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“I recently needed to pick up an online order, and although there was a hiccup with locating my item, the experience turned out to be remarkably positive thanks to the cashier who assisted me. Upon arrival, when the item wasn’t immediately found, the cashier promptly had someone also check another location and was extremely courteous, apologizing for the wait.
Throughout the process, she was not only professional but also proactive—at the first sign the item could not be found, she started reassuringly explaining the next steps. The store manager stepped in to assist, but it was the cashier’s initiative and clear communication that really stood out.
Ultimately, I decided to wait for the item to be delivered, and the way this situation was handled by the cashier left me impressed. She made what could have been a frustrating experience very manageable. She is a credit to Ace Hardware and exemplifies the type of service that builds customer loyalty. She definitely has a bright future ahead. Thank you!”
“Always good customer service. They ask good questions and find solutions. The experience shows. Thanks guys for helping with vaccum lons and much more. Great hours. .. Bravo.”
“This is one of the best Ace I have been to. The employees try to help to the best of their knowledge. Always friendly and even in a power outage, they are their to help everyone.”
“If you're unsure about what tools/supplies you need to complete a job, the crew here will help you with whatever you need, from planning to completed project Antioch Ace can get you through it.”
“Well, it's Ace Hardware... It's not like the Ace Hardware of years gone by. Like most retail establishments, the employees don't seem as knowledgeable as they did years ago. But, they do have a good enough selection to get you through any kind of household emergency that you might run into. It's a little pricier than, say a Menards or Home Depot; but, it is convenient. So, you might pay a little more; but, it costs you less in gas than to drive to Menards or Home Depot, so in the long run, it's not really any more expensive.
I was going to give them 5 stars; but, their employees are about as knowledgeable as the people working at Menards or Home Depot. That is, they know where to find something in the store; but, most of them don't know what half the stuff they sell is for, or how it's used. Just my observation.”
“Ace always sell that thing you need and you can't find anywhere else, especially big box stores. The employees are extremely knowledgeable, know exactly what you need, never come out of that store disappointed.”
“Great friendly service. I get my propane tanks for the forklift & BBQ grill filled here on a regular basis. If you don't see it there ask they're great at helping you out they're a bit smaller than your normal True Value and may not have everything you need so maybe call First but if you're local stop on by”
“Caroline is extremely knowledgeable and continues to answer every question I’ve brought to her regarding my chicken and duck flock. All the employees at this store are friendly, gracious and helpful.”
“The place to go when you need common annuals, bushes, or trees. Great sales after the main planting season has passed.
Also the place for Simpson Strong Tie connectors which are the thing to use in construction.
They also carry manila rope handy for lashings projects.”
“Great store. Outstanding location. Clean inside and out.Employees are there if you have questions or need assistance. Never felt “rushed” by the employees.Very good lighting which is helpful. Fun Country music playing in the background.Parking lot is large enough for your truck and trailer.Like their product selection and pricing.”
“Can't stay away, have everything you need to maintain your property. 100% for HD, only problem is their outside vendors, i.e. carpet installation & appliance delivery/installation. Oh well.”
6AM - 10PM
6401 Grand Ave, Gurnee
Hardware Stores
“On Fathers Day I bought a weed wacker spool and since I’ve never installed one, I wasn’t sure how to install it, so I asked an associate and he politely installed it on the spot and we tested it and it worked perfectly! Thanks for GREAT service!! Dale”
“Awesome service. The lady at the online pickup area was so helpful and friendly. I wish I remembered her name to give her recognition in this comment—five stars on selection, value, and service.”
“Very helpful on my lead blower purchase
**Update 5/28/2024**
The guys and girls in the service department are amazing! They keep everything I have running!”
6AM - 10PM
369 IL-173, Antioch
Hardware Stores
“I had to get some paving block and cinder blocks and for once someone came and helped me load them. Nick in the yard was on a forklift and helped me out and was very pleasant and helpful, Much appreciated!
Antioch, Illinois Menards”
“We were looking for a refrigerator. Went to Lowes then four other stores including the two main competitors. We decided on a model Menards had but just before buying my son googled and found the same fridge on sale $400 cheaper at Lowes. Plus they had a $50 off on purchases over $500. The other placed wouldn’t deliver on Sunday but Lowe’s said it would. The salesman was super friendly. Great experience and saved a bundle. And that a pretty “cool” deal.”
“Sean Esposito at Menards provided outstanding assistance when I ordered a fence. His customer service skills are top-notch, and his experience shines through in every interaction. Sean's dedication to making customers happy is evident, and it's people like him that make me want to continue shopping at Menards. Highly recommend!”
“Koffler is the easiest and best for specialty floor and wall products. Customer service has good advice and my questions got answers. Found the products I needed fast. Recommend”
“I was scared to trade, because I have been scammed many times, but I had to take one last chance because I heard about MR WILLIAMS JOHNSON Platform was a very honest Man , so I gave it one last trial wow to my greatest surprise what I have about him was correct, today through williams johnson I have been able to get back all I had lost and earned even more, contact him for the best investment services and you will not be disappointed, I invested $1,000 and got $14,600 in 7 days,Thank you very much for your diligent work. mr williams johnson.I’m very impressed! I will definitely be referring him to you all.”
6:00 AM - 10:00 PM
1660 N Milwaukee Ave, Vernon Hills
Hardware Stores
“Probably my favorite Lowe's store in the area. The store is always stocked and the staff is super friendly and always making great suggestions when you're looking to do a project. They are also quick to share the amazing deals that are going on too. For this particular visit, we went to get a new Christmas tree. And while folks went feral for trees, we had our eye on only one, and they didn't have any on the floor. This one gentlemen noticed that we were looking at it and came us to us to tell us they had one left and he's happy to grab it for us. And he did! We were in and out in 10 minutes while others were still fighting over trees. He also shared with us some of the other deals that were going on and next thing we knew we walked out with a cart and car full of things we didn't know we needed but were so fun we couldn't say no! Haha.”
6AM - 10PM
2731 Hartigan Rd, Ingleside
Hardware Stores
“I had been in this store far too many times. The store was average for a big box hardware store. The customer service was the same. Well I went in a few weeks ago and walked up and down the aisles for over ten minutes seeking assistance and with no success. I did let them know at CS as I was leaving to go to Menards across the street. Well this past weekend I went back in to get more items and had such a hard time getting help AGAIN. I finally asked for a manager and I met Venus. Well this woman changed my whole outlook on personal customer care! After I explained what I needed and my previous experience she rolled up her sleeves and jumped right in to help me. She even helped me cut material for me!!!! It was Venus, Sam and Miguel who had me appreciating the customer service at this Fox Lake home depot! They over staff during the day to assist the contractors who come in, which are professionals and don't need the kind of assistance as the DIY people that come in after working hours and weekends. Home Depot maybe you can fix that. Please note the 5 star is for the amazing customer service I received from these three individuals !! I am yelling a thousand thank you' s to Venus, Sam and Miguel!!!”
“I had been in this store far too many times. The store was average for a big box hardware store. The customer service was the same. Well I went in a few weeks ago and walked up and down the aisles for over ten minutes seeking assistance and with no success. I did let them know at CS as I was leaving to go to Menards across the street. Well this past weekend I went back in to get more items and had such a hard time getting help AGAIN. I finally asked for a manager and I met Venus. Well this woman changed my whole outlook on personal customer care! After I explained what I needed and my previous experience she rolled up her sleeves and jumped right in to help me. She even helped me cut material for me!!!! It was Venus, Sam and Miguel who had me appreciating the customer service at this Fox Lake home depot! They over staff during the day to assist the contractors who come in, which are professionals and don't need the kind of assistance as the DIY people that come in after working hours and weekends. Home Depot maybe you can fix that. Please note the 5 star is for the amazing customer service I received from these three individuals !! I am yelling a thousand thank you' s to Venus, Sam and Miguel!!!”
“I had a fantastic experience at the Home Depot in Gurnee. The store was well-organized and had a wide variety of products available. The staff was incredibly helpful and knowledgeable, assisting me in finding exactly what I needed for my home improvement project. The checkout process was smooth and efficient. Even though I went into the self check out, the cashier was very helpful to scan all my items too! Overall, a great place to shop for all your home improvement needs.”
“Joshua helped me big time in a bind. He knows the store inside and out and I was in a hurry to weigh down my kids trampoline and he wasted no time with the perfect suggestion. Thank you Joshua”
“I had a fantastic experience at the Home Depot in Gurnee. The store was well-organized and had a wide variety of products available. The staff was incredibly helpful and knowledgeable, assisting me in finding exactly what I needed for my home improvement project. The checkout process was smooth and efficient. Even though I went into the self check out, the cashier was very helpful to scan all my items too! Overall, a great place to shop for all your home improvement needs.”
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“Great assortment of tools and accessories !! Just about anything you need for all jobs. The freebies are nice too !! Will be heading back soon for sanding discs !!”