-
June 2024 by Anam
Alec did a horrible job on my haircut. I told him to give me one length and he gave me lot of layers. He did not listen. So disappointed with the service.
Stylist: Alec
-
June 2024 by Iris Olson
This is not our first visit to this salon, but is our last. Horrible customer service and mediocre salon services. Definitely not what I am used to for an Aveda salon.
-
May 2024 by Sharon F.
I was concerned with all the negative reviews for the Schaumburg Asha Salon, but am happy to say I got a great haircut by Yesi and will go back to her for future appointments. The front desk staff was polite. I did not use any of the spa treatments, so I have no review of that. I found Yesi to be professional and very knowledgeable. I do recommend Asha.
-
May 2024 by Jori G.
From start to finish, my experience at Asha was terrible. The staff didn't understand that I wanted a "gel manicure." They asked," No chip?" I said that we call it gel but maybe you call it no-chip. Ok. Picked out color and manicurist looking to match color for 3 full minutes without starting my nails first. When I told her that I wasn't telling her her business but could we start wrapping the nails and while the polish remover was working, she could look for the color I had picked. She moved very slowly from seating me to asking about polish choice to trying to match the color She came back to table and said that she didn't think she had the time to finish. Maybe we could try to finish. I asked her to speak to her manager about this. Another five minutes went by. I asked what the manager said but she said that her manager was busy. I didn't know what took so long I got up and went to the front desk. Some of the staff tried to talk to me but I wanted the manager. The manager was busy and wouldn't talk to me. I insisted. Manager said she would talk to me at 4:00. It was now 1:30. I explained that if I treated my customers in this same fashion, that I would have no business. The same went for my husband and his business. I'll give this review a 1 star because some of the employees tried to help when the manager refused. Needless to say. I got a very good gel manicure nearby.
-
March 2024 by Kinnari Saraiya
Hands down the best stylists and staff. Highly recommend!
-
February 2024 by Tanja Schubert
“Treated” myself and 3 daughters to facials, after Christmas. Only 1 of 4 had a pleasant experience. Towels smelled musty. Lucy criticized and berated my one daughter who suffers from acne. Poor girl left in tears. Her face was blotchy; nose was actually red & swollen for 2 days afterward. Other daughter did not get foot wash, massage of hands & feet or essential oil preference. Paid over $700 - EXTREME buyer’s remorse!!! I called repeatedly and emailed store manager, Angela, but NEVER received a response. Horrible and very costly disappointment. Do not waste your money.
-
February 2024 by Marcin Brzozowski
Alex, Alex and Alex )) Recommended. Thank you
-
February 2024 by Addiz Rosenthal
Andre is the best!! I love love love my haircut ?
-
January 2024 by Sheri Genson
I love my colorist Gigi and hair stylist Alec
-
January 2024 by Dharanee k
Gabby is the best for pedicure
-
January 2024 by Penguin
The staff at the front desk are incompetent and give coats and jackets left and right to whoever. Then they try to pin the fault on their customers.Ryan, one of the stylists does not do a very good job on haircuts. He mostly wastes good half hour for pulling and drying the hair than actually cutting it.I am not going back there. Very disappointed with the service and overall attitude of the people working in this place. Not worth wasting time and hopes for a good haircut and style.
-
January 2024 by The Anthropologist
Normally these kind of scenarios wouldn't have been an issue had it been handled with the right communication but I feel like this does need to be shared. For anyone who doesn't want to risk a safety concern when giving ASHA staff their coats to be stored in their closet, definitely check that they've given you the right coat (just a heads up). I went to ASHA yesterday for a 3PM appointment with my mother and upon arriving, the reception staff asked if I wanted to leave them my coat. I did and they gave me two tickets with numbers to confirm which coats we dropped off for when I came back to receive them.My stylist Ryan took care of my mother and I between 3PM - 5PM and overall, the hair cut/style was a good experience that left a good impression until time came to collect the coats. He offered to retrieve the coats for me but as the receptionist was the one who handled the coats in the first place, I said I'd be more than fine with the receptionist getting the coats for me. I picked up the coats using the two tickets and received my mother's coat and a black puffer coat that resembled my coat that I brought in.I waited in front of the ASHA for fifteen or so minutes for my dad to pick us up and when returning home, I was getting ready for a dinner that I briefly discussed with Ryan as to the reason I was getting my hair done in the first place. ASHA called me an hour later and left a voicemail to advise that they gave me the wrong coat. I checked the coat that I had and they were correct, it was a black puffer coat that resembled my coat but it was not the coat I received. Not a problem until I called Ryan back to confirm that I was planning to come back to the salon to retrieve it. My mother was in the background asking if there was a way for me to retrieve my coat tomorrow and drop off their coat to them that morning as we were going to be an hour late with the traffic between Woodfield Mall and our destination. I insisted to my mother that I would retrieve the coat that night because I didn't want my coat to possibly end up lost if they had given my coat to another customer by accident. That being said, I overheard Ryan on the phone commenting on how he "did not appreciate what was being said in the background" and that it was my fault for rejecting his offer to give me the coats back instead of the receptionist. At this point, I was pretty stressed with trying to make my reservation on time and talking to Ryan on how we'll retrieve the coat immediately.What came out of it was that my parents were able to retrieve the coat in my stead. I asked them that night if they were able to receive the correct coat and they did. While ASHA's staff apologised to the woman for the mistake, they did not apologise to my parents. They did not accept responsibility for the mistake despite us following their coat system where we turn in our tickets to receive the correct coats. It was fortunate enough that I had nothing in the pockets of the coat but for anyone who gives their coat to ASHA's reception team, please either make sure that there is nothing in your coat/jacket pockets, double check that you've received your correct coat or even better, forgo leaving your coat with them and avoid an unpleasant experience like this. It's been a couple of years since I returned to ASHA since moving out of Illinois and it comes with disappointment that the first experience I receive from coming back is one that left a bad taste in my mouth. This could have been a severely worse outcome if someone did lose their property and to add insult to injury, the staff team and its stylist did not handle it with grace.
-
January 2024 by Ana Mencini
Always great service. Clean and friendly.
-
January 2024 by Tracey Wendt
Always a magical experience
-
December 2023 by Ana M
Always great service. Clean and friendly.
