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“(Translated by Google) One of the cashiers is very kind, she always attends with great pleasure, you can tell that she enjoys her work and serving customers(Original)Una de las cajeras es muy amable , siempre atiende con mucho gusto se nota que disfruta su trabajo y el atender a los clientes”
10AM - 2PM
533 N Milwaukee Ave, Libertyville
Banks
“Great Refi experience. Business owners with complicated tax returns should feel confident that this team will get your through the process!! Her team will also work with you on your credit to bring your scores up to get the best rates possible!!”
“The teller (? Jarvana) at the drive up window went above & beyond to assist my mom with ordering a new debit card. Her help & extra time/phone call was greatly appreciated.”
“We have been with State Bank of the Lakes in Spring Grove, IL for 30 years. We have done all of our banking with this local bank and have gotten to know many of the team members. We have worked with Kenda lately to purchase some CDs and set up a new savings account. She always takes time with us, and offers us options. Would never bank anywhere else. Ann & Rick Petersen”
“Ive been banking here for many years. Their personal banking services, and their customer services are absolutely great. Their tellers are always friendly and their personal bankers (especially Catherine and Denise) are super helpful. Their online bill pay works well for both business and consumer banking and allows transfers, etc. They always have good coffee and snacks/treats for the kids and in general it is a pleasure to stop by the bank. I've never tried to borrow money from Wintrust.”
“Connie you are amazing! Even though this bank was bought out and changed names it is because of the employees that have not changed why I continue to use this bank.”
“Tricia and the team at the Antioch branch were incredibly helpful. While working through a sensitive family financial matter, she provided expert consultation and service. I’m thankful I met Tricia because I was nervous to even walk into the bank and share my situation. I walked out feeling cared and confident instead of ashamed and embarrassed. What a gracious employee and bank for their help and compassion.”
“When I lived in Mundelein this was my preferred bank. It was a bummer when I had to go to the bank on Maple, but it was only because this bank didn't have the printer to give me a new debit card. I assume because they're a smaller establishment? The employees were always very kind to me and my children (if they tagged along). Complementary coffee, water, and candy was sometimes available if there was a wait for a banker. If I ever did have an issue they were very apologetic and worked hard to resolve my problem. I know most are quick to leave negative reviews, but after moving away I miss this bank. I now frequent a Wintrust near my new residence and it can't hold a candle to this branch.”
“I really like this Bank and all the people that work in it. They are very efficient and friendly. My biggest gripe is that at the drive-in window they don't make the far left window for business transactions. Somebody simply depositing a check should use any other lane. I typically have large Bank envelopes filled with deposits for my business. And I sit in line and wait for Joe average when there are other lanes open and available that I simply cannot use. This is an inconvenience to another wise great bank to do business with.”
“My Debit Card had been hacked by a very bad person (vbp) and the SBOTL Fraud Security Group put a Hold on my account. So I stopped by the Center Street Office on my way to the Vet with my Puppy, and Allison, one of the Many Wonderful Women who works there, took care of Everything, and on the way back from the Vet, I picked up my new Card and EVERYTHING on my Account was Safe, Secure and, as Usual with SBOTL, taken care of Extremely Professionally!”
“I have had exceptional service from First American for years. They know me and are so proactive in the support they provide. Recently I changed the legal structure for my business and didn't think about the need to change my business bank account. They called me and it was so easy to take the new documentation to them and they quickly changed the bank records. I am very grateful to have a real community bank that I can depend on for business and personal financial needs.”
“We have been banking with Wintrust for the last couple of years. We have been extremely happy with the service we receive from them. We have been working with Corinna Burgess. Corinna is extremely professional, highly efficient and a pleasure to work with. We hope to continue our relationship with Wintrust for many, many years to come.”
“Been banking with First American Bank since 2016. No issues. I’ve had this bank go after a place of business who cheated me and kept my money in 2021. It went well and First American Bank got my money back from them.I call with questions and have never gotten anyone rude or unwilling to help answer my questions.They will refund one overdraft fee if you’re nice and have good cause. I think you’re only allowed one freebie though.”
“Jaylen from Gurnee branch and his staffs always greets me whenever I do any transaction there customer service are well beyond my needs . I also love their customer services. Keep pushing guys ???”
“The Manager Wilma. And her staff Mariela, Giovanni and the other staff from round Lake Beach Branch they always have a positive attitude and always support my needs and in addition I also witnessed every staffs how much they inter with there’s customers . Keep up the good work.”
“I can’t thank State Bank and especially Laura and the Round Lake branch for helping me with a fraud case! She was so patient and kind as she helped work through working with my accounts. She represents the service one would want from their personal bank!”
“I recently closed on my second purchase, (both with Ron) Ron Jackson is BY FAR the loan officer to work with! Ron was very attentive, informative, compassionate and dedicated to us throughout the entire process.Our contract was written to close by a certain date “or sooner” Ron’s hard work and dedication put us in a position to close almost 2 weeks early.Ron was ALWAYS available to take my calls and answer my questions, this is true dedication. I’ve previously done a home loan and contacting your loan officer once you make application is nearly impossible, always sent to voicemail or the loan processor. Not with Ron, he actually takes the time to thoroughly explain everything.Thank you Ron for your hard work and dedication! I highly recommend Ron at North Shore .”
“Tom Plonowski and the entire staff at the Wauconda, il branch did an outstanding job, they were efficient, well trained and actually answer phones LIVE everytime with care and follow up. In addition they by far had the best savings rates, highly recommend as true customer service is so hard to find, but so appreciated! Thanks again, Mike from ING is good apparel.”
“There was a point when I wouldn't have written a great review, but things have VASTLY improved at Community Trust Credit Union, particularly at the Grayslake branch. So friendly! So knowledgeable! So willing to go the extra mile. It is going back to the friendly, local credit union I remember when I joined a decade ago. That makes me so happy!”
“i was having a extremely bad day, im sure we have all had them! it wasn't until i received a call from ebony and and she explained everything very easily and made me feel very comfotable did my day get better. im sorry I forgot the person who signed me up but she did the same for me. It really showed how good the team in Antioch really is and how lucky i was to be part of GLCU in antioch!!!”
9AM - 1PM
574 W Il Rte 173, Antioch
Banks
“Awesome BankNever a long wait or long linesThe girls are fantastic thereThere's one in particular that is so coolI can't give her five stars I can only give her five??????♂️??”
“THANK YOU THANK YOU THANK YOU!!!It’s been hard for me to get to the bank because of my work schedule and my closest branch is thirty minutes away. My husband called to let them know I was going to get there two minutes after closing and they actually waited for me! So freaking thankful because with the work, holidays and kids it’s been hard to get there before 5 o’clock. Thank you so much to the staff that stayed to help me!”
9AM - 1PM
6409 Grand Ave B2, Gurnee
Banks
“Shada is very knowledgeable & also provides a great customer experience & is also extremely knowledgeable in her field with valuable information and straight to the point definitely a go-to banker for any questions with direct answers definitely an expert business professor.”
“I use this branch regularly and the branch manager, Renata, is the best! She is very personable, professional, and knowledgable! She has guided me in the right direction to make my money work for me and she has not been pushy at all. Her advice is very much appreciated!”
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“I've been a First American customer for over 30 years, and I continue to be amazed by their excellent customer service. I need to give a special shout out to Kathy Murray who works at the Round Lake Beach branch. She went above and beyond to help me right before the 4th of July holiday. Her efforts for me were a fine example of what customer service is all about.Thanks again, Kathy.”