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“I have found several instances of this Walmart lowering their prices on items that we regularly purchase for a month or so and then raising it back to their previous price and then raising it again in a couple of weeks to a new higher price. I hope this doesn't become a pattern. This soap was $2.97 forever and then all of a sudden went to $4.97. Ironically, after I mentioned it in a previous survey, it went back to it's previous $2.97. This item seems to have now disappeared from the soap set. Change for the sake of change is getting tiring at Wal-Mart”
“I just swung in for a new charger, but Reece was very helpful. He could've just handed me one and went about his business, but instead went out of his way to make it a pleasant interaction.”
“Not sure of the name of the employee that helped me today but he was fast & efficient. Also very polite & pleasant to speak with. 9-1-24 Best location in Champaign”
“Matt helped me trade in my old phone for a Galaxy S24 Ultra. He mentioned the discount on trading in phones, even a damaged one like mine. Besides the discount on the new phone, there was a special to add a watch for basically nothing. The process was easy and I'm glad I came to the store. Now my bill is actually less than before. Ian helped me as well, thanks to both of you. This store has a better selection of phone cases than any other phone store I've been to. Now I have a case that's even better than Otterbox. And it has style. Thanks again for the recommendations, Matt. A+ store”
“Hands down one of the best places to get started. These guys could honestly careless about making YOUR BILL BIGGER just for them to get a big payday. Very straight forward and helpful on every level. I was not even expecting to switch and ended up switching and it was cheaper, better phone, far better coverage. Going to be going back and getting more from them that's for sure”
“I cannot say enough good things about this store and the manager. Long story short, I got into a huge mess with an offer from another carrier. It was of nightmarish proportions. The store manager worked with me and I returned to Verizon with a better deal. I have been a Verizon customer for over 20 years. I have never had a problem. I did a dumb thing. Very grateful to this Verizon store for all their help.”
“I went to AT&T on Prospect. Daniel was my sales rep. He did a wonderful job! Friendly and knowledgeable. Highly recommend this store and making an appointment with Daniel”
“Had a great experience coming into this store. Was acknowledged and greeted as I entered. Treated as a important customer and issue was solved rite away. Bobby was a breath of fresh air after going to the Verizon store on Town Center Blvd. Where I was very unappreciated and talked down to. Drive the extra 2 minutes and come here!”
10AM - 8PM
1702 Philo Rd, Urbana
Mobile Phones
“This is my favorite T-Mobile store ever. Tes is Beyond phenomenal. Her customer service is the absolute best that I’ve ever had. And the store is always so neat and tidy. Ms. Tes Deserves a raise and any top employee accolades”
“Omg dee was soooo helpful!!! He even called and did a follow up to make sure everything was working. I love great customer service he need a raise!!! So nice and kind!”
11AM - 7PM
7 Convenience Center Rd, Champaign
Mobile Phones
“My daughter hadn't been able to get or make non apple user phone calls for almost 2 months. After being told to contact AppleCare and driving to AppleStore in Matteson I decided to come back to Cricket. Fortunately Melissa and Julian were on duty!!! They were both awesome and I'm happy to say everything is fine with her phone now. Thanks for the great customer service!”
11AM - 7PM
2716 N Prospect Ave, Champaign
Mobile Phones
“Julian assisted me both times I've come by for a phone replacement. He is kind and was amazing at helping me get my phone set up both times. He helped me find a phone right for me and I love it. Thanks, Julian!”
“Paid my as usual. The gentleman that is usual behind the counter is really a polite and respectful person. And the dog that inside,makes it feel like a country cabin....lol”
“We switched to T-Mobile from. Verizon because they had a great switch over offer for AAA members over 55. They sent new Sims cards and I couldn't get the old ones out so we went to T-Mobile for help
The guy who helped us was very knowledgeable and friendly. He completed the Sims csrd switch, moved us from Vetizon to T-Mobile and even helped with an unrelated problem with an App. I strongly recommend them”
“Kenzie and Ron were amazing! They helped us navigate how to swap our phones from Verizon to AT&T, answered any questions we had, and were friendly throughout the whole process! They genuinely made what could've been a painful and anxious process easy and chill! :)
Cliché though it may sound, I definitely recommend coming here!”
“No real phones available, they ask to order online. I felt lil down, but I find that most of the stores do this. Except the exclusive shops like Best Buy and few others.Otherwise I find the cloths, home interior decoration items, and kitchen utilities exciting.”
“I was switching from Verizon to T-Mobile and was having some problems with the telephone number transferring. After three hours it still was not resolved, and although I was very anxious and frustrated, Malik was calm and professional through the entire process. I did finally get my number back and I just can’t stop thinking about how great Malik was during this entire situation, he was professional yet personable I’d give him 10 stars if I could.”
“From day one this place has been stellar. There used to be one lady who was there every time I went and she was so welcoming. Now there is more staff and they are great just like her! As I walked in one new guy made eye contact and said, “Hello!” And did the same with my mother and another gentleman whom walked in afterwards. We all said, “Hello,” back. Then Eric Z. came and said, “Hello, how can I help you?” He processed the payment in a timely manner. That guy deserves to be promoted. I remember seeing him as he first started and I saw how quickly he caught on to everything. I support Boost Mobile of Urbana and recommend coming here for plenty of seating and friendly staff.”
“I had a LOT of trouble setting up my new IPhone so I brought it in-store to get some help. Ebony was the one who assisted me and she was spectacular. She was very kind & helpful and she was extremely patient. She honestly made the experience 100x better as I was there for over 2 hours.
Verizon~ if you see this, she 100% deserves a raise!! We need more people like Ebony!”
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“Overall the staff at this location were very helpful and polite! They knew what they were talking about and helped me walk out happy with all my information on my new phone! Definitely recommend this location :)”