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August 2024 by Sal S.
The staff we delt with at the Schaumburg store fron Kevin to his manager was very helpful, knowledgeable, and accommodating.
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August 2024 by Courtney Daly
Got a beautiful couch and Eddy was wonderful!
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August 2024 by Luke Fischer
My wife and I knew what we were looking for and found it quickly. Delivery was prompt and on schedule, too!
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August 2024 by Frank Chen
Jesus is a professional salesman and understands his staff. This is my best experience with Ashley.
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August 2024 by Brian Vinezeano
Ashley furniture is a no pressure shopping experience. Our salesperson was an absolute gentleman and helped us all along the way after we made our decision. They gave us an excellent price for a fantastic piece of furniture. I would shop nowhere else. Thank you Mike!
Unfortunately the couch does not fit and The sales person Ron, at the store now is not helping us out. We were offered some trashy looking replacements that nobody would want in their house. I certainly wasn't expected this and I certainly hope they make a replacement it cannot sit in our hallway The fire department will not allow it You got two days to get it out of here.
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August 2024 by Christine Golko
We had a great and easy experience working with Carlos at the Schaumburg store! He was patient and helpful and explained things clearly. We are looking forward to getting our table on Wednesday, August 7th!
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August 2024 by Karen Yanke
Eddie was great! Very patient!
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August 2024 by Monica A.
Overpriced furniture and not great Quality. We got a couch from there not even 2 years old- started creaking 5 months in, staples sticking out which hurt one of un guests and was very embarrassing!! The covers have zippers but once you take it off to wash it ruins the backing and is only a bunch of separated material that makes a huge mess and when putting to it back together and zip it is super lumpy and uneven. Terrible will never buy from here again! I would actually love a refund or couch even exchange as i am so unhappy and already want to get rid of the couch.... idk what happ 20 years ago my parents bought our furniture from the one in niles and we still have them in great shape. Either this store is poorly managed, or the Ashley quality has completely changed. Will keep warning people not to buy from here cause i feel like an undervalued customer.
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August 2024 by Craig Friel
My sales rep Ben is outstanding! He definitely went above & beyond met & exceeded all my expectations.
☆☆☆☆☆
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August 2024 by Darrel Reed
Carlos was knowledgeable and was very courteous
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July 2024 by Dan Petrey
Couch was delivered with white glove service and was damaged. I was told I would get a phone call within 45 minutes after the customer service agent said that I could not keep the damaged couch until they replace it. Still no phone call. Not too excited about this situation
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July 2024 by Christina Donahue
Great service from Ronald! Fast and easy and most importantly knowledgeable!
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July 2024 by Victor Nava
It was a great and pleasant experience we were helped by Ben who was amazing. Thank you for helping us find a perfect mattress!
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July 2024 by K B
My husband and I bought a reclining sofa today. We worked with Michael.
He was very friendly and the transaction went smoothly.
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July 2024 by Todd Adcock
Mike our salesman was fantastic.
