-
January 2024 by Arpen Patel
I’d give them a zero! Very rude staff that not willing to help in any way! They act they’re doing you a favor by speaking to you! The owner manager is the worst and rudest. He’ll con you out of money by offering to take your phone apart to fix it, with no guarantees! As if you could not change a Sim or battery by yourself! They take no returns of any kind! If you do you’ll owe them more money! Be very cautious of this place as they mostly con anyone that’s not Hispanic. I know many folks that hate the staff there. They are true gangsters working there.
-
January 2024 by khamis shamoun
The worker morals do not appear to be that he is educated and polite
-
September 2023 by Helen Ramirez
Excellent attention ??
-
August 2023 by Gabi D.
This is the worst phone company you can go with. They are currently advertising the unlimited plan for $25 a month online, this is a scam. We signed up for this plan which was supposed to start with the new billing cycle. Of course, once the new month started, we ended up only getting 5GB of data, even though on the contract online it says unlimited data. Once we ran out of data, they slow everything down so much that you cannot even send or receive text messages. I came to this location for help and was informed that they cannot help with this. I've been calling their customer service number for 3 weeks now, and each time I speak to someone, they say they will make a note for the engineers to fix this but they never do. They always tell you to wait a few days and that it will be resolved, but unfortunately it never happens. At this point I have called them over 10 times and still nothing is fixed. It would have been better if they just told me straight up that this plan will not work, and not telling me each time that they "made a note" and the engineers will fix this in a few hours or days. I am definitely switching to another company, and am mad that I did not do this right away. I wasn't even aware that they are free to continue to advertise this deal on their website, knowing that this is not working and so their advertisements are false and they don't feel obligated to follow through with the unlimited data, even after signing up for this and getting confirmation through their website about being enrolled in this "unlimited" plan. I've never before had an issue of signing up for a plan with certain terms, and the company not honoring that. And apparently we're not the only ones with this issue, as we've had many customer service reps tell us that this is an ongoing issue, so beware.
-
August 2023 by C Note
Fraud Alert! Online shows $199 iphone 12, but sold it in person for $250. In addition to this, the sales rep asked for a PIN to be entered into the account and used the same PIN to make a second $50 plan payment! Very dishonest and unethical business. Do online or go to a different store. Filing a fraudulent report with bank, BBB and FTC!
-
July 2023 by Danielle Lyric DuDoit
I like this location it's a Latin ran team but they treat everyone equal never rude and speak as soon as u walk in. 5 star team
-
July 2023 by Matthew Dyrc
I Paid $25 a month for an unlimited plan, and A week after I got this plan my service completely stopped working. I can’t call, text, or search anything up without WI-FI. I called them to resolve this issue and they said they would fix it but they never did. Really bad experience and I might consider switching to a different service provider.
-
July 2023 by Zesar Zarrera
This place has a cool layout big store but lacks in customer service. I walked in on a Sunday and was greeted by Pedro a sales rep in Spanish LOL. I said hello in English and he spoke to me again in Spanish.I told him what my issue was with my phone and told him I was an existing customer his demeanor and body language seemed he was irritated because I did not speak Spanish.Overall the store is great place near the neighborhood and if your interested in Boost Mobile products but be aware of Pedro. I think he needs more training in customer service and some anger management.
-
July 2023 by YakFox SnowIce6
I Paid for Service from this place and they did not even give me any. No matter how many times i have tried to contact this place, they have done nothing about this matter. Terrible place in the bad part of Schaumburg, it’s easy to see why this place is bad. Just get T-Mobile instead
-
August 2022 by John Heart
Awesome experience when swapping my old phone for a new android. The transaction couldn't have been easier - I walked in with my old phone and a short time later I had a new phone with all of the data from my old phone transferred over. This is a very friendly and customer service focused location, very glad I came here.
-
July 2022 by Josh Ferro
Great place super friendly Luis is super helpful ?
-
October 2021 by Eric P
Awesome experience when swapping my old phone for a new android. The transaction couldn't have been easier - I walked in with my old phone and a short time later I had a new phone with all of the data from my old phone transferred over. This is a very friendly and customer service focused location, very glad I came here.
-
July 2021 by Vicky Toledo
Good customer service!
-
June 2021 by Eva Gonzalez
Great customer service. Very helpful and reliable people. Left the store satisfied! Definitely recommend!
-
February 2021 by Xavier Carrasquillo
Great staff
