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January 2024 by Shawn M
It’s always a pleasure to work with Matt and Justin at Serra BMW. No nonsense. Just the facts, which I appreciate. Thanks!
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December 2023 by Women Liberty
I brought my car from Bloomington Illinois for service! And dealt with Matt Pieczynski at service department. I Can tell you he is very courteous and helpful and it was pleasure working with him!
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December 2023 by Ronald Roaks
Easy to get appointment. Courteous. Fast service. Reasonable price. All good.
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December 2023 by Shandon Smith
Great service, very informative of the actual repair or service needed to keep your vehicle performing at its best!
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December 2023 by Javonie Small
I have resided in various locations across Atlanta, Phoenix, Arizona, and have had the opportunity to encounter customer service in various establishments. Nevertheless, I must express my utmost satisfaction with this particular establishment. The customer service here has been absolutely commendable, characterized by amicability and professionalism. The staff members are genuinely friendly and provide a pleasant overall experience. I appreciate the fact that I never feel coerced into making any decisions, as their primary objective seems to be offering assistance rather than engaging in any deceptive practices. I always work with Justin D. Great Man always takes great care of me!
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December 2023 by Ravi Bhambri
Matthew gave 5/5 service. I left very happy from the dealership. Thank you MAtthew. Also I loved they picked and dropped me.
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November 2023 by Tobias Michlik
Thorough and efficient! These guys really work with you to get what you want too
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November 2023 by James Young
I have to use their services because they are the only dealer in town. They continuously seek every way possible to extraxt exhorbitant prices for service and “suggested” maintenance. In my last visit they invoiced me over $700 for services they said they would waive and accused me of lying before finally agreeing to remove the charges, although they still refused to remove one charge they committed to waive. Shady business practices. Beware if you have to take your vehicle here.Services: Auto battery replacement
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November 2023 by Janet Ingargiola
Reliable and professional service always,we appreciate how we are treated as a customer.Services: Full body wash
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October 2023 by Abdullah Alawad
I received a service for a surprisingly very competitive price, even cheaper than a good local auto-repair shop in Champaign!! I couldn’t be happier, the service was amazing! First, they inspected the car, sent me a detailed report of the faulty parts (rotors and brake pads were in bad shape), gave me a quote for the repair cost, and waived the inspection cost for me!! I asked that I want to see if I can find cheaper repair cost in a local auto-repair shop and they gladly agreed (without charging me the inspection cost!!). After checking with a good auto-repair shop in Champaign, I was offered a more expensive repair cost!! Without thinking, I returned to this dealership and accepted their offer. I found out that the dealership are able to get spare parts in their inventory with much cheaper prices than the auto-repair shop that I went to. I would definitely be coming back again!Services: Vehicle Inspection
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October 2023 by Suzy Worthing
I had several repairs that needed to be handled. Matt was very efficient and responsive to my questions and concerns. The repairs were done in a timely manner. I was happy with the results. Thank you.Services: Steering & suspension repair
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October 2023 by Matt Mcqueen
Part department very nice and very helpful
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October 2023 by Lauren Harris
The service team is always efficient, professional, and honest. I've only had great experiences here!Services: Auto battery replacement
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October 2023 by Edward Blanden II
Service is always good. Service advisors are very knowledgeable and helpful in deciding what is needed or not for whatever your car might be having issues with.
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October 2023 by Janice CRANK
Clean waiting and restroom areas. Coffee and snacks. Staff was friendly and professional. Great communication.Service: General repairs & maintenance
