-
February 2024 by Bill Arness
Too much time on her phone
-
January 2024 by Sonja Berry-Perez
Incredible experience yesterday! My 85-year-old Mom bought a new cell phone from AT&T. But, before she could activate it, she lost it somewhere in her house... over a year ago. She finally found it and asked me to take it to AT&T so that they could activate the phone for her. One, she was embarrassed, and two, she couldn't hear the rep BECAUSE she's hard of hearing!I went into the Schaumburg store yesterday and the staff was wonderful and understanding and didn’t laugh at either myself or my Mom. I watched them troubleshoot various aspects of the phone and it was working in 22 minutes minus the 15 minutes needed to charge it so they could work on it! Incredible customer service and support..friendly and honest staff..integrity abound and they explained why they were doing the do!I guess there is "no dumb question" because I asked Alex, "is this thing supposed to talk to me like Alexa?" No...but I have been wearing my "Google Pixel" watch for six months WITHOUT it being properly connected to my Google account! The staff here "meets you where you are" in technology and teaches you how to use the equipment.. I'm a meteorologist and federal disability Advocate and I'm clueless about using cellphone technology. "Thanks, AT&T!"Feels like a future AT&T commercial...doesn't it!?
-
November 2023 by M W.
This place doesn't respect their customers. They allowed an impatient customer skip ahead of the other customers. The manager even backed the impatient customer actions.
-
October 2023 by Vanessa Brooks
Amazing Staff!!!Vidal helped my mom and from beginning to end. Such a patient and knolagable employee. We are very appreciative of his time and efforts to help make sure we accomplished everything durning our visit.
-
September 2023 by Rachel Kaplan
I’ve been to this location a few times and I’ve always had a positive experience, but when you go make sure you ask for Alex! She’s kind, personable, knowledgable and has a great sense of humor. She made our experience quick and easy and gave us information we wouldn’t have known otherwise. You’re the best, Alex!
-
September 2023 by Lakiesha Davis
I really want to give the manager Alex here her flowers she is so patient with customers and she is a problem solver with excellent customer service. She really impressed me and I HIGHLY RECOMMEND this location and employee to take care of your needs. She’s the one!
-
September 2023 by Wendy Senft
Just visited the store for some help with my son’s phone. I received exceptional customer service from Vidal and Anthony! Very friendly and helpful. I really appreciate their help with getting my son’s phone up and running.
-
July 2023 by Betul Fersat
Our representative was Vidal, he helped so much, i have never gotten this much help this fast, answered all my questions without any problem. He did very good, definitely will come back to this location only because Vidal was so helpful. Vidal should definitely get a raise.
-
July 2023 by itrydhm88 Anonymous
I came in with a shattered screen on my phone and these 2 gentleman helped me tremendously! Great customer service, they gave me options, they saved me money, and i left happy! I can't say ive ever had a better phone shopping experience, and if those 2 guys ever see this thank you both...atnt great job ^_^
-
July 2023 by itrydhm88 warframe
I came in with a shattered screen on my phone and these 2 gentleman helped me tremendously! Great customer service, they gave me options, they saved me money, and i left happy! I can't say ive ever had a better phone shopping experience, and if those 2 guys ever see this thank you both...atnt great job ^_^
-
June 2023 by Anna Schuld
So I literally never write reviews but I wanted to give credit where credit is due. The manager, Charles, is 100 percent customer focused. Helped me with a trade-in when no one else would. He even personally ensured that my phones made it to a UPS location. Cannot say enough about his professionalism and patience.
-
June 2023 by Cindy be
I had a wonderful experience at this store. Charles was so kind to me. He took the time to help me through returning a phone due to a death in our family. His customer service is the greatest! I appreciated his kindness.
-
May 2023 by Lupe Slowick
Excellent customer service very helpful and was concerned about my needs, took time and patience with us.
-
April 2023 by Mandi Sano
I went to this store yesterday to trade in my previous phone. They were pretty busy, but I was greeted as I walked in the door & politely asked to sit tight & someone would help me as soon as they could.I did, it was only about 10 minutes & I was assisted. Everything went smoothly & my trade in taken care of promptly. What I noticed was how great the employee was about checking in with groups waiting to be helped. He never let anyone feel like that had been forgotten & kept them up dated on who was next in line.Good job to this store. I have been going here for every bit of 20 years & the employees never disappoint.
-
February 2023 by Ankit P.
Vidal was amazing, he help me through my whole process and was attentive towards resolving all my concerns.. I really appreciated his work and help..