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“Very good service, they filled out the form for my mother's residence and it arrived very quickly, thank you Alejandra for your services and your kindness ?”
“Klaudia has been great with helping me setup my homeowners insurance as well as my cars. She always responds in a timely manner and answers any questions I have. I would recommend using her.”
“Love this insurance, this office & the prices were provided with. The staff is excellent & very efficient. They’re quick to provided COI when needed or any questions we may have they’re great to provide excellent service. Consuelo is great! Very kind, quick to response & great at her job. We’re very pleased with them. Thank you!!”
“Review for Cecilia Solis - Asst Office Mgr: Shopped Condo/Auto/Umbrella across 12 companies. State Farm had best coverage at best price (a few others were close on price), but it is important to me to have a good local agent that I can depend on. Cecilia sealed the deal. She had glowing Google reviews, and now here is another. From the first phone contact to initiating the policies, she modeled what great customer service should be. She (1) is very knowledgeable of her products and offered helpful suggestions. (2) quick to return phone calls (3) patient in answering questions - I'm detail oriented and had many specific questions; Cecilia gave as much time as was necessary to fully answer all of them; and where I wanted to see the actual language in the policy document, she gladly pulled-up the policy for us to view together at her desk. (4) also, again, was very patient in gladly running many different quotes with varying coverage combinations/levels. Lastly, she is very pleasant. I know I have a go-to agent that will have my back if a claim event occurs. If you're shopping insurance, you should definitely include Cecilia/State Farm in your search.”
“Andrea is my go to person and is always responsive and helpful! She is one main reason I stay with Allstate! She provides great customer service and is always helpful!”
“This agency is always very helpful, the team works with you to ensure that you are paying for the insurance that you require. They listen to your needs first instead of just offering you something that you won't need. Heather and Dawn are great to work with!”
10AM - 2PM
530 Barron Blvd Ste B, Grayslake
Insurance
“Several years ago I received information in the mail about Farmers Insurance with George's business card. I decided to meet him. What a great decision I made. George is the best agent I ever had. He listens, understands, always trying to help with the the best coverage for my car and the house. Thank you George for doing a great job.”
“I have been with American Family Insurance since 1995 and could NOT be happier with their products & customer service. I was very lucky to have connected with an amazing agent from the beginning. I did not realize how fantastic my first agent was until she retired and I was transitioned to a new Agent -- after several issues with her, I transitioned to another Agent, and had the same unsatisfactory experience. After calling the AmFam HQ in Madison, I was connected with Trevor Pachis of Pachis & Associates -- WHAT A 180* turnaround!
Trevor and I met personally, first, and he gave me his cell phone number to text him directly with any issues I might experience. And he lived up to that promise as I've had to connect with him a couple of times over the past year. Always responsive, always got me in touch with the right person at his Agency, and every challenge I experienced was handled near-flawlessly.
Recently, I had a need to revisit my Homeowner's Policy for changes to my coverage levels, so I texted Trevor & he connected me with Kristi Johnson. I have been attempting to review/revise my Policy for a number of years and had several challenges in doing so until I finally was blessed with having a meeting with Kristi.
What has taken several phone calls & a lot of frustration on my part prior to connecting with Pachis & Associates, Kristi came to the meeting prepared by already reviewing my Policy, had some suggestions, listened to my thoughts on coverage, and she was able to reconcile in 45 minutes what I'd spent blood, sweat, and tears (mostly tears) trying to do on my own for far too long! Kristi knew exactly what I wanted, we discussed thoughts I had (even though I am not an expert), and reconciled everything I needed to in one telephone call. She is AMAZINGLY knowledgeable & I felt like my business was not only important to her, but important to get right the first time so that this could be my last call to AmFam about my coverage.
In short, I am over the moon to have finally found a partner in Pachis & Associates and have the privilege of working with Kristi. I was spoiled with my first Agent & her level of customer service (I just didn't know it) -- I now feel spoiled again, and that has been a long time coming! I wholeheartedly recommend Pachis & Associates and, especially, Kristi & Trevor -- nobody is going to claim that Home and Auto insurance is something you want to spend time finding or reviewing, but at least Kristi & Trevor have taken the pain out of it for me. And that has been a long time coming! THANK YOU BOTH!”
“I am quite satisfied with my experience with them. Every time I have called regarding changes and questions they have gotten back with me quickly with a resolution.”
“Great agency with wonderful staff! Thanks for all your help - if you need insurance look no further than Dave Dingman State Farm. Thanks Leslee for all your help!”
“I went through Allstate because my parents have them when I was getting my first new car. They did go through a different branch and have been happy with it. I picked them because of reviews and have not regretted it. They have the best and kindest customer service. Always helpful and prompt. If you call with a question they are great at giving you a breakdown in the way you’ll understand all the options including costs.”
“I've been with this State Farm Agency for over 20 years. I would never go anywhere else. Cliff babbey and his office manager Leticia are wonderful people.. I wish everybody in business was as knowledgeable and responsive as they are. Five stars all the way 10 if I can give them”
“Michael is such a great agent that is so willing to help. As a new business owner, I appreciate the assistance and networking tips he provided. I have great insurance with a great professional.”
“In short, Mary Ann has been the best insurance agent we ever had. Over years, we went through different insurance companies and various agents but she by far has been our favorite. She is very knowledgeable, professional, and willing to help. Along with her staff Deici, we can always find someone to talk to every time we had questions or ran into insurance issues. Mary Ann/Deici, many thanks to make our life easier :-)”
“I can't say how happy I am with Jessica and Janet. They are amazing!! Always there to help and very good at taking time to explain things and turnaround time on requests are so fast. I feel they have always been there when I needed them. it's hard these days to find good customer service but I found it here.As for pricing on things - I'm not as happy - it keeps going up more and more each year. as does everything.”
“As a longtime client of Farmers Insurance, I can’t express my gratitude enough for Scott Johnson’s agency handling all of my insurance needs. Liecha went above and way beyond to help keep my homeowners costs down and her prompt follow up calls and emails. I would recommend this agency to anyone and everyone.”
“Lou and Joel Fiorelli have been our family's State Farm agents for over 40 years. Excellent professional services have always been provided by agent and staff.”
“Best experience so far on insurance we had almost left All state due to lack of communication in Waukegan office no one answering called this office & asked to change we spoke to Megan let me tell you she’s absolutely incredible everyone going to this office go to her she absolutely knows he stuff thanks so much agin Megan I will definitely be sending my people to you ☺️”
“Jimena was great at explaining every detail of the insurance. She was very friendly,patient,and kind.My husband and I were satisfied with the service received in this place !”
“Had the pleasure of speaking with Michael to go over my options for business insurance. He was terrific, personable and kind! I would recommend this company for anyone looking for insurance they’re great”
“My recent experience with this office exceeded my expectations.Chantelle went above and beyond making sure that I had everything I needed and in a timely matter. I felt very comfortable in choosing this agency to take care of all my auto insurance needs.Definitely 5 stars for customer service!!”
“Awesome, helpful, and very nice people to work with! Gordon would bend over backwards to help you with anything you need. He's an awesome guy and I've known him for many, many years!”
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“To the people who may know this, I 100% recommend changing your insurance with Sofia Perez d Farmer Insurance and I have had experiences with other insurance companies and no one helps like they already did with me, thanks Sofia, there is no better person than you. 100% recommended.”