excuse about a system being accidentally open. Lost so much money and time since all my logistics were around the truck. This company is inconsiderate and unprofessional and should not be in business.
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September 2022 by Joshua Wolters
This place shouldnt exist. Cancelled last second, no response to calls, no offer of other options. Stay away
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May 2022 by Carlos P.
This place is straight up trash! The guy legit was late to open the store, took a personal call, then proceeded to go to the bathroom, blow his nose in the sink ( i know this because I can hear him doing it) then he is taking more than 30mins to get my rental which I had already reserved. What makes it worst is that he's not even done helping me out and he's taking care of another guy before me! So unprofessional! DO NOT COME HERE!
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March 2022 by Alanna O.
We rented both a truck and a van from here. They were both in good shape and we had excellent customer service. I would rent from here again and recommend.
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November 2021 by Steve L.
LIke everyone else here, I would give them a 0, but it's not possible. I can't even find the location where I tried to rent on Yelp. The address that refused to honor my rental is at 420 E. Higgins Road in Elk Grove Village at Higgins Transmission. I reserved the truck online for 0730 Monday. Got there at 0740, and was told there was no truck available. Like everyone else here, sucked into a reservation that did not get honored. The truck was sitting in the lot, but they wouldn't give it to me...."Doublebooked" was the answer. Avoid all Budget Truck rental offices in the entire area, you will be stuck on moving day without a truck.
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August 2021 by Jacob Dekelaita
When we arrived in the morning the worker or owner was not even there and it was when the business should of been opened. We had to wait 15 minutes for him even though he should’ve been there to begin with. Would not recommend to anyone, plus rude and horrible customer service. Horrible experience.
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April 2021 by Jaime
Rented a 26 footer with the gas tank at an eighth under full. Returned it at slightly more than than and this location still charged for the fuel and a penalty. $60.55 in total. Called Mike and he said that all trucks should be rented only with full gas tanks. How does this make sense, why have a form that has any fuel level besides full then! Avoid renting here.
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February 2021 by Matt B
MANY issue with this place. Will not use again.Hours are terrible and seem to change regularly.The guy working there said that he bounces back and forth between multiple locations all day, so he might not be there when I want to return the truck and I can just call his cell phone and wait for him and he would meet me. Tried called many times and he never answered.Called customer support and they said that I wasn’t allowed to leave the truck there since no one was at the location and I had to bring it home until the next day and bring it back as soon as they opened the next day. Truck wouldn’t fit in my driveway and I can’t park on the street overnight.I asked if I could just leave the truck there and lock it (just like all the other trucks are sitting there waiting to be rented) and I would just drive the keys back when they opened. They said if I leave it in their lot (where all the other trucks are kept) and something happened to it, it would be my fault, since I didn’t “check it back in” with anyone.
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February 2021 by N M
Worse specialists I’ve ever seen before.
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January 2021 by John G.
Pretty poor service. Rented a specific size/class vehicle 6 weeks ago and on arrival, the location did not have the vehicle available. Only much smaller vehicles, despite the reservation being made 6 weeks earlier. Manager of the location is only available via text message and email and would not take a phone call to try to resolve the issue. Associate directed me to try the airport location and offered no other resolution.
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October 2020 by Preston Johnson
Company Canceled my truck rental a day before pick up. Doesnt have the decency to call and offer options they just sent a email canceling the truck. I called corporate customer service to discuss options and find out why my rental was canceled was told they would reach out to other sites to find a truck. Corporate called back in 15 minutes just saying truck rental was canceled due to no truck being available. Well no duh I already knew that you was supposed to give me options and didn't bother. Will be finding another truck with another company. Customer service was rude and rushed. Will never use budget for anything again.
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October 2020 by James Thomas
Made an appointment to rent a truck, I showed up at the time of the appointment and the place was closed. I call the guy wasn’t even there, he had to run somewhere ?! I wait 20 minutes nobody shows up. This can’t even be a serious business, shut this place down.
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August 2020 by Hussam M
Be prepared to wait for an absurd amount of time. They have made this place an Indians hangout spot. Not professional.
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July 2020 by Karyn S.
Helped someone move cross country, and Budget was the cheapest by far so it's what was rented. This location was the selected drop off point. Per the contract/paperwork, we had until 2 pm on Sunday to drop off the truck. This location closes at 1 pm, and has no drop box/no after hours drop off. Talk about a cluster. We came back this morning at 9 (were told the keys/truck had to be back Monday by 1 pm). We got here and no one's here. The store hours list 7 am to 6 pm Monday - Friday, but there was no one here at 9:15 am. We called the local "24 hour customer service" number, and the guy, Mike, said he had to go to another location and would be back here in 10 min. Except I don't think Mike (or anyone else) was ever here this morning. The Open neon sign was never turned on, and there was no note on the door about being back shortly (there are 9 signs on the front doors/windows next to it, but nothing about being right back). While we were waiting, someone else came to return a Budget truck and was pissed there was no one here. I'd pay more to use a company with better service - the discount isn't worth the headache.